Blue Flame Heating and Air Conditioning

I used BLUE FLAME HEATING & AIR CONDITIONING.

Adam phone ahead, arrived promptly, efficiently isolated the malfunction and following replacement of the part, verified correct response to thermostat setting. I'd definitely use this provider for future service.

Jack was great. He called ahead telling me his approx. arrival time. Found and repaired heater problem. He didn't even make fun of me when he found the thermostat display not functioning because of bad batteries. I did give him permission to laugh with me about it. Jack even gave me tips on maintaining my spilt-duct AC system, which he wasn't here to fix. Very courteous phone personnel making my appt. Response time was also very good. These guys are great. I will be calling them for any future problems for either heater or AC..

They arrived on time and did their work quickly. They also offered suggestions on how to extend the life of the furnace. They offered a prepayment for annual service. I was impressed with their service plan, and felt like it was a good buy. It also will give me preference if my furnace breaks down after hours.

Our 26 yr old furnace started acting a bit flaky so we decided it was time to replace it. I was able to get an appointment with Pat quickly. He came out to the house, evaluated our heating needs, and promptly provided us with a quote for a range of furnace options (80%, 95% 2-stage, and 95% modulating). He answered all of our questions clearly and completely. He did not try to pressure us or oversell us. We also decided to replace our 14 year old water heater at the same time. On the day of the install, Pat arrived early and covered the path from the front door to the furnace area with plastic. The two installers, Bob and Josh, were pleasant, professional, and quiet (no loud radios blaring). They removed the old furnace and water heater and brought the new ones in very carefully and without any damage even though access to the area is less than ideal. They completed all of the work in 1 day and cleaned up thoroughly before they left. Blue Flame handled all the paperwork including permits and equipment registration. They also subtracted both the Trane and the PSE rebates from the bill in advance and handled filing the paperwork to apply for them. They provided me with a clear, detailed, written installation warranty as opposed to the vague "100% satisfaction guarantee" I received from a competitor. There were no surprises when it came time to pay the bill. This was a great experience and I would not hesitate to call them again.

After having some work done on our house, our gas furnace stopped working. The furnace is only three years old, and we'd never had a problem. We discovered an air vent had been displaced, causing the vent pipe to bend. We assumed this was causing the furnace to not work. But, since it is a gas furnace, we decided to have a professional check it out. The company that installed the furnace was no longer in business. So I contacted Blue Flame to see if they could check it out. They were able to schedule someone to come by in the afternoon. And sure enough, the tech did. The tech called me 30 minutes prior to arrival-as customer service explained they would-and he should up 30 mins later. Excellent! Checking out the furnace, sure enough the vent pipe was the issue. Since another contractor had displaced it, the tech was unable to make the fix (the fix involved structural work on the exterior vent). The Blue Flame tech explained we needed to have the vent fixed and then he'd come back for a follow up check. We had the contractor fix the exterior vent, got the pipe back in place, and less than a minute later our furnace fired up. To be safe, we decided to contact Blue Flame for the follow-up. The tech came next day, again calling 30 mins before arrival, and he even showed up a little before then. He checked out the furnace, and all was good. It was a big relief having a pro team come out and ensure the furnace was fine. Finding Blue Flame was local, answered calls quickly during business hours, happy to answer questions, arriving/completing work in a timely fashion, and keeping costs reasonable is a major relief as well. Btw - Since this is the first time I've had to contact a furnace repair company, I really can't compare costs for this category. I felt their prices were fair, so that is why I've rated them with a "B".

These people deliver excellent customer service. From the lady, Camille, who made the appointment to Rod, the owner, who came out on a Saturday for pre-inspection, to Bob and Crawford who installed, everyone was very nice and helpful. We received the bid the day after inspection. It came in a bit higher than another company, but when we compared the products,found that Blue Flame was giving us units with more power and efficiency. We are so delighted with our new comfort in our home and would recommend and use them again.

After our furnace stopped working, they showed up within hours of my call. They even came early (after checking to make sure it was ok) after finishing another job more quickly than expected. The technician quickly figured out it was a circuit board problem and fixed it. Despite the fact our furnace is really old, he did not suggest I get the unit replaced instead. The technician (Andy) was very professional and efficient and took it in stride when he had to climb in and out of the terrible crawl space where our furnace is located.

I agreed with them due to cost I would wait for an actual problem and then give them a call for an estimate at that time.

Owner, Rodd Walker worked closely with my contractor and me as we worked through endless Home Owner Association issues as they didn’t quite understand “green technology” impact. While expensive Blue Flame’s installation drew high praise from the city inspector! I am really enjoying a well heated and cooled home.

Repaired a very old gas furnace saving us from having to buy a new one when the house will be demolished in a year.

No well, I replaced much on the components. The technician said he had to rebuild the furnace. He said the furnace was worn out and needed to replace all the wires. He said it would be $1500 dollars to repair. Suggested that I consider replacing the furnace. I got the sense the technician did not know how to trouble shoot. He was more interesting in getting my money rather than repairing. The issue I had with the furnace was related to wiring to the correct switch. I move one wire and the furnace now works perfectly. So, this took me 1 hours to figure out and fix. I am not an electrician. I ask myself how come the technician could not figure this out, and said the furnace had to be rebuilt. It cant be that difficult. An electric furnace is just a hair dryer on steroids. Would not recommend them, however, I called some other Heating companys on Angies List and they all seem more interested in replacing rather than fixing.

I've been using Blue Flame for the past 6 years. I initially used them to install central air, and they have been tuning furnace and AC since. They are always on time, very professional, clean, and they get the job done the right way. When we decided to purchase the central air from them, they had the middle price of all the quotes we received, not the cheapest, but not the most expensive. They did a quality install, the day they promised, and at the estimate. For tuning services, they always arrive on time. Make sure you ask about the maintenance plan. It will definitely save you some cash, and you get priority service if something does go wrong with your furnace or AC.

Elliott was very cordial and professional even though he looked 12 (he was 24). You could tell he really likes his job. The company was able to give me an appointment right away, which was important because I am selling my house.

From beginning to end this was an extraordinarily excellent experience. Pat explained everything in detail, returned several times as we progressed through the city approval process, and was always pleasant. In fact the same was true for everyone associated with the company. Once the work began I was entirely comfortable leaving for work each morning, and returned to a home so clean I wasn't sure they'd actually been there. The work was more challenging than Pat had anticipated due to how the home was constructed. The crew put in 10+ hour days to ensure the work was done within three days. I highly recommend them. Update: while the initial experience was good we have had numerous problems in the past six months. Twice on weekends the furnace stopped working and I felt they begrudgingly responded. The service person was good, but should we really need to have repairs done on an 18 month old furnace? This morning the water heater temperature sensor quit. Another phone call. This time I was told to call a plumber but "it is probably still under warranty." That is not the customer service we got in our initial interactions and I am quite disappointed.

Our AC unit failed on the hottest day of the year, so we called Blue Flame and they sent over a very pleasant, bright, repair technician, Jack, to fix our unit. He'd determined a capacitor had failed, he replaced it, and then made sure everything was working properly and there were no other related AC issues. Overall, the experience couldn't have gone better. He was on time, made sure everything was working, explained the current state of our unit, all the while letting us know the nine year old unit could last us another nine years. We've already scheduled to have him come back out in November to do a winter furnace clean out. Clearly we were and are very satisfied with both Jack and Blue Flame's service. This is our second time using Blue Flame as a provider and we've been very impressed by the quality of their work and their technicians. They're all very bright and knowledgeable about what they do and are both willing and able to explain their work in terms we can understand.

They were very easy to deal with on the phone, courteous and prompt. They called the day before to confirm the arrival time, and the service provider (Alex) was on time. He was thorough and courteous. Very satisfied.

We had contacted a couple of contractors about installing a tankless water heater, and although Blue Flame was a bit more expensive, we're glad we went with them. They knew what they were doing and the new system is working flawlessly. It was a bit complicated connecting everything up to the gas lines, venting the heat through the roof and the H2O condensing through a new pipe in the wall to the backyard. Since they really seemed to know furnaces, we had no qualms about them removing the old water heater and hooking up this tankless to the existing gas lines. The outcome was superb. Pat Brake was excellent describing what exactly was needed initially and Rodd Walker had several very helpful suggestions when he came out the day before making sure the installers would have a smooth installation (which took a full day). He caught a problem in our ductwork to the garage which was fixed and will save us $$ in gas in winters to come.

Showed up on time, fixed issues- was professional and efficient.

Everything was good. We have used them before.

Friendly, flexible, and on time. Rod (the new owner) personally came out to give the estimate and double checked the finished work.

This is a company who has perfected the phrase, "I'm sorry." "I'm sorry we cut off a beam while installing your air conditioner. The guys did not measure properly when placing the platform on which the A/C unit would sit." (And they did not check if it would be all right to cut off a decorative beam) "I'm sorry you have an extra 4 feet of conduit making a big 'L' on the outside of your house because the guys did not poke the hole out of the house on the proper side of the heat pump unit that would have allowed for a straight shot down the wall." "I'm sorry we did not finish the piping for your hot water and heat before we left on Friday. We thought you would not be back until Monday so we could finish it on Monday." (We left on Friday for a weekend trip to Chelan and came back on Sunday. When the cat's away the mice will play??? as they were SUPPOSED to finish that part of the job before they quit on Friday.) "I'm sorry we poked the furnace vent out on the wrong side of the roof." (The roofer had to point this out and they came back to move it as it was supposed to be invisible from the front sidewalk.) "I'm sorry we left a hole around the water pipes from the crawl space to the A/C unit big enough for squirrels so get in." (This was pointed out by the pest removal guy who diagnosed our pest problem) And, to make up for all these ineptitudes, they gave us a WONDERFUL 5-year warranty and equipment check up, for which they were to come yesterday. Today? "I'm sorry no one showed up. We scheduled you for NEXT week by accident." This company had GREAT ratings, but we have had nothing but trouble with them. They call to say "I'm sorry" and then add, "What would you like me to do?" THEY are the ones with the problem. I am not in the business of fixing personal problems, but it would be nice if they made some kind of gesture to fix their problems instead of just saying, "I'm sorry."

Needs to follow up on job completion.

We started smelling gas coming from the exhaust of our furnace outside the house and had the previous installer come out and check it informing us that the heat exchanger had failed and we should stop using the furnace. The service person said their company's sales person would be out to discuss possible warranty repair of the furnace but they never returned and sent us a bill for the service call. I gave up trying to get anything from the previous installer so I contacted Blue Flame heating and air conditioning. Pat came out and explained all the options we had with repair of the old furnace or replacement with a new one. We decided to go with a new furnace and have been very pleased with the one Blue Flame installed. They were professional and punctual and the furnace has work very well.

The service was very good. They had a comparable price compared to two other estimates I received. They did what they said they were going to do. They were on time and cleaned up well. Everything was neat and clean after they left. Everything went well and they did a good job.