BelRed Energy Solutions

I had gotten several quotes, and while Bel-Red was not the cheapest, they were reasonable and did add in some additional features (air filter, new thermostat) to match competitors ' offers. They educated me on the alternatives for what type and brand of furnace to use, and on how to install it. They did not proposed to cut any corners to reduce the cost, as some others had done, as they did not feel the quality would hold up....I was happy about that. They showed up when promised, installed the unit competently and promptly, cleaned up after themselves, and were polite and professional to work with. They also came back a few days later to make sure no problems were identified after some use. Good job all round, and I am very happy with the furnace they recommended.

The call was for an A/C tune up. When he finished he said just give us a call when you are ready for the A/C tune up. That is was the appointment was for! Before the season of A/C! After around $800 I hadn't even started with the A/C. Then of course there were so many things that needed to be done on the A/C. We had just moved into the house and have NO records of what was done/not done. I trusted them and think that they did a good job but MAJOR UP-SELLERS! NOt sure if we would use them again because we are moving again......

Salesman provided options, installer was efficient, repairs made promptly and without hassle.

I paid $130 towards the service. They came out to do the annual service. I took the annual service contract with them a year ago. They were nice. They did a good job. They explained what they did. They were easy to deal with. I would not use them again because I have a free service.

I have owned my new furance for 1 month now and so far everything is working great. During my search for a new furnace, I got a quote from 3 companies. Paragon Heating, Overlake Heating, and Bel-Red. Each company provided a completely different solution to installing my system. I have an existing AC system and wanted to keep it and hook it up to my new furnace. Both Paragon and Overlake would not agree to do this for various reasons, such as the unit would not match the new system and the age of the AC unit. My solution with either of those two companies was to either install a furnace and lose my AC, or install a very expensive heat-pump system in order to keep AC in my house. Bel-Red was the only company that agreed to keep my exiting AC system and hook it to the new furnace. This saved me about $6K and let me keep AC in my house. The gentleman who provided my estimate from Bel-Red was very professional. He came over in the evening after I got off work, which was very convenient for me. When I mentioned getting a heat pump installed, he asked me "why do you want to go that route?". I explained that based on my previous 2 estimates, I didn't think it was an option, but he disagreed and said it would be just fine. I was very shocked that he was actually talking me out of buying a heat-pump! This of course left a very good impression in my mind that he wasn't trying to oversell me a system. So I decided to go with Bel-Red. On the day of the install, the installer showed up a little late, but finished the job on time. He explained the work he had to do to correctly route the gas line, the drip lines, etc. I looked over the work he did to get the new furnace installed in our small space and he did a very nice, clean looking job. He walked through how our new thermostat worked and made sure I understood everything before he left. The furnace is working great, our house is very comfortable and it SO much quieter than our old system. A co-worker of mine also recently installed a furnace and heat pump system with Bel-Red and he is also very happy with the results. I have no reason not to recommend this company to anyone looking to have the same work done on their home.

Obtained five estimates. Though my old furnace had been serviced by Bel-Red for a number of years and I had learned from that experience that they were a bit pricey, their bid was actually the lowest I received. Requested an installation team which included a NATE certified technican. Three technicans arrived on time with one providing NATE certification credentials with photo ID. Installation was in a crawl space and included removal of old furnace, reworking exhaust ducting which had been servicing two hot water heaters as well as the old furnace, and two foundation core borings to accommodate direct venting of the new furnance and expulsion of new furnace condensation. Installation activities went well and quickly, and site was left clean. A couple of days later, I discovered water pooling in the crawl space by the new furnace. Technican arrived same day. A tube that was part of the condensation pump mechanism had become detached. He reattached and secured the tube. No charge. Scheduled the follow-up Quality Audit and Air Balancing about a week later. Technician arrived on time. He noticed a disconnected heat supply duct near the new furnace. He reconnected. No charge. Have now had furnace operating for three years and it has nearly achieved the 40% gas savings estimated by the salesman. Very happy with furnace and Bel-Red.

They were on time, but it took them a long time to get around to completing the entire job.

The annual maintenance is great. They show up on time and are very prompt with answering my questions. When selling me a new furnace, they didn't try to over sell or pressure me into buying something I didn't need. I would recommend them for furnace maintenance. UPDATE: Bel-Red contacted me after I posted about my negative experience regarding their duct cleaning service. They emphasized that they want every customer to be completely satisfied and sent someone out to do another cleaning free of charge. This employee, Brent, was fabulous! He was thorough, conscientious, polite and explained everything he was doing from start to finish, as well as giving me follow-up maintenance tips. I could not be happier!

They are on time. They are professional. They are knowledgeable.

The work has turned out well. There have been no complaints so far. They were pretty efficient. They did it quicker than they said they would. They honored their bid even though the amount of work was a little more than they expected it to be. My wife appreciates that they cleaned up after themselves. They left no mess.

They have always done great. They seem to be very efficient and professional. They get the job done and don’t try to sell us on a lot of other services.

It turned out very well. They also do services for several of my clients. They have very quick response time. They are very reliable. They have fair prices. I trust them.

Every person we dealt with was professional and knowledgeable -- from the primary phone contact to the estimator, installers, cleaners, and inspectors. I was kept informed every step of the way. It was a very pleasant experience!

On Tue morning, Oct 12 we discovered that our furnace didn't come on as scheduled by the thermostat. I opened the furnace panel and saw a red flashing LED on the circuit board. The three flashing lights for my three year old Trane XR90 meant that the inducer motor (runs a fan to exhaust the combustibles to the outside) wasn't starting and hence the furnace wouldn't kick on without it operating. I called Bel Red Energy Solutions, supposedly a reputable firm, and they were able to send out a tech at noon same day. I agreed to the $98 diagnostic charge. It took about five minutes for him to diagnose the problem; a "run capacitor" which had failed and the inducer motor couldn't start. It's about the size of two "C" cell batteries and plugs into the small motor. It's function is to store and send out a larger surge current to kick start the motor. It was swollen and shorted out. I was familiar with this type of capacitor since I had one fail recently on a much larger motor that runs my landscape water feature and I was able to purchase it at Grainger about a mile from my house for less than $6. Grainger is like a hardware store, maintenance supplies, and office supply for contractors and businesses as well as a catalog business. Adam Smith, the service tech, then told me that he didn't have the exact part in his truck, a 4 microfarad run capacitor, but he had a 5 microfarad and it would work temporarily although it would not be good for the motor in the long run. He said he could exchange it in a couple of days and he could also perform an annual service on the unit for $199 which I agreed to (clean filters, check out components, etc.) at that time. He was courteous, friendly, and professional. Then the shocker: he told me that the correct run capacitor would cost $235 plus tax. I said I thought that was too much. He said it was a standard charge so I reluctantly paid the total of $371.21 which was the $98 diagnostic charge and the $235 capacitor replacement plus King county sales tax. It bothered me all night so the very next morning I went to Grainger in Bellevue and was able to purchase the correct 4 microfarad run capacitor for $5.26 plus tax for a total of $5.76. I would guess that most businesses with commercial accounts at Grainger would probably pay less than $3 for this component. I took it home and plugged it into my furnace and it was running in about 90 seconds after I got back. I was outraged so I called Bel Red back to discuss the excessive part charge with them. I was put in contact with Derek Philip, the service manager. I explained that I was able to purchase the part myself so I wanted to cancel the order as well as the appointment next week to install it as well as the annual service check and would he refund the $235 plus tax (total $253.08). He told me they had to mark the parts up to cover their cost of inventory as well as the cost to come back and install the correct part. I told him that I expected some mark up but over 45X is excessive. Plus he didn't have the part in stock so there wasn't a carrying cost here and Adam Smith was returning the following week to install it, but he was going to perform an additional service that I had planned to pay for. On top of that, the return trip would not have been necessary had he stocked the correct range of parts. He would not refund the entire cost of the part and I canceled the appointment to clean my furnace the following week. I am still trying to get my refund. I permitted them to cash my check under the impression that they would try to do the right thing. I also attempted to contact owner Don Millard with no response. Adam Smith also called to tell me he was coming to service my furnace and replace the run capacitor with the correct value yesterday, I told him I had replaced the part and canceled the appointment and he was surprised as I was that the service mgr Derek Philip had neglected to inform him of our conversation.

Overall, the replacement of the furnace went well. The sales staff was nice and friendly. They were informative. They even came back later to check for airflow and helped me program the thermostat properly. The installation went well. He was clean and professional. My issue came a year later. There was a power surge that damaged the control panel. The company then charged me for a surge protector. As the furnace was new, I felt the surge protector should have been part of the installation and the company should have contacted us when they found out about the problem. They were reactive, not proactive. I also asked for a discount given the furnace was new and they refused. A month later, I found a discount coupon in a flyer that they sent to us. The company could have been more customer friendly, but they were not. A year later, they called me for annual service. I almost did not employ them again because of what happened before. As I was telling the story to the scheduler, she sincerely felt that I was right and gave me a discount on the service call. I did not ask for it. So all in all this company does great work. In the end they acknoledged the problem that I had and put effort into making me happy. I will probably continue to use them for my yearly service.

I called them three times to ask for an estimate to replace a defective earthquake gas shutoff valve, and they said they would get back to me right away each time, but never did. I also sent them an inquiry through their website (which is full of bugs and errors), but never received a reply. I spent over a week without natural gas (which to me qualifies as somewhat of an emergency) trying to get a response from this company. If they couldn't or didn't want to do the job, then they should at least have the courtesy to tell me so. I see absolutely no excuse for this. There are hundreds of local heating and cooling companies out there to choose from, and I will not deal with this unresponsive company in the future again.

We continue to be impressed with these guys. Today at around 10:30AM we noticed that there was water leaking from our water heater, so we called Bel-Red to see if they could come and take a look. Within 20 minutes, one of their technicians arrived at our place and told us that out current water heater was old and damaged, and that we needed to get a new one. He asked us if we would like one of their sales people to come to our place and give us a bid for the part and service, and we said yes. At 1PM one of their sales guys arrives at our house, and gives us a bid. We agree and pay for it. He calls the office and they send a technician to pick up our new water heater and come to our house install it.The sales guy grabs our hose and starts draining the water to the outside, to save the technician some time. Within half hour or so, the technician arrives and does a fantastic job with the installation. I was a bit worried about the possibility of having a future water leak that would damage cabinets that we're about to install. The technician came up with a very creative solution - he installed a pipe that drains any leaked water to the outside of the house. Within a day, we went from detecting a leaky water heater to having a newly installed water heater. I don't know how service could get any better than this. Sure, they're not the cheapest company around, but they are totally worth their price. If we hadn't had this fixed today, we could have been without hot water for a long weekend, which would be no fun at all. I highly recommend these guys!

We were satisfied with the promptness of the service. They are always polite and their costs are reasonable.

They were prompt and they appeared to have done high quality work and they did it for what they said they were going to charge.

We have been pleased with their service. They have had nice service people that come out. They always call and remind us when they need to come out to schedule for service.

Whenever they come, they always find something they recommend needs to be done and it is usually a couple hundred dollars. They can do it while they are here but I do not choose to have it done.

We had them service our furnace in April 2009 and they found numerous problems with the furnace, including burnt contactors, for a grand total of $850 in parts and labor. While this seemed like a lot of money we agreed to it thinking we needed it, although we now have our doubts. The serviceman for this year found some of the same problems as last year - burnt contactors. We did not authorize this to be serviced again as we're not made of money and because it seemed odd that we'd need this two years in a row on an electric furnace. My phone call to them about this was promptly handled and they sent out their lead serviceman, who was very good (mind you we had to take more time off from work for this). He found that the contactors were not burnt, just showed normal accumulation of residue, but he also found that the repairman from 2009 had installed under-gauged wire when he installed the contactors last year. He repaired this, and also readjusted our thermostat to turn on less frequently, thereby reducing wear and tear on the furnace. Overall we were impressed with the work by Dalen, the lead serviceman, but overall not impressed with Bel Red due to shoddy work in 2009, and shoddy inspection the first time around in 2010. Won't use them again.

I have been using BelRed for about 18 years. However in the last couple of years they seem to have failing in service. Last year my furnace stopped working and I called them. A technician came the next morning and found a defective circuit board. He said that he would order the part and get back to me for a time to install it. I heard nothing back, so I called BelRed towards the end of the next day. I was told the tech had gone on vacation and no one knew if he had ordered the part or what part was to be ordered. His supervisor was apparently on a shift that was also off. Now it was the weekend and the warehouses were closed. The following week, the part was ordered and installed the next day. Finally there was heat! The technician left, the furnace cycled off -- and wouldn't start again. Another call to BelRed and another technician came and found that the circuit board had been installed incorrectly. When that was fixed, I finally had a working furnace after a week in the cold. This year when the furnace went out, I again called BelRed, thinking last year was a fluke. A technician came the next morning, and found a faulty pressure switch on the exhaust fan. He said he would order the part and get back to me. I never heard from him again. The next day, with no call from BelRed, I called another company.

We continue to use Bel-Red Heating to service our furnace and ac. They originally installed the units 5 years ago and have done the yearly maintenance ever since. The technicians they send are alway courteous and professional.

We called Bel-Red because they're a Trane dealer. We had called another company earlier in the day (one who had recently worked on our furnace), and several hours later they still had not got back to us about parts availability and price. Bel-Red had a tech at our door in 30 minutes. He had the replacement part on the truck, and was done and gone in 90 minutes. The technician was efficient, courteous, and patient with our questions. We paid a little more than a ballpark estimate we got from another company who hadn't actually seen our furnace, but we were happy to have the problem resolved immediately, without even having to wait for a parts run. NOTE: the 10% Angie's List discount only applied to the service call charge, not to the parts and labor for the repair.