Croach

I think they used the 'bait and switch' technique that I did not understand at the time. They inspected my attic and reported that they could NOT just add insulation on top of my old insulation per code reasons and thus must remove all the old insulation at a very high price before they could add more. When I told them that I could not afford that price they then offered to add insulation on top of my old insulatiion at a lessor price which I could afford.I agreed to the work but after they left and I reflected on the deal I realized that I still paid in excess for this service and felt they just jacked the price to insure I would accept a lower price. I feel they falsely represented why they could not add insulation in the first place. I agreed to proceed with the work but his was my mistake.

They were very unobtrusive and considerate (we work at home, so we were there). They spend a couple of hours, mostly in our crawl space. No complaints, and now no more rat noises.

Terrible company ---- we found them through Angie's List and they offered a "special" on an inspection. The person came for roughly 30 minutes and found two holes which he said he filled, and left two traps (both in the area where the rats had been going to the bathroom). We asked him if two traps were enough and he reluctantly left two more. We later learned that rat traps are not supposed to be left where the rats are littering. After having them come, and not catching rats, we did some research, spoke with a friend who is knowledgable, and called a couple of additional companies and learned that just about everything done by Pest Free was useless. Two weeks later, we had another company come, and they quickly found the point of access for the rats, and they said that the two "clogged holes" were not really filled by Pest Free, and the rats could easily get through. We paid less for the new company and they were at our home for 2.5 hours (versus the ~30 minutes by Pest Free). I asked Pest Free for a refund and they refused. They siad thay had high ratings and they would rather have us give them a bad rating versus refund our money. They said they would send someone to our home to re-inspect... however, I saw no reason to ask them back to our house after such a poor experience and a refusal to refund our money ---- STAY AWAY.

We had a few extra visitors living under our house, and wanted them all gone so I called Pest Free. The person on the phone was knowledgeable and polite and made sure we were paying for only the services we needed and nothing more. The Tech arrived on time, and did a very thorough search of our home, garage,and crawl spaces. He then explained what needed to be done and got to work. Once he was done we scheduled the follow up visits (included in the cost) which were also preformed with the same level of professionalism.

I used the $139 coupon for inspection, sealing entry points, and setting traps. I thought the inspection of my attic and crawl space was professional and thorough, and I appreciated all the information and advice. I thought the inspector was very knowledgeable and I appreciated his service. The reason I was not satisfied is because the inspection seemed to be only an opportunity to sell more expensive services. I was told that I had a rat problem in my crawl space. I called Pest Free and expected that they would close off all the openings and set traps as stated in the coupon. After the thorough inspection, the inspector suggested necessary work that included installing doors in my crawl space openings, sealing gaps between my storm sewer pipes and other openings like a dryer ventthe outside, taking out all the insulation, disinfecting, and replacing the insulation. The work was estimated to be about $5000, which was the higher end of the apparent market price - I got several free estimates after they left. When I asked about the traps and sealing services covered by my $139 coupon, the inspector set a couple of hardware store rat traps, stapled a wire mesh over one opening, and then said they would do the sealings with the larger job. I could have had the same result and saved the $139 I paid by just calling other companies for free estimates which I did later. I ended up using another company that offered some additional services (foam sealing around all my pipe and vent openings beneath the house for better insulation), and also installed doors to the crawl space, taped the joints of my vents, sealed old storm sewer openings with concrete, wrapped the vents with insulation, replaced my insulation and disinfected, and replaced the vapor barrier, and all for $1000 less. I had no problem with the Pest Free inspection services. The suggested work to remove the rats needed to be done. But even if they leave the traps on the first visit, you must enter into a $500 per year contract to get them to check the traps and replace them, so the whole $139 coupon is to get you to contract for more services. If you know you have an existing pet problem, just call the companies for their free estimates. Do not waste your money on the $139 coupon.

It was a positive experience. They were very professional. He looked around and saw some pests were coming in on the second floor of the house, which was not covered by the Big Deal, so I needed to refund it. He gave references for other companies that could do this type of work, though.

The problem of mice into the crawl space was not solved.

The timing of the rat's appearance couldn't have been worse. We had just listed our home for sale and a photograper was there taking pictures when she saw a rat run across the floor in front of her! It turned out that two of our neighbors had just had their homes treated, and the rats apparently moved on to us. Or maybe they started at our home and moved from there to the neighbors', Who knows how rats plan their travels... The Pest Free technician was very professional. He pointed out several entry areas and sealed them completely. In the five months since the incident, we have not had any pest incidents, nor found any droppings.

This is the story of actual work accomplished: The crew arrived promptly at 8 AM on New Year's Eve and worked diligently until 3 PM. They removed all the old insulation and installed new R-30 insulation. On January 2nd they arrived again at 8 AM and finished everything up by 1 PM. Angel answered all our questions about the process and gave us insight and pictures of the progress. The crew went the extra mile to seal up additional pipe entrances not on the original bid. After they were finished, I was invited down to review the work and was astounded at the difference. It had never looked this clean and tidy, ever. I think home builders should look at BPestFree's work and make it a model for what a finished crawlspace should look like at the end of the build process! Thank you BPestFree for a job well done.

This project went very smoothly, start to finish. Angel provided a detailed explanation of what he found, what he recommended, why he recommended it, and the options. His recommendations were objective, with no sales pressure. I personally intensely dislike working in crawl spaces, but Angel considers it his profession, and he is proud of his work. When he and his co-worker emerged from the crawl space covered in dirt after completing the work there was no doubt in my mind they had done a thorough job.

He came and said it was just a small fix that he showed my husband how to do and did not charge us anything. He was very knowledgeable about the situation.

Very professional company. Great communication, and easy to work with.

While the guy who was filling the gaps was busy, the supervisor showed me some pictures of past work they had done. And he wrote-up an estimate of the cost to clean out, sanitize, insulate, and really make the crawl space non-penetrable to critters.

The work was done well with rats being trapped between the initial visit and the inspection and then again between the time of the inspection and the time of the clean-up work and barrier installations. The only problems were in communication between the office and us and then finding that the new threshold blocked our water drainage in the basement after the rainy season set-in. They came back out and fixed the problem by installing new screens under the threshold free of charge.

The arrived on time, went through the house, went under the house, went into the attic and closed all entry points into my house. They were thorough and professional. I also opted t0 have continuing service with bait traps outside to clear up the problem completely.

Very knowledgable and thorough. Provided alot of good information above and beyond just rodent issues. This is our second time using them and have been satisfied both times.

Daryl arrived promptly at 2:00. He explained the process of what he will inspect and asked me for any issues I might have. He spent a good 45 minutes inspecting the crawlspace. I was able to watch the initial inspection from the opening and ask questions from my vantage point. Afterwards, he showed me the pictures he took and explained the problems we face. He then inspected the attic which I was able to view from the ceiling opening. After the inspections, he wrote up the quotes for work that needs to be done. They were quite thorough and informative. He split them up realizing that the work required is very expensive considering the amount of damage done. We chose to address the crawlspace first since it is in terrible condition. The appointment was made to start work on December 31st. We finished up around 4:00. All in all a good experience, even with the bad news!

The company was very patient and followed-up on scheduling the appointment. Due to water flooding in the basement, the company was willing to return at a later date to perform the work. A possible entrance to the shed was sealed by the company. It has been approximately a year and I have not noticed any rodents. The overall job was performed well.

He was able to seal off all the points of entry under the house. On the exterior he repaired some damaged screens over vent holes. He gave a complete report after finishing what he could do and without making a hard sales pitch, he described some additional changes we could make.

We hired Pest Free to check our house for rodent entry points. They did a thorough examination of our home, including the attic and were able to offer us peace of mind that we were secure from rodents. We do not have a crawl space but if we did have one they mentioned that that is a big entry point for rodents. They went above and beyond and because our house actually was so secure from vermin, the serviceman double checked everything because he wanted us to "get our money's worth". I appreciate that. It probably would have been just as easy for him to have just done a quick once over and left but he did stay long enough to let us know that he was working hard for us. Great and friendly service.

The guys showed up on time, and immediately zeroed in on the crawlspace as being the place rodents had taken up residence. After a lot of searching, they were able to identify points of entry and a nest, and even encountered two live ones. Entry points were blocked, and much of the mess was cleaned up and hauled off. Although I was very glad to take a sizable step toward resolving the overall problem, I was disappointed to find that one of the nests was not removed. And also, the initial visit is only the first step conquering the problem.

We had some mice in the crawl space so called Pest Free and used the Angie's list coupon. They came out within a day or so, sealed up the gap between the house and foundation and set out glue traps. Problem solved! Yay!

more reminders to rate them. Thanks Angie and gang! Sara Hayward

We got the rodent exclusion package that Pest Free had and used it in July when we saw some suspicious spots in our garage. They sent out someone to take a look. Our fears turned out to be harmless but as part of the package the pest expert did go around the house and our crawl space to make sure that there were no entry ways for rodents. He assured us that everything was clean and no extra work was necessary. But in November, we found a dead rat in our garage that was caught in a trap we set up years ago. We called Pest Free again to take a second look and this time they added a mesh in one spot which could have been a point of entry. I wish they had thought of this the first time. It could have saved me and them the second trip. In both visits they were punctual, professional.

I saw the Angie's list Big Deal for a rodent exclusion package but I had some questions to ensure that what I needed to be done could be done by Pest Free. Before I purchased the package I called their office and explained to them that it was a Manufactured Home with metal skirting and that the rodents were getting through under it somehow. The lady at Pest Free assured me that it was covered and that if there was something that wasn't covered they would give me an estimate as well as an estimate to fix any rodent damage. Based on that conversation I ordered the Angie's list "Big Deal" on 09/13/2012. It was not until almost November until they first arrived to complete the work which was over a month after purchase. However they did not complete the work all. I asked for an estimate for any additional work and they gave me an estimate that exceeded $2000. I tried to work with them to figure out some solution but ultimately they insisted on charging between $2000 - $3000 to do the work that needed to be done. I fully realize that the exclusion package was for a certain amount of work however it is very concerning that they strung me a long so long and that they came up with a greatly exaggerated bid. What is worse I chose them rather than another contractor and when I went back to the original contractor it was too late and they weren?t interested anymore. To date I have not received any refund for the money I paid and because it is winter I must pay another contractor much more money to do the same work that should have been done in September! My losses from contracting with Pest Free are in the hundreds of dollars rather than just using the contractor I had originally. They NEVER once offered any quote anywhere near $800 or I would have had them do the work. The response from Pest Free stating that they did not know what kind of house I had and they offered to do the work for $800 is flat out untrue!