Mike's Plumbing

I called Mike's Plumbing on a Monday morning. I had a clogged drain that we had attempted to snake on our own without any success. When I spoke with Mike, he told me that he thought that he could come out on Wednesday afternoon to do the work. It was a couple of days away, but I said that would be fine. When I tried to pin him down on an approximate time, he snapped that he would get to me when he could. On Wednesday afternoon, I hadn't heard from him by 3:00 so I called to check the status. He was rude and grumpy and told me he would get to it when he had the time to get to it but it wouldn't be that day. He did call back after 5:00 to let me know that he would be at the house "some time Friday". I was out of town on Friday so I arranged for a family member to be at the house when Mike called. Well, we waited and waited and waited. He never called, never showed up. I was pretty sure that I would not hear from him by 4:00 on Friday. As of Tuesday the following week, I have still not heard anything from Mike. His customer service is some of the worst I have experienced. He was rude to the point of abusive and says he will do work but never delivers on his promises. Do not call this plumber! I gave up on Mike's Plumbing and called O'Neill the Plumber who was at the house within a few hours. They were friendly, professional and punctual. It turns out that my plumbing issues are more extreme that I expected. The work will be finished in a few days. Mike's rudeness cost him a $1500 plumbing job.