Alexander Bay Painting

Description of Work: Painted the logs and trim on my home. Went well, very neat job

Description of Work: Ryan and his team from Alexander Bay Painting painted the interior of our entire house - ceilings, walls, trim, doors. They even repainted our white cabinets, and stained our handrails to match our newly stained and refinished hardwood floors. They did an excellent job. Anything that we pointed out as needing to be retouched or redone, they handled promptly and with no pushback. I also used Alexander Bay to paint the exterior of my house about 8 years ago and it still looks great! I would absolutely recommend Alexander Bay and will use them again for my future painting needs.

Description of Work: Our home needed a rather complex paint job (two stories, trim bands, covered porches with 2 levels of trim...) and they did a wonderful job! Worked with Ryan, he was very courteous and the job was very well done and prompt. A few items: | |1. Ultimately, >>you<< are in charge of quality control. I dinged them a Quality point for this; at first the painters missed some areas, had some paint on some windows and painted two windows closed (we'd missed opening them ahead of time). I gather it's standard for the home owner to look things over and make a list of corrections? I'd rather they had done an initial post-inspection. | |Kudos to Ryan for having someone come out promptly and fix the problems. FWIW, I labeled items with N,S,E,W (North, etc.) and paces clockwise around the house. E.g. "N8 paint on glass" is 8 paces along the North wall. | |2. As with any contractor, clear and polite communication is critical! Ask questions and be willing to learn. If you ASSUME they'll do something instead of talking it out, you're more likely to get a surprise. It's ever so much easier and cheaper to make changes and work out misunderstandings when it's still words on paper and you don't have a crew standing around! | |When spelling things out, remember that the supervisor gets constant interruptions and will be tired by the end of the day. Write it down and keep it simple. Sketches. | |3. When choosing house colors: what looks great on a one inch paint chip can look like a neon sign on a thirty foot house. Get a quart of your colors and paint at least a chunk of plywood the body color and some strips of wood the trim colors. | |Ryan gave us very gentle and polite feedback on our initial color choices which we appreciated; happily we were listening and open to feedback. I'm guessing that he was so subtle because some people will decide a contractor is arguing and he'd lose their business. | |4. Treat contractors like people! If you want a good job, say please and thank you and be friendly. Appreciate work that's well done! When something is wrong, at least start by politely asking them to fix it. |

Description of Work: Called Ryan and left a message and also e-mailed him through Angie's List requested a quote for an August painting job. Ryan replied within the hour and said he was full up and was booked through the summer. His responsiveness to is indicative of very good customer service. Less than 30% of the painters on Angie's List I reached out to even replied to my inquiry. So Ryan's at least in the top 30%. Glad business is good for Alexander Bay Painting.

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Description of Work: Painted five bedrooms