Belred Heating, Cooling & Plumbing, LLC

Addressed the problem quickly and efficiently.

Prompt and efficient. Polite and personable. They sent a technician to help our old furnace to function on the Saturday before New Years. It held out until this last Wednesday, the 8th, when we opted to have a new furnace and heat pump system installed. Work was completed in a timely manner. The installers and electricians were outstanding in explaining new info about operations and more. Great experience!!

He was on-time, very knowledgeable, and a pleasure to work with.

Awesome work. Love the customer service and how they answered all my questions.

Good experience, fast, knowledgeable response

Expertise, IT system for experience, and reliable.

I was very happy with the service I received. The technician (Krishna Wolfe) was very professional, polite, and patient, answering all of my questions.

Yes they did a fantastic fast and efficient job my house is now warm thanks to yall I fully recommend this company

A Highly Mismanaged Process⠦ I wanted to take the time to share my unfortunate experience with BelRed and provide a comprehensive review of their services in the hopes that others do not encounter the same issues I did. From the very beginning, things went wrong, starting with the sales technician. The sales process was riddled with false claims and misleading information. I was sold a comprehensive HVAC package that included a top-of-the-line air filtration system, which was supposed to have an electronic air cleaner and a UV system. This was a key selling point for me, as I was seeking the best air quality solution for my home. However, when the system was installed, I found out that what had been sold to me was not what I received. Instead of the premium air filtration system I was promised, I was given something of a much lower caliber, and the system lacked the key features I was sold on, such as the electronic air cleaner. When I brought this up, I was told to ignore the line-item differences in the invoice because they had just adjusted the price. This was simply unacceptable and felt like a clear misrepresentation of what I was purchasing. In addition, there were more false claims made by the sales technician during his diagnosis of my home. For example, he incorrectly claimed that carbon monoxide becomes fatal at 40 parts per million (PPM), which was concerning to hear given the inaccurate safety information he was providing. Furthermore, he stated that the refrigerant line could be run down the sloped part of my attic to avoid taking up space, which turned out to be untrue, adding more complications to the installation. He also claimed they could get a return duct in place, but this was another promise that they couldnâ t deliver on. Even beyond the installation issues, the contract invoice they originally sent me was misleading. I was under the impression I would be getting a complete air filtration system, as per the original invoiceâ s specifications. However, what was actually installed fell far short of that. From mismanagement of the contract to incorrect information provided by the sales team, the process was a disaster. Unfortunately, the problems didnâ t stop there. Communication from the office team has been abysmal. After sending emails to the team to address the ongoing issues and calling several times to get an update, I have received little to no response. Last week, the technicians came to fix a broken part on the newly installed heat pump but brought the wrong part. Since then, Iâ ve left messages with the office and still havenâ t heard back. The lack of communication and coordination from the office is frustrating, and it has become clear that they have serious problems with their scheduling and customer service. That said, I do want to acknowledge the technicians who have been on-site. They have been incredibly competent, professional, and courteous. They did their best to address the problems with the equipment, and I have a lot of respect for their skill and attitude during this chaotic process. If the same professionalism from the technicians was present in the management and office team, this review would be very different. Ultimately, my experience with BelRed has been a disappointing one, largely due to poor communication, terrible scheduling, and false claims made by the sales technician. While the on-site technicians did excellent work, everything related to the office, sales process, and follow-up was done very poorly. This has been an unnecessarily frustrating process, and I would not recommend BelRed to others based on my experience. Advice for Management: I highly suggest investing in more rigorous sales training, especially to ensure that customers are given correct information and realistic expectations from the start. Additionally, better communication systems should be put.

Did good job,did try to sell improvements but no pressure

Our electrician Andrew Watlon was very knowledgeable and helpful in resolving our electrical issue. I would recommend Andrew for any future problems. I will certainly recommend him to our friends.

Same service, located problem and repaired. Will definitely use this company again .

Happy with their work. They handled the surprises of my old home with grace.

Came out next day and inspected electrical panel for safety issues. Had the parts in the truck to fix the problem. Provided estimates for possible future work on the spot.

Darrin was prompt, efficient, and provided excellent advice.

From the start, easy to work with, very professional, and efficient. Darrin arrived on time, was knowledgeable, explained why certain changes were needed, and did the work quickly without making a mess. Wife every happy with the work. Will definitely consider this company any future plumbing issues.

Efficient and cordial and respectful of property

Great job on speed and quality.

Mathias the electrician is very clear on the scope of work. Completed the work nicely and I am waiting for City inspection .

Did a great job searching for what was causing the loss of electricity. Finally discovered the breaker switch wasn’t flipped correctly. I wish he’d tried that when he first arrived. Would have saved an hour and, I’m sure, some money. Still, he was nice guy working under difficult circumstances in our very crowded home.

Exceptionally professional! We are very pleased. We placed our order on the spot. We didn't think further shopping would have gotten us a better deal. The day before we had BelRed out to quote new equipment, our gas hot water tank failed. BelRed immediately scheduled a new tank installation for the next day! They did not want us to be in any danger. We ordered an American Standard 19 Variable Speed Heat Pump and Variable Speed Communicating Air Handlerheat pump and a 50 gallon heat pump, hot water tank from them. We highly recommend BelRed and Gene Johnson Services. They will take excellent care of your needs and treat you with respect.

Gray service. Replaced our water heater. Looks great, very professional.

Good experience and customer service

Kevin Velatchick was very knowledgeable and helpful and got my system working again.

Was contacted and scheduled for next day diagnostic. Evan Tostberg came out and found the issue, explained it and replaced the part. Tested the AC unit to make sure it was working properly before leaving. Great work all around.