Mount Vernon Carpet One

Mount Vernon Carpet One was the flooring contractor that was selected by our builder. I chose a medium grade carpeting for the bedrooms and a medium grade linoleum for the bathrooms and laundry room. Our giant splurge for the house was a rustic engineered oak hardwood for the rest of the house. I loved it in the store, and I loved it more in the house. As time went on, the floor begin to creak and make cracking sounds which sounded like walking on gravel. I called our builder and he came to the house and agreed that the floor was making unusual sounds. He called Larry at Carpet One Mount Vernon and I received a call that day. He scheduled a visit by Aaron who came that week. Aaron performed several tests, going under the house and using magnets to determine the spacing between the nails, etc. He was very courteous and most pleasant to deal with. Larry, the Manager, called me later in the day and explained that this investigative process would take some time, but that they would make good on the flooring, whatever the determination. I thought, oh sure they will. The manufacturer came to the house and did their own investigation. They determined that our wood burning fireplace caused a dry climate in the house and suggested a large humidifier to "swell" the wood back to its original position. We ran the humidifier for a month and there was a very slight difference in the creaking noise. At this point Larry called and said that the floor would be completely replaced at no cost to us. He ordered the floor and sent Mike, an extremely professional and knowledgeable installer. He showed up for work on time every day and did the demo and the new installation, using both nails and glue. He also was very careful about how he laid the pattern down, something the first installers (who no longer work for Carpet One) did not do. The floor is perfect! It is gorgeous and we could not be happier. Larry and his crew at Carpet One ARE number One in our book! I would not hesitate to recommend them for any flooring work. It was disappointing that the first floor did not work out, but to find a company that will back the product they sell is a rarity in today's marketplace. Thank you Larry, Aaron and Mike....you guys rock! Bob and Lydia Van Diest

It was okay. They were a little more expensive but it wasn't bad.

All went really well. There was a minor error when the counter subs mis-measured during fabrication, but that was quickly corrected. Everyone was very friendly and helpful. Excellent design ideas, which improved upon our original ideas. Cabinets are excellent quality. All the work was done on or ahead of schedule. Price wasn't the lowest (or highest )for equivalent cabinets, but well within reason. Given the excellent job they did developing their bid, we have no regrets choosing them.

I did the tear-out , painting, and other prep work. Carpet One helped with making my original proposed design actually practical, managed the design details, sold us the new cabinets and counters, and acted as contractor for getting them installed. They also sold us the new flooring, which I installed. Their bid for the cabinets, counters, and installation work was not the lowest of the several we got, nor was it the highest. It was well within our expected price range. Of the companies we asked to bid, the quality of their pre-award design efforts and ideas was one of the best. It all went very well. Once we placed our order, all of the work was done on or ahead of schedule. They were professional in every respect, everyone there is very friendly, did exactly as we had hoped. No complaints at all. The cabinet installation work was great, the counter work pretty good as well. (counters had a couple of minor fabrication/measurement errors, which the counter subcontractor quickly corrected) All in all, we are very happy with our choice and the results.

I would use them again.

We worked with the same sales person eight years ago when we remodeled our newly purchased home and were please to see that she was still there. Again her services in selling us flooring and counter top materials was first rate. After selecting the materials, she had a date for us when we could expect the materials to arrive. They were right on in their timing.