Blue Flame Heating and Air Conditioning

Al arrived failry early in the time window, solved the problem quickly and answered all of our questions. He also pointed out several items to keep an eye on that previous owner had ignored.

The technician called before the appt. and was in the area and asked to come early. He was neat and polite and went about his job. I have been very happy with thier service since. Purchased my furnace from them.

Really well from estimate, sales to inspection. All good grades, would recommend.

Blue Flame people were all prompt, knowledgeable, and courteous. They got the job scheduled quickly and completed the next day!

Blue Flame sent me a postcard to remind me of my pre-paid maintenance. The technician was on time, professional and courteous. Best of all, the furnace was operating well and there was no additional cost.

We woke up to a cold house with the furnace not running. After checking out a few things I called Blue Flame as they had done gas line repairs for me before and I was happy with their work. Since this is Seattle I did not want to treat it as an emergency and called at the start of regular hours. They suggested a few things to try first to save a visit but said they could have a tech out late that morning. I did need the tech and he arrived shortly before noon after calling to let me know he was on his way (I had asked for that). He was courteous, diagnosed the issues quickly and told me how to avoid such a problem in the future. I told him my daughter thought the furnace was making funny sounds and he said he could do a complete cleaning and inspection for $50 over the minimum visit charge so I went with it.

All was great. Phoned me to let me know he was 10 minutes out. Was very polite, kind, and most of all, explained and showed me what was broken, his plan, and the fee to fix it. Great person and experience.

The initial technician showed me the problem and took CO2 readings. While he did advise me that we need a new furnace, he helped keep it in perspective letting me know that our CO2 readings were extremely low and that we could delay if need be. | |We also had someone from the installation department come give us a free estimate for replacing the furnace. He went over multiple options with use and even examined duct issues we're having in multiple rooms. Overall I was impressed with their professionalism and appreciated being treated like a person rather than a $$. | |We have not yet had the furnace replaced, but plan to hire them to do so this summer.

Crawford was very prompt, clean and courteous and did a great job! We would use this company again! We love supporting local small businesses that get good ratings on Angie's list.

Al showed up on time and was ready to work. He was pleasant, friendly, and a real professional! This company is a true 5 star! They always do what we need and they don't try to sell us things we don't. They are very honest and I love that!!!

They did an excellent job from the bid through installation. They took care to address the problem that the previous installation had caused. They were clear about everything they were going to do, what the actual cost would be, and were true to their word. Every person we interacted with was professional, on-time and courteous.

Perfect! Responded same day for discussion of alternates and estimate. Estimate was very close to another we received, but we liked their approach better. The furnace was replaced three days later and all is well. Price was a (B) only because furnaces are expensive.

Rep cam on time, get work done, very pleasant and polite. I've used Blue Flame for years and bought a furnace and A/C unit from them even before joining Angie's List.

Great. Blue Flame called to remind me about my 1 year free maintenance check (included with my furnace installation last year). The technician was polite, professional, and very informative.

Al arrived on time, courteous, efficient, answered all my questions as to what he was checking, why and what each part did.

We received several bids and Blue Flame was competitively priced, their bid was detailed and complete, and they had the best mix of products for our needs. Spent considerable time educating us on our options, the size of furnace needed for our house and helping us compare their bid to others we were considering. Some other companies tried to sell us furnaces that were too big for our house. Blue Flame refused to put that size of a furnace in our house. Installer did excellent work and built a custom metal base for the furnace to improve access for maintenance and repair (old furnace was installed behind a post in the garage). Work was completed quickly and professionally. Furnace and water tank work great. Haven't had any problems for 2.5 years.

Done on time. I got good discounts. No concerns.

Great! The salesman discussed all options and pricing. The installation date was set and the installers were on time! Price was similar to other bids, but decided on Blue Flame due to recommendations.

I woke up to find cold air coming out of our HVAC registers. After looking at the thermostat and taking the panel off my Trane furnace, I found that the furnace was throwing a "high limit condition" error code. After Googling, I learned that this was most likely due to a clogged air filter or the limit sensor being tripped. However, because I have a Nest thermostat (which has been working fine for the past year) and there appeared to be a possibility that it was incompatible with the second stage heat of the furnace, I decided to get professional help. Blue Flame is a Trane dealer and Nest installer so I gave them a call. They were very courteous on the phone and offered me an appointment for Monday for $99, or an evening on-call appointment for $199. I ended up taking the evening appointment since I needed heat! The technician called before arriving early in the 3 hour window and reset the limit sensor and tested the furnace operation. I asked him to verify the thermostat wiring, the air filters and also that the correct amount of heat was coming out of the registers, which he did. Best of all, he charged the $99 call out fee!

It went great! Al was on time (at the very beginning of the "window" of time they gave us). He's very personable and professional, answered my questions, and did a good job on the cleaning. He told me about their maintenance plan, which I signed up for. Good deal on that!

I called in the afternoon because the blower worked but no heat. They were able to come the next morning and gave me a 8-12 window. The technician called at 9ish to say he'd be there in half an hour or so. He arrived on time, was efficient and neat. The ignitor was bad, replacing that costs ~$230. The trip & diagnostic fee was $99. I chose to sign up for the pre paid maintenance plan for $179 which covered this trip and next year's maintenance. The $99 fee was waived because I did the prepaid plan. Total (before tax) came to $373. Later I had a question about the prepaid plan which was cleared up with a phone call. Overall good service and the price seems in line with other sources I checked.

Elliot was on time, extremely thorough, and fixed the problem quickly.

Rodd Walker spent considerable time designing a system to work for us. The crew was efficient, courteous, professional, and on-time.

The Tech, I believe his name was Elliot, called and said he'd be here in 10 minutes on the scheduled day for service. Elliot seemed very professional and knowledgeable. He performed the service requested and I signed up for a yearly program. I will be using Blue Flame in the future and would recommend them to friends and family.

The technician failed to arrive in the 4 hour (3 hour?) window established by the appointment made ... it was a morning appointment, I assume 8 a.m to 12 pm but possibly 9 a.m to 12 p.m. Regardless, as noon approached (and since I had other obligations to honor), I called "call service" to report my concerns that no-one had arrived (and it was close to 15 minters before noon at that point). I specifically asked to be called back if the technician was not arriving before noon. I was told I would get a call back - I believe, regardless but, perhaps that is because that is what I wanted to hear. Noon arrived without any call back. 1 p.m. arrived without any call back. A short while after 1 p.m. the technician did arrive at my doorstep. I was not pleased - I was on the point of leaving for an appointment that could be (and was) cancelled ... like ditching a friend. He apologized but, the bottom line is that I called the call center before noon asking to be informed if the appointment time was not going to be met, informing that I had an appointment to make, myself, and the call center PROMISED I would be called back IF the noon-end deadline was going to be missed. I GOT NO PHONE CALL. I just got a tech showing up after he took his lunch hour ... about 70 minutes after noon. He apologized, said it was his mistake but the call center did not call back to allow me to cancel on an appointment that "they" (the company" failed to meet the timelines. Apparently there were emergencies (cold weather) but this no-show was on top of two no-shows by Out Today for the same basic, non-emergent furnace care ... (tune up/cleaning). So, yes, my appointment was about routine (for both companies) but I had to arrange to stay home for a 4 hour (it might have been a 3 hour window) with zero delivery on the part of the company and zero communication, to boot, when I gave them the opportunity to NOT totally p*** me off (like let me know they were missing their 4/3 hour window and allow me the chance to reschedule). (Instead I cancelled my obligation). Blue Flame then tried to sell me on a "furnace protection" plan (with service to other modules - the hot water heater, I believe). I tried Blue Flame after "Out Today" ditched me two times in a row for "emergencies" (That was Blue Flame's excuse for being late. It did not address why no-one called me back re: my phone call to question if anyone was going to arrive before 12 noon on that day but ..) My concern/point is that both these firms are selling "furnace and hot water preventative care" packages to customers and these packages probably seem like a bargain but, if you are a customer of one of their contractual packages for a one-year care service, then you are likely better off looking for a furnace service company that is not into cash flow over actual (and timely) service delivery.