CHEM DRY OF WASHINGTON

I think they did a good job. They were quick. They got in, in a short time-frame. I was trying to get it done before my father came home from the hospital. They were able to schedule me quickly. The carpet was not in good shape and they managed to make it look a lot better. I was very happy and they did a good job on spot cleaning. They were very efficient. I would use them again in the future.

They did a good job. They were quick and helpful. They use spot cleaning solution.

Overall I am pretty happy with them. Every now and then they will have a new guy that isn’t as good as the normal guys. It’s a little spotty sometimes.

I had thought my carpets were really unsaveable, but they cleaned those really nicely. The product they used was really expensive, but it was a great product. I am going to call them shortly to get my carpets done again.

The last guy they sent did a poor job. They sent him back to fix the problem and he rubbed in some stuff that only worked for a month. He didn t vacuum up what he left on the floor. I think that he and the company were very irresponsible. I would not use them again.

This was the fifth time I've used Chem Dry. The first three services went well, after last year's service, I noticed that my carpets seemed to attract and hold dirt more readily, I thought perhaps this was an anomaly and gave it another shot this year. Unfortunately, this year's service went poorly and I won't be using Chem Dry again. The technician was not knowledgeable - he had difficulties describing the difference of the $149 service vs. the $199 service that I selected hoping it would be a deeper clean and consequently take care of the issues noted at last year's service. Unfortunately, after the carpets dried, the carpets were still quite spotted. A very disappointing outcome. Additionally, the technician forgot to clean an area rug and he left my tile floor very dirty. I had to fully clean up after him.

Overall they did a good job and we would use them again in the future.

Arrived on time, worked fast, but didn't get all the spots out. Didn't move furniture from edge of room. I would have moved the furniture if he had asked me too. Left the floors wet for 5 hours. That shouldn't have happened. Didn't wipe down the wall by the steps, I had to wipe it down with a rag myself. Called to ask about some spots and have them come back to do the edges of the rooms. Nobody showed the next day even though we had a appointment. I called twice, got a story about him having come and called, but there wasn't a card in the door and no phone message. I was home all day waiting. Finally someone came to do the spots the 3rd day, apologized etc. did work fast and correctly and left. I agree they seem to have some employees that are young and unprofessional. something in the cleaning product caused my son to have a reaction and his throat closed up.

Sean was on time, polite and knowledgeable.

THIS COMPANY WAS VERY GOOD TO DO BUSINESS WITH. THE CARPET WAS NEARLY DRY WHEN THEY GOT DONE. THEY ARE VERY THOROUGH, PROMPT AND COURTEOUS. PLUS VERY GOOD PRICES.

THE TECHNICIAN WAS VERY HELPFUL. HE HAD SUGGESTIONS FOR MY PROBLEMS INCLUDING PET STAINS. HE OFFERED A SANITIZER, DEODERIZER AND PROTECTANT TO HELP THE CARPET STAY CLEAN LONGER WITH ITS REPELLING ACTION. HE SUGGESTED CARPET STRETCHING. HE DID A THOROUGH JOB AND HAD A NICE PATIENT ATTITUDE.

THE CHEM-DRY STAFF WERE PROMPT WITH THEIR APPOINTMENTS AND PROVIDED GOOD CUSTOMER SERVICE AND A JOB WELL DONE. I WOULD HIRE THEM FOR ANY FUTURE CARPET CLEANING NEEDS.

THE CARPET CLEANER WAS VERY POLITE, ON TIME AND OFFERED THE OTHER THINGS THAT I COULD USE ALONG WITH JUST CLEANING THE CARPET. HE DID A GREAT JOB OF GETTING OUT SOME BAD SPOTS, PLUS DID A COUPLE OF SMALL SCATTER RUGS FOR AN EXTRA CHARGE.

GOOD JOB. ON TIME. MOVED THE FURNITURE I ASKED THEM TO.

THE MAN WAS THOROUGH, FRIENDLY AND POLITE. HE ARRIVED AT THE SCHEDULED TIME. HE PRETREATED THE STAINS AND COMPLETED THE JOB IN A TIMELY MANNER.

GOOD

WE HAVE USED CHEMDRY OF WASHINGTON'S SERVICES SEVERAL TIMES. THE MOST RECENT TWO TIMES WERE NOT REALLY GOOD COMPARED TO PREVIOUS. THE GUY WAS PRETTY LATE (AN HOUR OUT OF THE TIME FRAME WINDOW) AND FINISHED SLOWLY. NOT THAT HE WAS MORE THOROUGH FOR THE TIME. THE TIME BEFORE LAST MY CARPET ENDED UP 'CRUNCHY' AFTER THEY SOLD ME ON SOME PROTECTANT. THE GUY THIS TIME, SAID THE PREVIOUS GUY MESSED AND IT SHOULDN'T HAPPEN AGAIN. HE USED THE PROTECTANT FOR FREE AND IT STILL DIDN'T SEEM RIGHT. I NEVER CALLED THEM ON IT AS IT IS JUST CARPET AND I DON'T HAVE A FANCY HOUSE AND WE HAVE LITTLE KIDS. I DON'T THINK I WOULD USE THEM AGAIN I DON'T LIKE THEM TRYING TO SELL ME UP FOR ADDITIONAL PRODUCTS. THE CARPETS WERE OVERALL WELL CLEANED AND SOME TOUGH STAINS REMOVED. FOR THE PRICE I EXPECT BETTER SERVICE. SEEMS THEY ALWAYS USE REALLY YOUNG, RATHER UNPROFESSIONAL, HELP.