Croach

Darrel came to the house and investigated where rats & mice might be entering the crawlspace. He found at least two places that the previous company had missed, and a couple of other guys came and sealed them up. Pest Free came back a few times to check traps and remove critters until there was no more activity. I liked Darrel and Angel the best. Some of the other crew members didn't seem as experienced or thorough. At some point I'll probably have Pest Free clean out the crawlspace and reinstall insulation.

We had rodents traveling in our walls and called Pest Free to help us deal with the problem. They looked around the interior and exterior of the house and identified the point of entry. They did not block the hole, however. We had to do that ourselves. The rep did set traps in the crawl space and attic to catch the roaming mice. These were effective as we found three mice. They came back a few weeks later and the traps were empty and our problem was resolved.

I’m just not happy about not getting a call. I’ve actually called three times. I called once before Thanksgiving and she said they were busy. I asked that they call me after the holiday.

As above the visit went well and was vey helpful. I liked he came on time and gave me his card so I could follow up with the same service person.

Life happens, and next thing I know, I have an email from Angie's list asking for this review. Yes, I could call and hassle them, and probably will. BUT--the reason I have Angie's list in the first place is to void such hassles. I'm incredibly disappointed in both companies at this point. And any critters hoping to find shelter in my attic are likely already in place. Removal is an extra fee, of course....

Fine - they identified the open access points and put in screens. They also provided a bid for replacing the crawl space insulation and putting in a vapor barrier.

One time service not sufficient to eliminate pest problem. Signed up for monthly service.

The representative was prompt, courteous and knowledgable. He was efficient yet did not rush the inspection. He fully explaned what he had done and his recommendations for future actions. It was an very good experience and I will hire them again for any future work.

The technician was onsite for about 2 hours in which time he sealed all entrances in the crawlspace foundation and furnace room (gaps around the vent piping, etc). A month later and everything seems great so far!

re big deal - our foundation and crawlspace were inspected and openings closed up. After the initial inspection we went ahead and had Pest Free renovate our crawlspace. The crew arrived in the morning, removed all of the old insulation and mess, checked that our ductwork was all connected, installed new vapor barrier and new insulation. At the end of the day, we had a well-insulated crawlspace and they hauled off all of the old material. The crew was great and even took pictures for us of the before and after.

They came out, inspected & filled in some holes where rats were possibly coming into my attic. They up-sold us, recommending new insulation. Just to do the new insulation was over $4000.00 – We didn’t take advantage at that time. The guy who came out was very professional, prompt, & spent a lot of time with us explaining things. However, I still have rats so I’m not sure how effective the treatment was.

Jason was punctual. Price seemed a little high but it ended our rodent issue and that was a plus. The only issue I had was that the foam he used to seal any holes was a bright orange and really showed up against the paint color of our home. We had to go around and chip off the excess that was visible. Other than that he did a really good job.

Our contract was for initial service plus six additional services in the year. Services were to be performed inside (including under the main floor of our home) and to the exterior of our house and at various points on our property. Their policy is advise you of proposed next service date and time by email announcement. They will adjust the selected date if you contact them sufficiently in advance. I'm not satisfied with the service date selection by announcement rather than active collaboration. They feel this method is necessary to efficiently utilize their service crews in the area serviced. There are two unforgivable problems: (1.) Once a date and time convenient to us and them has been established and we altered our activities to be present, their personnel have been late, failed to appear at all or came on an earlier date without prior coordination. PestFree advises that the resident doesn't need to be present, but we found that our presence was needed to insure that the complete and necessary service was performed. (2.) The worst business (or non-business) practice occurred when we called to speak to managers or supervisors. None was ever available the two times I asked to discuss these problems and none returned my calls which were made a week apart. I have discontinued trying to make contact and I am considering my options to terminate the contract. This company is very adept at signing you to a contract. In fairness, the service personnel who have come after the initial contract meeting have been courteous, respectful and appeared to be competent. I can not assess their professional services due to their specialization. The technicians do not appear to be involved in the scheduling fiascos (they are victims like us we believe), nor the unresponsiveness of the company managers.

Angel from Pest Free came out with his partner about 20 minutes earlier than scheduled, which wasn't a problem. They quickly and professionally taped up all high-traffic areas and got to work air sealing and vacuuming. I had been up in the attic a lot to perform electrical work and do some air sealing, so I knew how long it should take to move around and do a good job. He asked if another company had been out to perform some of the work. I said I had done some of it, but I wanted a pro to do everything and finish up for me. Over the next 6.5 hours, Angel vacuumed out an unbelievable amount of rat poop, air-sealed all cracks, installed new baffles (and showed pictures from his phone to provide proof if I needed it), and then blew in what had to be at least R49. The specs for the brand of insulation they were using showed 17.5 inches were required for R49, but Angel blew in probably at least an inch more than that. He allowed me to inspect the work afterwards (unbelievably clean and professional job) and was clean, thorough, fast, and friendly throughout. Pest Free should advertise their insulation work more - as I couldn't even find any mention of insulation services on their website. This experience really couldn't have gone much better. Great job to Angel and to Pest Free. Very highly recommended. *Update for work performed approx 11/30/2012. After the insulation job, I noticed that on cold days the edges of some of the ceilings were dripping wet with moisture. At first I thought I had a roof leak, but I realized it was around all of the edges of the roof all around the house (I also have a steel roof, making a leak unlikely). I speculated that not enough insulation was blown in around the edges so I called Pest Free and told them of the problem. They sent Angel back and he went back up the attic and showed me there definitely was insulation to the edges. but because of the roof height, less of it was at the edges vs. the middle. He then suggested he would manually fill-in the edges with traditional insulation. He came back a week later, put in the additional insulation, blew back more insulation where it was compressed, and we haven't had a problem since. I would give them 10 stars if possible.

Doug from Pest Free came out right on time (although he apparently doesn't do this type of field service often), and walked around the house with me. He answered any questions I had, and gave some suggestions on how to prevent rodent problems in the future. He also crawled up into my attic and verified that they had probably come in through a hole in one of my gable vents and sealed it up. Later I was able to inspect his work and it looked like the screen was properly repaired as he promised. He suggested a couple of rodent prevention services they offered and I told him I would consider them. We also talked about attic insulation, since there was no insulation anywhere in the whole house and asked if I was interested in an insulation quote as well. I said to please go ahead and send me an estimate for insulating the attic to R-49, though it would be a long while before I would be ready to pull the trigger on the insulation. Overall, a solid experience.

Pest Free has been very good at informing me when my next service will be completed and performing those services as expected. I particularly appreciate their responsiveness to one off scenarios (ant sitings) performed in addition to regular services in a timely mannder. All the technicians have been professional and courteous. I highly recommend this company.

The service went well, the technician was efficient and courteous. He even clean out under the sink were there was an entry point. We were able to eliminate any more mouse invasions

Looking at feedback from others and my original gut feel I believe that Pest Free has all of the components to be a great company. Over the past six months that I have been under contract with them I have repeatedly ran into issues. Most of these issues were due to poor or no communication at the office. First Visit 1. Tech showed up 30 minutes before the scheduled appointment 2. When requesting the service I was unsure if I wanted a onetime visit or a year contract. I asked to get an assessment BEFORE deciding. The tech showed up with a 1 year contract that was incorrectly filled out. 3. After the tech completed his work I asked about the carpenter ants. He told me that he did not see any. At a later date we confirmed the end of the house was covered with them. Second Visit 1. Since I was still finding pests in the home I asked for an interior coverage again. The office told me that they would have to talk to the tech and would call me back. After two days of waiting I had to call in to make a new appointment. PestFree did not call me as committed. 2. Tech was 20 minutes early with no advance phone call as I asked for. I need the call so I can get to the door. I have limited mobility. I was told that the tech did not get the message. Third Visit 1. Tech showed up on time with an advanced phone call. Carpenter ant source was found and it looked like they were stopped. I was VERY HAPPY with this call. Office Communication 1. During my conversation with Doug I was asked if I wanted to keep a credit card on file for payment. I agreed and issued my account. Last week I received a Past Due statement. When I called in before 5:00 I left a voice mail explaining that I was not happy and that I needed a return call. After two days I called back in. In speaking with Doug I confirmed that, yes, they did have the credit card on file. I asked about closing my account and was sent to Cameron. Cameron confirmed that Doug ran the charge through while we were on the call. 2. After looking at the invoice I noticed there was finance charge. I called. Cameron back and asked about the charge. He insisted that I was NOT charged a finance charge and that he would send me a complete accounting print out along with a contract cancellation. The next day I did receive an email from Cameron stating that there was a finance charge and that it had since been credited. 3. The last communication came from Cameron. - He corrected the finance charge. He stating: "We had done away with finance charges but I guess it wasn?t until after yours hit." - Cameron confirmed that the account had been cancelled. - Cameron also explained that there have been changes in the office: "We hired four new office staff this summer and they have shown great progress but we are still training and have some areas to work on. This time next year we should be running like a well-oiled machine. " As I mentioned above, I do think PestFree has what it takes to be a great company. Based on the feedback from others I would have to say that they know how to get to that service level. Once we started out on a miss step it the service just was not there. It is my hope that they do become a well-oiled machine as Cameron mentioned.

It all went very smoothly. If you do this kind of work through Pest Free, you want to try to get Angel's crew for your job. I've never seen two guys work that hard. They did the entire job in about 28 man hours. They were very careful with the house interior when dragging their vacuum hoses and screened the rest of the house from airborne debris with plastic sheeting. When they left, they took all the debris from the attic and crawlspace with them and cleaned up the yard where their equipment had been sitting. There are no huge dents in the yard from the equipment (a problem I have had at a different house). All in all, their performance was above and beyond the norm. I inspected both the attic and crawlspace and each phase of the work and am satisfied with the quality of the work. The job was, perhaps, a bit expensive, but we feel we were well served. The force of air through the repaired heating ducts is manyfold the airflow we were getting previously, and we expect a significant savings over time since we are no longer heating the entire crawlspace and now have adequate insulation in the attic.

The owner, office staff and service techs from Pest Free are great. They have worked with me in a friendly and respectul manner and have addressed my rodent and spider problem effectively.

We bought their deal on Angie's List last month. The crew arrived on time and were nice enough. They proceeded to go into our crawl space and plug some access holes and to take pics. We had pointed out the area beneath our fireplaces where we have found mice before. There were two dead mice there and this seemed to set the stage for what transpired next. They proceeded to go down into our crawl space and to plug some holes and take pictures. The 'work' they did was less than 30 minutes. They then went back to their truck and spent almost an hour just writing up a bid to get rid of our 'infestation'. Our house is not old by the way. He came back in and said we had to tear out all the insulation and redo everything in crawl space and it's a 2 day job. He said we had an infestation. The bid was alsmost $3800.00!! We were shocked to say the least. He kept asking us to sign the proposal as the price is only good for the month and might go higher next month. We said no thanks and called another company to come out. They did a thorough inspection the following week and it disagreed with this one and they also took pics. They said there was not an infestation. And their bid was a fraction of this one and they also went into the attic to inspect. By the way, we have caught a total of 6 mice and none after that in the crawl space or anywhere else. So in fairness, I called this company and asked to have the owner call me back. Instead the 'assistant manger' called me back several days later saying the owner was in Portland (they don't have phones in Portland?). He only made matters worse on the phone. I am very disappointed the owner didn't call me back and that this was our experience.

Bought Angies List deal several month ago for a rodent exclusion package. Pest Free left messages on my answering machine a couple of times trying to set up a time to provide the Angieslist rodent exclusion package. I finally called last week and said I was ready for them to do the work. originally set up for a Monday morning, they called back and asked to reschedule for a Tuesday morning at around 8:30 AM. I was OK with this and the appointment was reset. Two people showed up at 8:20 AM. The lead introduced himselft and asked me questions about where the exclusion was needed and what I have had done in the past. They then set work for an hour inspecting and sealing some spaces. After an hour they were finished with the Angieslist Deal and told me what they had found and done. They had install some 1/4" mesh in two locations and sealed it with a caulk or polyurethane. The lead pulled out one of the traps with a large, dried up, Norway Rat probalbly caught last winter. He also rebated the traps with some peanut butter. They left the rat in the trap outside in the front yard for me to dispose of and left a old piece of 1/4" mesh next to where the new mesh was placed. The lead showed me pictures of some other places that needed to be sealed and gave me a written report which stated that several places of tunneling were found under the foundation near the furnace and a gap between a rim joist and my stem wall. They said concrete would have to be placed between the wood and top of the stem wall to seal the gap as well as the holes. I asked if mesh could be used instead for the rim joist and was told no. They said they couldn't do any more sealing today because they didn't have the material (concrete) to seal the holes. I offer my own quick set concrete but it was declined. They gave me a verbal price of $350.00 to finish the sealing of the house. They also gave me a written estimate of $840 plus tax to seal by ducts with mastic and insulate my ducts with R-11 duct wrap under the house which I had asked for. They left a 09:30 am.

I asked for estimate on the roof insulation. The estimator came on time, which was good, but then the rest, not too cool. First of all, he was not up-to-date on the city required R value. When everybody else quoted for R40-something, he was the only one quoted for R-38. I friendly double-checked with him was he sure, and he said he was. So considering he's giving me less insulation, I should get better price? NO~~~ I got the highest bid from him. It's actually close to 2x more than what other estimators gave me.

The servie man was nice. I expected more from the service than they provided. But I couldn't find the details of the deal saved in my Angie's List account. So i had no way to verify if he did everything he was supposed to do. I thought that the deal included baiting or trapping the mice to get rid of them. He just came out and looked for the entry points and sealed them up. He put one baiting station in my crawl space. Made it seem like he was going above an beyond what he was supposed to do. Told me that if I wanted to hire them it would be a monthly charge for them to come out and place baiting stations and clean out dead mice. I think they did an adequate job. again was dissapointed because I was expecting more.

The inspector and installation crew were very professional. The inspector explained in detail the rationale for wanting to cut a pipe. However, my husband did not want to do so (based on other advice) and the installation crew was very accommodating and installed barrier around the pipe to his satisfaction. The initial inspection did miss 3 access holes. We paid for a separate home inspector who found these. PestFree came out immediately to patch these additional holes.