BelRed Energy Solutions

Our heat stopped working. Bel-red came out promptly. Our house is 5 yrs old. Bel-red sales person spent a long time (2 hrs) assessing our current heater. They said it was installed incorrectly when the house was built and said we would need to replace the unit. Cost was $7k. We got 2 other estimates. The third company that came out showed us that we had a bad circuit board (area was visibly burnt out when they pulled it off) and recommended we replace just the board. Our heat now works. Bel-red never showed us the board. I felt that they recommended the most expensive thing they could do just to get a sale. I have used Bel-red for yearly furnace cleaning, but they were by far the most expensive estimate (the 2nd company also told us to replace our heater but that estimate was $2K less).

there did a great job, but it was the hugh final cost that really bothered me,

Very well. They were prompt or even early, polite, wore covers for their shoes, and were knowledgeable. They admitted the problem wasn't what they originally thought but stayed with it until they did find out what it was. Their prices were very reasonable. I have no problem highly recommending them!

I hadn't use them before. But they were fine. I would use them again the future.

We had Bel-Red come out for a yearly tune up. They got us scheduled quickly and the tech arrived on time. While the tech was there he told me that I would need to replace the capacitor on my fan and that I would need to replace my igniter. The capacitor was going to cost $167 and the igniter was going to be $331. He mentioned he could do them at the time but if I declined and they had to come back out it would cost me a service fee. This made me feel like I was being sold to instead of advised so I decided to decline and look into it. It appears the capacitor does need to be changed but I will handle that since it is two screws and two cables to save $100. The tech told me my igniter needed to test between 40-90 ohms and documented it on his invoice. After reading through my documentation I found out that my igniter was fine testing from 50-450 ohms. http://0190acd.netsolhost.com/manuals/G40UH_Series.pdf page 20. I looked up the igniter part and found it for around $60 so when I thought Bel Red was trying to charge me $330 to replace a $60 part that takes 5 min to change I was not happy. I called them and told them the situation and asked that they would refund a fee for a program I enrolled in since I now did not want the service done next year. They gave me that refund. The next day a Service Manager called and said his people had mentioned to him what had happened and he had also seen my previous review on Angie's List. He explained that the tech made a mistake in diagnosing my igniter and that it was indeed fine. He mentioned the cost comes from them using a much better quality igniter that is meant to last but that this igniter would not have worked right in my furnace but might have worked for a couple of weeks. He told me for my inconvenience that they would refund the entire fee for the service call. I appreciate them owning up to their mistake and making it right but I did not like the fact that my service call felt as much like a sales call so I will opt to not use Bel Red again.

They wanted to replace a furnace that did not need to be replaced. I am a Realtor and so I end up calling different people to get different things done for the various client houses. Every time I used them they keep saying that the furnace needs to be replaced. That did not make any sense. If they do the work that needs to be done and don't say that they have to replace the furnace I would say they do a pretty decent job. They are all different guys so it depends. Their prices are a little higher than everybody else. As regards being responsive they come pretty fast so that is good. As for professionalism if you don't want to avail yourself then that is not good. I will not use them in the future.

We have an ongoing annual contract with them to inspect and service our furnace. We think they are one of the better reputable companies. We've had good ongoing service with them. They call us and remind us when it is time for service, which is a really good thing. They troubleshoot problems ahead of time so we don't end up without a furnace in the winter. We are pretty happy with them.

I paid them about $800. I had used them in the past, and I was satisfied with their service. They arrived in a timely manner. They are always careful about putting on booties when they come in and out of the house. They always clean up. They were communicative. There was a question about the bill, and they called me. The office staff called me to confirm that we have gotten a discount that we had discussed. I think they seemed knowledgeable, and they had the resources they needed to do the job. They are probably more expensive than some, but reliable.

We were very pleased with the professionalism of the installation crew and the electrician. Our interaction with service personnel for annual maintenance services since then has been very good. We are pleased with their professionalism, knowledge and attention to detail.

They are efficient and friendly. They get here when they are supposed to.

The lesson to be learned from all this. Get competitive estimates!

I spent $200 on their last visit. They came and did the job they were meant to do. I have no complaints but there is nothing special. If fixing something is expensive that needs fixing they tell us it is optional and they did give it to us. There is nothing negative about them.

We have used them for years. They charged us $279.00 plus tax. My husband used them way back before I even met him when he was working at a church. They have done great service when there were problems and they weren't sure if part of it was their fault. They took care of it and didn't charge us for it because they couldn't prove that it was something we had done. Whenever possible, they let us know about warranties that are available that could be used when there has been damage. They look after you. They do their best to do a good job and let you know about some things that you might consider replacing in the future so you can budget for those. We highly recommend them.

Bel-Red came to inspect our house and quote on an appropriate furnace. The sales rep was professional, helpful and explained the options clearly. When we decided to go ahead, they were able to schedule the installation quickly. Two installers came, and they also were friendly and clearly experienced. However they also seemed in a bit of a hurry as this was their last job before the weekend. The Bellevue code inspector who reviewed the installation found it good and complimented some aspects of it as above average. However, about 5 months later we found water was seeping through carpeting in the room next to the furnace, and traced the water to the furnace itself. Bel-Red came to look and found that the installers had broken a plumbing junction on a pump and the pump had probably been leaking the entire time. On the plus side, they acknowledged the problem immediately and fixed it promptly at no charge and without hassle. On the negative, this could have been very damaging. We were lucky that it did not cause serious problems with the floor. Overall Bel-Red is very professional and I recommend them, but their installers apparently did let the quality slip a bit on this job.

It went well overall. The only thing I am not satisfied is that Daniel has to come back again to change one of the parts as the dispatcher did not tell him that parts need to be changed until the day before the service. Daniel needs to order the parts. I wish the dispatcher would let him know as I booked the service 2 weeks ago. They offered 10% discount for changing that parts.

They were extraordinarily professional. They did a nice job of clenaing. They arrived on time and left on time. They are the best and I will give them a highest grade. I would recommend them to anybody and I would use them again in the future too.

There was a notice put on the door that the gas line was disconnected. I spotted that and found that was the problem and that is why the furnace was not working. We called them and they sent the same guy who had come initially and he said that we need to pay the bill for that. We were charged for two service calls with them. I called them and told that that I agree with the first service call but not the second as the guy should have noticed this problem. They refused to refund the money. I then decided to replace the furnace but I went with another company. I understand the guy who came was new and he did not know much. However, they did not choose to refund and instead they said they will make sure they send an experienced person the next time. They gave me a $10 credit on my next service. I did not go with them after that as it was a matter of principles and customer service. I escalated the issue I had and it seemed that they did not want to do anything about it.

We were not very impressed with them. They made it sound that there was deal for air-conditioning and heating actually it was the same price as any other time. They brought some other tools and we had to give them. We will not use them anymore.

The sales people were straightforward but not pushy. They had a zero percent interest deal going if I paid it off by a certain date. The workman came on time, did the job, were pleasant and explained everything well. I have had Bel Red maintaining my old heater for years and have always had a good exerience with them. I would definitely go to them again.

They presented what they were going to do and I really appreciated their professionalism but I didn't go with them because of the price.

The salesman came out and talked with me about the pros and cons of installing a heat pump. Although my gas furnace (which they also installed ten years ago) meets my needs most of the time, several recent periods of extremely hot weather prompted me to add the heat pump for air conditioning and additional heating efficiency. The tax credit was an extra incentive. The project took two days - one for installation and one for startup of the system. I was off-site for much of the time, but they took care to impact my house and yard as little as possible, and took time to explain the system to me when I returned. I was happy with the work and appreciate their annual reminder to have the system cleaned and tuned. So far I have had no problems, and am sure they will be right there if I need them.

We had a bad experience with them. For ten years we had their twice-yearly contractual agreement when they would come out and check everything, and make sure that everything was running great. We had problems over the years but nothing they did not take care of and we paid for it and things like that, but then our furnace started really breaking down it seemed and they came out probably three times. A couple of times their person had made a mistake and they replaced the part that their person had installed incorrectly. We continued to have problems with the furnace breaking down. Finally they contacted us and said that they would fix it one more time and after that they would not want to do business with us anymore because it was costing them money. Even after being loyal customers and paying the twice-yearly fee, they said they would not want to deal with us anymore. They made a couple of mistakes and it was not working out the way they expected it to. So we contacted another provider to come out and look at the furnace and tell if we needed a new furnace to get a second opinion. He came out and spent ten minutes down in our basement and when he came upstairs he refused to charge us for the visit and said that it was something very simple. He put the right screws on it and two years later we have never had a problem with the furnace again. He fixed it for free. Bel-Red was so unprofessional in saying that if anything went wrong with the furnace again, they would not like to deal with us. I think they were fixing it wrong and their mistake was costing them money. We paid I think $69 for a year, it was kind of a maintenance fee that we paid where they would come out in the winter and clean and vacuum everything out and things like that. The price was average. Initially we liked their responsiveness very much but eventually it became bad. We did not like their professionalism based on how things ended. We would absolutely not use them in the future. UPDATE: As of july 18, 2012, over three years from the time of this original report, our old furnace is running great. This required a bolt and the service of a great technician from another company. Bel-Red's response suggested the only solution was to replace our old furnace and that has proven to be wrong. I invite Bel-Red to come out and confirm this at any time. We always knew there was a simple, inexpensive solution and we have been proven correct.

They did recommend we have a few things done for the furnace. We shopped around and found them to be more expensive than the other places.

The serviceman was professional, friendly and prompt. He performed an annual tune-up for our furnace and cleaned our air cleaner cells. Their rates for the maintenance work seem reasonable. I was disappointed in what felt like pressure to sell us more as we just purchased a new furnace, air cleaner, condensation pump and hot water heater a year ago and we have been loyal customers of theirs for years. It was recommended that we purchase some tabs to help keep our condensation pump free of algae and bacterial growth as a preventative measure. We were never made aware of a problem with these kinds of issues over the last 10 years, but at the recommendation of the service tech, we decided to go ahead with it. Later I found the same tabs online for almost a third of the price. This may have been a wholesale price (I am not sure.), but it did not leave me feeling very happy about the purchase of these tabs. In dealing with this company in the past, I have not had the experience of feeling I was in a pressure sell position, so hopefully this was just an anomaly. My experience with Bel-Red is that the technical work is quality work and they do quality work.

Tech quickly diagnosed and resolved the issue, gave us some good advice for preventing further break-downs.