Croach

It was poor. They seemed to be more concerned about giving us a quote for future business than actually doing what the deal called out.

Prompt service. Sprayed and left. So did the hornets nest!

No problems at all, they were rapid, on time, explained everything well, will use them again in the future.

They went beyond the expectations, by inspection outside around the house as well and advising of any potential problems in the future. We were thankful to have been found completely clean of any infestation, and can now feel good about doing some remodeling without such concerns

They promptly called me, rather than me having to contact them, to schedule the appointment. Showed up on time. Very professional. Big success to me.

Jeff showed up a little late but did call beforehand. It took him almost 2 hrs to spray inside and out. I was impressed by his thoroughness. I saw a significant decrease in the amount of spiders and bugs inside the empty house after a few weeks. I am very happy with the result so far. I did have to call a couple of times to establish an appointment initially.

Employees were polite and professional scheduling disorganized original time was noon office called two weeks before and said 8 am I asked for 9 am and was told that was fine then truck showed up at 8 am

They never showed up the following week. I called twice. When I talked with someone she dug up my records and said the guy should have never promised to come out the following week. She said they were booked solid all summer. Then she said, "oh, you're lucky, we can send someone out" on another date a few weeks out. They never showed again. These "deals" suck because the providers get overwhelmed by demand and can't possibly follow through. Unfortunately, I lost $156 on an Angies List deal due to failed follow through from a provider that had an A rating.

They were very courteous in explaining the mis-understanding of the service being offered under the big deal ad.

The initial date I booked was about July 11th, but they had no record of it. The office staff was very kind to reschedule, but the first available reschedule date was not until August 29th. I called the day of the service to verify that they were still scheduled, and what the estimated time of the appointment would be. I was told it was a 90 min service. They were due to arrive at 4pm. At 5pm, I called and they told me they did not know when the worker would arrive, he was scheduled at 8am in Redmond and "should be on his way shortly". I had my father in law come over and wait for him, because we had to leave. The worker did not arrive until at least 30 more minutes after I left (more than an hour and a half late). My father in law said, the worker left less than 1hr later. The work was not good. (Probably because by then he had worked an 11hr day and just wanted to get the heck home) The insulation was hanging out of the top of our crawl space (it was not like that when we left) and although the visqueen was laid down, it was not seamed properly. The most disappointing thing is that the purchase included sanitation, but there were still rat droppings blatantly visible immediately inside the crawl space along the wood work. It smelled fresh, if that counts for anything. To be honest, we did not contact the agency to have them address these issues because they were unapologetic about the tardiness in the first place, and it was unfair for them to schedule the same worker for a 4pm appointment in Maple Valley when he started at 8am in Redmond. And, my husband did not want to be bothered working with them again. We will look elsewhere. This was our first Angie's list deal purchase and it was a huge disappointment.

The big deal only deals with insect treatment and the deal says it deals with rats.

Cerw of two worked very efficiently, good workmanship.

The service agent arrived on time and checked the perimeter of my house, looking for signs of rats, and explained ways to avoid attracting them. I have a bird feeder which does attract them. He also went down into the crawl space under the house to check for any signs of rodents there. (Fortunately, there were not any!) He then filled some cracks, and added many more screws to the screens on the entry doors to the crawl space, to secure it better. He checked the attic briefly, with a look and a smell test, and felt certain that there were no rats in the attic. He suggested that I get rid of, or move the bird feeder, and keep the seeds off the ground, to deter the rats. We also discussed the ant problem here, which is of epic proportions. He said he would get me a quote for that problem, but never did. He also discussed trapping rats, my cats, and other ideas about how to move forward, if necessary.

It was an Angie's List Big Deal that we purchased. They did a great job. They suggested some other things that we probably should do and they were really helpful. They went a little bit over when they saw all the problems we had so they did a couple of extra little things for us. We didn't spend any extra money. The price was fair especially for what they did. The quality was very good and we were happy with it. They came out when we needed them to. They really stepped up and helped us a lot.

Everything turned out well. They arrived on time, performed a thorough inspection, and were very professional in their dealings with me.

Angel and his co-worker were prompt and professional. Angel explained the process, showed me the areas that needed special attention before their work, and made suggestions regarding use of the area for storage after they were done. The whole process was handled quickly and cleanly. I was impressed, relieved to have the work completed, and ready to recommend this company to others after the crew left.

Timely performance of all commitments.

Very happy with PestFree. I have been using them since 2008 for pest control services. When I saw the opportunity to have them out to work on my crawlspace I did not hesitate. The service provided was above and beyond what I could have expected. They are professional, courteous and efficient from start to finish.

I paid in advance for one of Angie's List special offering. I called them and we did talk. They told me they were very busy at the time and would get back to me in a few months, but they never did. I am not at all sure of the date - it is a required field so I just guessed.

I bought the big deal of $150 for 500 sq ft vapor barrier installation. The rest was charged at 50c per sq ft, including removing/dumping old vapor barrier. The crew was on time and did a good job. There were dead rats and dropping found in the crawlspace. They cleaned it nicely and sprayed something to kill the bacterias. They showed to me where the rats could have gotten into the crawlspace, and suggested me to block it. They also gave me estimate on installing new insulation without pushing me in any way. Overall, I was quite satisfied with their job.

hole repaired when new gutters were installed the following week. Recommended gutter company do repair to save us money. Will hire Pestfree to place traps around outside of house to keep out rodents in the future.

I gave this provider a B for although the fellow who is providing the ongoing service is quite good, the salesman was a little "salesmanish" and they had a challenge providing a non-smoker to perform the paid for services for my home, despite promising that it would be no problem. The fellow who has been providing the service has been promoted and assures me that his replacement will be equally talented and a non-smoker. I sure hope so.

Overall customer service was poor, especially for the scheduling. They were booked out at least a month, maybe two, and they canceled the first appointment and rescheduled for a later date. A week before the new date, they called, left a message that they needed to reschedule again. I called back and insisted they keep the appointment, which they did. Angel looked at the crawl space and wrote up an estimate for 3950.00 without performing any work. I got 2 other bids after that, both of which were considerably less, so I hired another company to do the work. They didn't want to refund the 149.00, but instead wanted to come out to perform some kind of work for the 149.00. They suggested setting traps for rodents, but I cancelled because trap setting is not the recommended course of action BEFORE the overall clean up.

Angel was great. He took pictures of the crawl space before and after. Two weeks later, they installed subfloor R-25 insulation in 1,200 sq ft of crawlspace and installed some air vents as needed. They installed screens to prevent the rodents from getting in and they also installed a door so the rodents could not get in. They also reinstalled a new vapor barrier. We are very satisfied. They did a great job.

Great. Easy to schedule, arrived on time, got right to work, showed lots of pictures of before and after. Good info to prevent future problems. I could not have asked for more.