CPI PLUMBING & HEATING

Told what issue was yet they wanted 278.00 nonrefundable to diagnose the problem. Then they replaced a perfectly good hosebib which cost 40.00 for the price of 525.00+. In addition they will not warrant the work performed. I ask for a invoice breakdown and they refuse. This is a rip off company. Do not hire.

tech came to check on kitchen sink which was not draining, he took some pictures and excused himself went back to his car to make a phone call and to work on a quote. came back telling me the problem was our garbage disposal which has to be replaced according to him, I agreed to have it replaced and they charged me about $1200 for the replacement, service and some bronze level membership. It was outrageous but I let it go thinking I'd finally be able to use our kitchen sink without issues, the tech also told me he did some checking to make sure the drain was not clogged. 2 days after the work we noticed some significant leaking in our wall and underneath the sink and leaking water into a basement room. called CPI and was told it was not an emergency and they could send a tech after 2weeks I demanded to have them send us a tech atleast the same week. same tech came by, same routine, took pictures, stepped out and he told me he will call a supervisor for some recommendations. came back telling me some "possible" issues going on with the drain, and telling me it would cost me another $250 to run diagnostics. clearly, the tech was unsure of what he was doing. I did not let him touch anything else anymore as I have kinda felt like he's gonna charge me more and will not be able to address the real cause of the problem. I had asked another company to take a look at my kitchen sink and they did not even had to run a diagnostic and I did not even had to pay for them to identify what was the problem, they just opened part of our dry wall and check the lines. I only had to pay for the repair, its been a week now and no issues so far. do not hire CPI

The technician was very nice but the pricing was OUTRAGEOUS!! A low grade Kohler faucet ( K-15173-F-CP ) that cost $120 at Home Depot was installed and the invoice price listed ONLY the faucet, no labor or other parts, for $594.48 plus tax. The installation was approved by my 84 year old sister so there was nothing we could dispute. DO NOT HIRE THIS COMPANY!!

Total time spent repairing my faucet was an hour and they replaced 2 cartridges which at most cost 120.00 retail. The total came to 729.84. Which is entirely to much for something like this. I tried calling the main office to discuss this and was told their account manager would call me back bit no one did. Diagnostic- dismantled existing 2 handled tub faucet to get manufactured cartridge replacement option Returned after locating OEM cartridges installed tested and faucet is no longer leaking No warranty on any existing plumbing or plumbing fixtures Water is back on to residence Task # Description Quantity Your Price Your Total A21-0100-0060 Perform plumbing diagnostic 1.00 $274.78 A41-0110-0075 Kohler 2 Handle Kitchen/Lavatory Faucet Repair 1.00 $396.65 Sub-Total $671.43 Tax $58.41 Total Due $729.84

You pay for the yearly rate and they’ll come out at a reduced rate. We had had a flood the first time we used them and they were out in two hours for Mount Vernon. They were definitely prompt and they went out of their way to help get everything cleaned up and they actually referred me to a water remediation folks and I got them out within 15 minutes. So that was good.

Fine. Work well done. Tech fun to work with. Expensive. Rated B because expensive.

This company is not interested in fixing your problem.; They are out to see how much they can sell you.; I called them in to fix a backed up septic line.;I knew the problem was between the toilet and the septic tank.; A distance of about 14 feet.; I told them that.; The septic tank was completely exposed top and inlet and outlet.; They tell you it costs $70.00 to come out, but you don't have to pay that if they do the work (first part of the scam) and that you have to pay when the work is completed.; Well, I am a woman , I am elderly and I am a paraplegic.; All of which makes me an easy target.; When they said you have to pay when the work is completed.; I thought, of course!; I get a bill and I send a check. The first proposal contained four items, one of which was a $1500.00 water heater; what has the water heater to do with a backed up toilet? ; I denied that charge ;But I'm stupid because I approved the other three items for a total of $1300.00.; When I said I would have to make payments on an amount that large, They said No Problem we can get you a years interest free loan.; We work with Wells Fargo Bank.; Second part of scam.; They had me fill in some blanks on a piece of paper I did not see all of, and got to work.; They said there was sewage under the house which was a hazard to there health so they laid down ground cover and capped the 1 1/2 inch waste line $400.00.; They did the other things on the proposal; But It didn't fix the problem.; The second proposal was for $3753.00 plus tax; And I signed it.; After they left I called them and said I could not have the second proposal done and asked for the paper work I had signed.; When I finally got the paperwork.; I was amazed to find I had a credit card with Wells Fargo bank.; I went to their office and they were very nice about removing the $1300.00 charge from the credit card when I said I had other ways to pay the bill.; I immediately canceled the credit card.; I then called another plumbing company and got my problem fixed for $177.00 including tax.; It was a plugged Baffle in the septic tank.; When I called the manager of CPI,; He admitted they made a mistake and we agreed I would pay for the ground cover and pipe capping.; By the way, they;assured me the sewage under the house was not a health;hazard to;the people living in the house.; Everyone was very nice when I caught them up, however when they had completed;the work under the house and realized their mistake they would have cleaned the baffle and I would be Paying off a $5000.00 credit card bill at 29% interest; I say again,; Their focus is on selling you as much as they can at;FOUR times the going rate.; Your problem is Just the medium they work in.

they were on time and did the job they were contracted to do. other then price I thought they were good, until it came time to replace the water filter (they put the new filter system on in april 2015) . then i went and got the info they had left, it was for a different filter system then the one they installed and there was no info on replacement filter other then that they would replace the filter for $120. i called to get info on the type of filter and it took multiple days for them to get me the info, i had to call twice. then i was told the installer thought it was either filter a or b, and they had them instock and if i wanted to do the change myself they had filters available for $49. so i went on amazon and got the filter for under $9. so if you need someone to come out and do a job in a short period of time they are good and responsive, but if you also expect to have the info for you to do the follow on care, that info may be harder to get.

I purchased a new dishwasher to replace the basic model provided in our new home that is brand new and just 10 months old. They came out and quoted me 950.00 to install the new dishwasher. I told him no way! I still had to pay the 75.00 service fee to receive that ridiculous quote. This company is a scam and prays on the old and desperate. They will not quote you over the phone. I am going to be contacting the bbb about this scam. Called my handyman who installed my dishwasher for 99.00. Should have called him in the first place instead of these rip off artists!

This was an outrageous charge for a 3/4 HP disposal so we paid him the service call and told him he was way out of line and will use another plumber.

This was for a 90 year old lady. $800 to unclog a kitchen sink was excessive.

Scheduled a CPI plumbing repairman to come out and re-install a bathroom sink faucet. We purchased a new Kohler brand faucet and attempted to install ourselves but had a leak at the P-trap drain under the sink. We tried to re-install but still had a leak. Frustrated, we called CPI. The repairman/salesman arrived, reviewed with us the scope of the project but would not begin work until we agreed to the CPI price and list of costs. First, you have to join their "club" for $150 a year to get a 15% discount. The repair person's visit call cost $69.50. Without club membership, the drain fix would cost $235 which we felt was outragious. We were looking for a simple repair but ended up with a sales talk and paid for the sales pitch.

I was charge $580 for this. They verified that I was not charged more because it was Christmast Eve. I felt that I had been charged a lot. When I got back to Alaska, my plumber there said that he would have charged $218. My Grandson who is also a plumber, also said that the cost was very high, expecially since I had already purchased the new disposal. I have tried calling them twice to get them to make it right, but they are unwilling to refund some of the cost.

We've used them before and we were very satisfied but they were very expensive. I'm going to cancel our contract with them today. We've had them out 3 times for the same problem and they keep trying to accuse us of the problem and we don't know anything about plumbing and what they more or less said is that they're not coming back again unless we agree to have the whole plumbing system replaced.

I want to start by stating that I am a 67 year old senior, living only on my social security. So money is a concern when calling for repairs. If a contractor has a minimum fee to come out to my home, it is something that will keep me from refusing service. Having a new contractor come out and paying another minimum fee is something I want to avoid. I had a rubber flapper in a toilet tank that needed to be replaced because it was old and disintegrating. Water in the tank would leak out and then the tank would refill, again. I called CPI and was given information regarding the minimum price of about 65.00 to come to my home. The technician arrived. He was courteous. I showed him the problem and he checked it out. He then wrote up a Proposal which included a number of options to correct the problem. These varied in cost and included replacing the old toilet with a new toilet and removing the old. He had a couple different toilets in the truck, just in case I wanted to go that route. (Reminder- I just wanted a flapper replaced) It appeared and was stated each type of work was listed in a CPI Cost book as individual Tasks. So to replace a flapper I would need a Minor toilet tank rebuild. for $316.89 The next Task would be a Major Toilet tank rebuild at $446.82 The other 2 Tasks on the Proposal list were replacing the toilet with one of the 2 toilets he had brought with him for $851.39 and $732.61. (reminder-I just wanted a flapper replaced) The technician was very personable and we discussed at length each option with the emphasis on replacing the toilet. There was little or no discussion on "This is all that needs to be done and it will keep the cost down." There was emphasis on the fact the if I was to purchase a Kelly's Club membership for $149.50 I would get 15% off the work, extended warranties, annual safety inspections and priority service. All for what I thought would be a flapper replacement. The options were narrowed down to the Major or Minor toilet tank rebuild. I told the technician that during the remodel of my other bathroom a plumber had already replaced the supply tube in this toilet tank so it was brand new. After this the conversation becomes a jumble of "this in favor of that". I ultimately initialed off on the Major tank rebuild because I concluded from our discussion that doing it now saved me from doing it later. To be clear. I initialed the Task to be done. I signed the work order stating that the work was done to my satisfaction. This was the first thing I was asked when I called to complain about the price later. And to ask why a brand new supply tube needed to be replaced. This initiated another long discussion about why CPI's price for my repair was so much. Because they have trucks, and those trucks need to be kept supplied with everything that might be needed at a job. Inserted periodically with You initialed the Proposal and signed it was to your satisfaction. The discussion ended with, If you had purchased the Club Membership of $149.00 it would have been much less. But he did agree to send me the Senior Discount that wasn't offered. Of about $25.00. I used to work in finance so I did some calculations based on the statement of how much cheaper this job would have been if I had purchased their membership. Task to do Major tank rebuild $446.82 - less later refunded senior discount $20.00 (plus sales tax) Task less 15% membership discount $379.70 (?senior discount) (plus sales tax) Plus member ship fee 149.50 Total w/membership fee $529.20 With the membership fee it actually would have cost me $82.38 more. Personal Comment: My belief, though perhaps wrong, was that skilled technicians help you make the best and least costly decision that will satisfactorily take care of a problem. Not try to sell you a toilet when you want a flapper repaired. I have never had a plumber do this before.

They were timely, they did follow up, they called and sent post cards and were so unremandingless to give discounts.

CPI Plumbing and Heating are always available. I never have to wait more than probably two hours for someone to come out. They're very responsive. They are rather spendy. I would use them again if I had another emergency like that, because they came out so fast.

The job was done very efficiently. Because of the warranty program, they returned 4 months later to address a continuing issue with the kitchen sink at no charge to me.

Have used them before. They cleaned out a plug of hair and lots of rust in 1960 2" galvanized bathroom sink sink and cleaned the same in a 2 1/2" main line from garage to main line. Drains run like new.

they called me prior to the repair and said what we had said, that the drain was leaking under the house from the tub..(we told them that from what a home inspection had reviled. He wanted $598 to fix the drain. I asked him why and he said he was going to replace all the pipes from old brass to pvc and they don't like to do just "temp" fixes... I told him I wasn't asking for a "quick fix" but when he'd been there the year before he had already replaced part of what he was saying he was going to re- replace..... I told him no thanks, I could by a whole tub and drain for $600 installed. I received a bill for $76 for his assessment. I then called another plumber that came and fixed the drain, replacing all the same pipes to pvc and the total bill was $168 . CPI was trying to take advantage of me in a big way. I should have disputed the bill now that I know for sure they were dishonest. I feel their integrity is down the drain. I will never call them again.

Our tank was 7.5 years old. We foolishly believed that their prices were reasonable and competitive. We agreed to a tank replacement and the Kelly Club Membership for a grand total of $1700.10. We were offered no discounts or coupons. The installer was pleasant, professional, and clearly was well trained and expert at this installation. He completed the job in approximately 2 hours. All evening and the next morning, the incredible cost nagged at me. So, after the fact I did some research. The tank CPI installed retails for $620. So, parts were $620 and the rest of the $1600 was labor? Really? I left a message on Sunday with the CPI answering service for the office manager to call me. I checked their website and found no pricing at all... No hourly rate, no base cost for equipment installed (like a water heater), not even a reference to their basic dispatch fee. But I did find a reference to discounts for seniors AND veterans. And, a reference to a $25 coupon. I also called 3 other local companies. And their quoted charge for installation of the same water heater ( or in one case a better one) ranged from $900 - $1200, plus tax. This is a significant difference from what we paid. I called the CPI office and asked to speak to the manager. His name is Brad Tully. I made an appointment to come talk with him. I drove to CPI for my appointment with Brad. I explained to him that I freely acknowledge that we agreed to the tank installation and the price. But, I told him, our assumption was that their prices were competitive and fair. But, I had done some research and found that was not true. I told him the cost of the tank. I asked him if that was the price they paid. He claimed no... Their cost was more like $700. I told him the 3 price quotes I had received from other plumbing companies and asked him why their prices were so much higher. He said their price included overhead expense. ( WOW! $1000 profit per service call is a lot of overhead!). I commented that surely the other companies had overhead expense too. I asked why we had not been offered a senior or veteran discount. He basically said the installers had found people did not like to be asked if they were seniors, so they don't ask. And, he said, they only offer one discount not both. So with no real satisfactory answers as to why their prices were so incredibly high, Brad offered me a veteran's 5% discount and I received a whopping $70.01 reduction on our charge. We have always tried to treat people fairly. Each day we hope that others reciprocate. It is terribly disappointing when you are in an emergency situation, and you end up feeling like you have been the victim of price gouging.

Pleased with professionalism, proficiency, and overall performance. Especially appreciated the high percentage of Veterans employed and have specifically requested Steve H. for our five visits so far.

I called early Saturday morning and they were here by 11:00 am and started work. It went very well.

I have used them before and would again. Price is probably not the lowest, but prompt, polite, professional and work is warrantied. They seemed trustworthy and I was comfortable leaving them alone in my house while the work was done.

It was a Saturday and our hot water heater sprung a leak. CPI responded quickly, but they did not sell me what I needed. Instead, they installed a solution that will cost more in the long run to maintain. I am mad at myself for not realizing this until after the fact, but it was late on a Saturday, we were worried about having hot water the next day, and we had an important event to attend that evening. Their response was not professional!