Blue Flame Heating and Air Conditioning

Jack was on time, knowledgeable, professional and gave on estimate of repair cost before leaving.

Early, thorough, friendly, told us about special discount Jeck was honest & good at what he did, knowledge.

All went well but I chose Blue Flame over the others because the comments for some f the others said the service person did not show up in the window of time provided. Well this guy didn't either. He called about a half hour before the end of our time to say he would be late.

Jack Sanders came out last Friday to determine what the problem was. He fixed it, but during his investigation he determined a few things should be replaced; he was not happy with their performance. Since I was under warranty, there was no cost to me. He ordered the parts and came yesterday to install them. On all visits Jack was very kind, professional, caring and thorough. He was a pleasure to work with and although professional, he was also very approachable. I respect his integrity and work ethics! He got the furnace to work properly last week and could have left it at that. He saw some other issues, I would have never known about, that he wanted fixed!! Dealing with Blue Flame has been GREAT each time and with each employee that I have had contact with. It is very obvious that this company and its employees' take pride in their work!!!

Pat Brake, Blue Flame's representative, visited our home to provide a bid. We obtained bids from 3 companies, and Blue Flame's bid was the most detailed and comprehensive. Pat didn't leave anything out, which reassured us. When the weather turned cool before the installation started, Blue Flame provided space heaters for our use at no cost to us, which allowed us to stay in our home. During the installation, the installers were courteous and helpful. They didn't even mind our cats, so the cats hung out at home as usual and didn't have to be confined. When we had questions about the installation process, Pat readily responded to our calls, and after the installation was complete, Kathy in the Blue Flame office was our lifeline when we had questions about scheduling the final permit inspections. Blue Flame's bid was not the lowest bid we received - in fact it was the highest. But we went with Blue Flame because we wanted a quality job, and we felt confident they would deliver. And we're not disappointed. Our house is an old one, with a somewhat compromised crawl space, and the laundry room and third bedroom were previously unheated. Blue Flame found a way to provide heat and warmth to those two spaces. We, our guests and our cats will be comfortable from now on. Thanks, Blue Flame!

Johnny, the Blue Flame Technician called and was there on the earlier end of our window, which was really great. We explained the issue, he understood right away and was aware of this type of problem, it was related to the fact that we did not have a common wire. Johnny was training a new technician, which was great, as he explained everything in thorough detail - quite helpful to hear! He also taught us a lot about our York furnace (since we just bought the house and don't know anything about it yet, we appreciated this very much). He told us about how it works, warms up and what noises were typical and normal. Plus, he checked the filters, which really felt like he went above and beyond, since he could tell there was a lot of construction dust around. He walked his trainee (and us) through the rewiring process and after some debugging, he discovered that the wiring from the top of the basement to the furnace only had two wires. Instead of just patching another one in there, he actually rewired everything from the top of the basement to the furnace and did the job right. He was extremely knowledgeable about the Nest and our furnace and we felt very confident in his abilities. The installation was quick and thorough and overall it was a very positive experience. The 2nd generation Nest is working perfectly now and I'd call Blue Flame again if I needed any other work!

They came out for an estimate and bid and spent almost 3 hours looking at the existing system, the house, crawl space and vents, answering questions and presenting the furnace options available. They provided separate quote for A/C as well. We accepted the bid and scheduled a date. The back office people were always courteous and professional. On the day of installation they were on time and had the new unit installed and running by days end. The unit ran great for several weeks and then an ignitor cracked but they came out promptly and we never had a night without heat. Blue Flame was professional in every way from the estimate and bid process, through installation and followup to correct several issues on the furnace. They were on time, courteous, knowledgeable and provided clear explanations of the available options and technical workings of the unit.

Our heating system was not working (since last night, but we only figured out today morning). With an infant and my mom home, I had to find someone today itself. I called around but Blue Flame was the only company able to send someone today. Though it meant I would pay double for the trip and diagnostics, I was so happy to find someone. It's not cheap but what is the point of having a low price anyway, if you cannot count on someone when you have an emergency? So, in the end I'm happy I should say.

They were an A all the way around! Everything went very well.

Returned from Hawaii to find furnace not working. Have never used this service before, but they were able to get a technician out within 2 hours to repair my American Standard furnace and do the cleaning I had neglected for several years. The technician, Johnny, wore protective booties and was very polite and helpful. He diagnosed the problem as clogged burners, cleaned them and did routine maintenance. Johnny also found that the original installer had not fully connected my furnace so he did that also. I paid $10 extra to join the maintenance club to get the maintenace next year for no further cost.

They were unable to find any problems with the unit. There prices were expensive.

After Jack diagnosed the issue he asked if I had purchased a warranty at the time another company installed the furnace & A/C in 2004. I found my service level agreement and Jack was very helpful in getting my warranty transferred to Blue Flame. Once the new motor was received he immediately came over and quickly installed the motor and circuits. He was very efficient and did a good job on clean up. I use Blue Flame for furnace & A/C service but they recently solved a duct work issue I had with a previous contractor and now I have heat in my bedroom. They also always follow-up to make certain the customer is satisfied with the work performed. Highly recommend this company.

I have been using Blue Flame to do the yearly service on my furnace and air conditioner. During one cleaning, I mentioned I was not getting adequate heat/air into my bedroom since my previous kitchen/bath remodel. Rodd Walker came over right away to look at the duct work. He immediately identified the problem....one duct with three vents. All the heat went into my kitchen and little heat made it all the way to the bedroom. Blue Flame was very efficient in redoing the duct work. Their workers are very professional and do a good job of cleaning up. My bedroom now has appropriate heat and great air conditioning.

Jack was on time and phoned ahead. He performed inspection. In response to my questions he recommended a new thermostat.

Clear and thorough assessment of heating (furnace/duct) issues and options, prompt scheduling, clear communication. Job completed in less time than estimated.

Excellent service from the salesman to the installers to the office staff. Had a follow - up question and they came out to answer & solve the problem.

Jack was always professional & helpful. He spend 20 minutes calling to get us a good result from the furnace manufacturer for this defective part. Manager Don was a great help, too.

Very well. We would recommend them highly. See details performed for the overall story.

I had service completed today, a conversion to a gas furnace and water heater. Am very pleased that I chose this company after my initial meeting with Pat Brake back in July. I have received nothing but OUTSTANDING customer service from all employees at Blue Flame! The day the job was started it was fantastic from beginning to end. All the techs were outstanding, professional and helpful. The job was completed and all inspections passed. Dealing with Blue Flame after installation has been great. Everyone is very responsive and very kind. A man came out yesterday to help me with the thermostat; he too was great. I had only contacted the office a bit earlier and I had someone here right away!

Great- arrived on time, courteous, gave me info and answered my questions

Thank you Angie's List and Blue Flame Heating & Air Conditioning for the excellent professional service!

Well. Tech was 1/2 hour late, but called. He did service and made some helpful suggestions.

He was a great experience everyone at blue flame is very professional. The installers left the work area impeccable and did a fantastic job.

Absolutely flawless! They were considerate tidy friendly efficient fairly priced punctual and we could not have asked for better service. or people. Highly recommend this well organized team company.

Everyone we dealt with was professional, pleasant and knowledgable. The proposal we received from Rod was concise, detailed with several options to choose from. He did not miss anything or features that we asked for in the every first proposal. The initial installation went well, but due to Trane factory equipment problems, it took 2 months to get the system properly running. During the process, Don and Jack were instrumental and most patient troubleshooting the heap pump problems from failed relay, non-working controller board, leaking Schrader valve to malfunctioning expansion valve. It was somewhat frustrating that Trane wouldn't just replace the defective heat pump with one working to start with. It supposedly is more resource friendly, but frustrating regardless. Nevertheless, Blue Flame assured us that everything will be taken care of promptly and get the system functioning properly. At the time of this review, everything is working properly as expected. Although the process isn't perfectly smooth, we feel that Blue Flame took care of us as promised. We were impressed with the proposal and the knowledge that Rod offered and he was unyielding until the best configuration was achieved for our house. The final installation was definitely not the most cost effective for Blue Flame, but it was the best for us. They made multiple trips to make this right. Don, being the brand new hire for Blue Flame at the time of service was most pleasant and a joy to talk with. He debugged the systems, made fixes even on early mornings and weekend. The final problem didn't occur until Seattle got warmer and we started to really test out the A/C feature of the heat pump. At this point, Jack came into the picture and he was relentless until he resolved the problem. In a nutshell, we will use Blue Flame again. It's nice to know that there are businesses out there that stand behind their words and take care of their customers.