COMCAST CABLE

Description of Work: Cheaper internet

Description of Work: We've had Comcast here four times in the last 16 months.

Description of Work: We use Comcast for internet service.

Description of Work: Comcast is so bad i will never be able to explain in the space provided and after hours of searching, I cannot find a valuable site for real discussion. Comcast demanded that I upgrade to their latest modem which included a wireless router I would not receive benefit from their upgrade unless I installed this new device. This was communicated to me via email, mail and every time is called Comcast for support. After some amount of research i learned their new router contained a feature i did not want to support; a "guest wireless" which was an unsecured access point; a marketing stunt advertising Comcast’s "hotspots" all over the country. The problem was, it uses paying customer’s access to advertise Comcast without any consideration to the people paying the bill...the Comcast customer. There is a very extensive advertising campaign supporting my claim, using a Hollywood star and his dog looking or a hotspot in the middle of nowhere. Comcast claims there is not impact to the paying customer's speed. Let me tell you about my experience. My download speeds have been as low as .033 Mbps on my wireless after installing the new modem. At this speed, even the "Internet Speed Test" websites "timeout". I also have proof that Comcast has altered my configuration to continue to allow that open “guest” wireless even after I have manually and verbally disabled the feature. I have been dealing with Comcast for over 30 days now (12/29/14) over this new modem issue. First; all I asked for was the documentation to configuration the new modem. Their response was to force every attempt I made to connect to internet was to redirected me to their "new account" page, even though I've been a customer for over 14 years, going all the way back to the ATT days when it was ATTBI (but I digress). I spent many hours trying to resolve the issue with the “redirect” problem. After two weeks and demanding they credit me for the loose of service and time spend troubleshooting their issue, my account was not credited. This was after several assurances I would receive that credit. My last attempt to resolve the issue did not result in an improvement. I have just spent 1:36 minutes on the phone (my cell phone minutes because they always tell you that you may be disconnected if you use a Comcast land line when they reboot your router). After explaining the problem to two different Support Reps and finally being transferred to their Onsite Service Technical line, I was told I did not qualify for “onsite” support. The last technician I talked with said my “power” indicator was in the “Red”. After I move the power cord from a power stripe/surge protector to directly plugged to the wall outlet, the “Red” power indicator didn’t change. I sat on “hold” for over 20 minutes and when a Service Representative finally returned, I was told I did not qualify for an “onsite” service call. I “re-explained” the situation and I suddenly began “eligible” for a “service call” but no one could be at my house for 5 days. When I demanded a “Service Technician” make a visit the next day, she kept restating that if would be 5 days. I stated that if no one was here tomorrow, I would install the old modem (which worked fine), there was no concession even when I stated that she was giving me approval to install my old modem. This is where I hung up…I’d had enough. In case anyone doubts my story, it is all recorded. I notified the first Comcast representative that I was recording our conversations and he assured me, he was also recording. Depending on further legal actions, I will make this recording available

Description of Work: They have changed my program several times. Talked me into equipment turning HD into SD 740P. Very unhappy with them. Because of lack of alternatives, will keep internet. TV is going. Originally signed up for $29 50MPS for 3 months then 9 more months same price $29 25 MBPS. However, then I was asked on phone if I would like to try TV for add'l $10. When not HD, told only another $10 HD and more channels. Still not broadcasting HD. Was then told could not have internet alone. Told must pay for TV box even if don't want. After 6 months it became $69 + HD box. (which is sd).

Description of Work: I had comcast high speed internet service.

Description of Work: Provides cable internet service to my home

Description of Work: Provides cable TV service

Description of Work: Hired for internet only. Right after installation inquired for TV. Baited and switched for entire month. Always said HD only, do not want SD. However, continually changed to wrong service or price. Worst company ever.

Description of Work: As usual, Comcast draws in new customers with fair prices ($50 for internet) and over time raises prices, adds random costs to the bill, and all of the sudden I am paying $80 a month for internet service ONLY.

Description of Work: I use Comcast Cable for land line phone, internet and TV with no premium channels.

Description of Work: I use Comcast Cable for my high speed internet, my cable TV and phone. One of the cable boxes wasn't working and they came to fix it.

Description of Work: I am currently using Comcast Cable for the telephone, television and internet services.