Kents Quality Concrete

Kent was hired by my next door neighbors(both in their mid-80's) to replace a concrete retaining wall last summer. Prior to the job starting, Kent met with me with someone he introduced as his contracted landscaper. Since our property was downhill from the neighbors, Kent wanted to use our property to remove and replace the wall. He told me the heavy equipment he would have to use would tear up our lawn but that the landscaper would re-sod it. Eight of our stone flower boxes had to be removed to do the job-Kent also was to have his landscaper restore them as well. The demolition and removal of the old wall by crew #1 went fairly well. One of our 12 foot arborvitae did not survive; not sure if that was from crew #1 or #2. Crew #2 was responsible for building the new block wall. The wall was constructed crooked and the locking flange on many blocks was 2 to 3 inches from proper position to lock the blocks together. A good portion of the wall had to be taken down and the blocks placed in proper position. The wall was still crooked, but at least it was locked in place. The wall is supposed to be back filled with gravel-I'm not sure it ever was. But I did see a large amount of garbage (water bottles, the plastic wrap tying all the blocks on the pallets, etc) that probably does not help with drainage. In order to get the blocks back to the job site, a forklift was used. This chipped and broke the front of my driveway where it meets with the street. I wanted to talk to Kent about the damage to my property, but he had planned a 2 week vacation to the Caribbean. The crew boss called Kent on his phone and Kent then informed me that he did NOT have a landscaper but he would still take care of the lawn replacement. I found out that his planned repair of the lawn was to have one of his workers spray grass seed on the previous lawn without any preparation of the site, which was now my old, established lawn that was tore up by the heavy machinery covered with several inches of clay soil. When I told him that was not acceptable, he responded that his contract for this job was not with me but was with my neighbors. I refused to accept the hydroseeding. He did cut the driveway edge straight for me and replaced it with asphalt. Crew #1 was polite, efficient, and left the site clean. Crew #2 was also polite but other than the crew boss, seemed to be inexperienced and made multiple mistakes. Two of my large impact sprinklers were left covered with a foot of soil, an 8 foot section of pipe and a riser and sprinkler was cut off and left laying next to the wall without capping the pipe off-it was later reattached by the neighbor's son. Our house water hose was used by them without permission and the hose was left out strewn across the job site. The neighbors driveway was asphalted with a gutter placed next to the wall. There was a gap between the gutter and the asphalt driveway so water has been draining underneath the gutter rather than into it. So now the asphalt is all collapsing and will soon make the driveway unusable. Now there will need to be additional construction to repair that issue along the approximately 100 foot driveway. Sorry I'm not savvy enough with my phone to be able to attach any of my photos to this review. The neighbor's have been trying to resolve the issues with Kent but to no avail-he has taken payment ($55,000.00!) from them so he is done. And of course he is done with me as well. Never again will I allow anyone to 'use' and destroy my property to make a profit without a separate contract of my own. I would not recommend this business to anyone, ever.

It was a horrible experience. We would never hire Kent to do anything for us again. He lied to us about costs and time spent on the job. He didn't follow up on our complaints and tried to collect his money before the job was done. Actually, the job never was completed and we are trying to finish the job ourselves. If this is representative of Kent's work, we can't imagine how he stays in business.