The Fireplace Guy Hearth & Home, LLC

Not spending too much time on this John was supposed to try fix my 81yr old uncles pellet stove gave us a used one for 600$ for temp, but couldn't use it cus it smoked got some one else to fix smoke pellet stove ran less than 48hrs then started making crazy noise and won't ignite pellets, I keep calling never get a response from John and his mom just "doesn't know" am really unhappy

Very pro - reasonable service fee

John did a great job removing the old prefab fireplace and brick surround and installing a new gas fireplace. Very professional work!

Loved the immediate scheduling; the tech was very knowledgeable and explained the issues. had an innovative solution for us to add remote. All in all - did an excellent job and will be my fireplace contractor in the years to come.

Great

Have only talked on the phone. They are busy until January. But they were helpful and prompt

Good to work with. Very knowledgable .

Seamless, fast and effective

John is extremely knowledgeable, thorough, friendly, & reasonable. Plus, his scheduler Peggy is an absolute delight! We will be clients for life!

After the initial call it took about a month and a half to set up appointment for quote, he came and gave me a quote, i have a signed copy, after another month, he showed up with another person and start to evaluate the job and said he needed more material, he left and never came back again.

very professional and knowledgable, he will be coming back to service my pellet stove and give me recommendation on my nest step.

Had concerns with how our fireplace was working. Brought them out to do a basic inspection. The Fireplace Guy looked everything over and even spent some time explaining some of the features of our unit.

Very professional and helpful in advising us in the right direction. We ended up installing 2 gas fireplaces in our homes with this company. Only issue was their schedule is very booked and had a longer wait time.

Very professional, knowledgable and reasonable.

Friendly, on time, completed the work in a timely manner, nice people.

Very professional and used COVID PPE While in the house. I very much appreciated his effort to make us comfortable.

Really nice, thorough, knowledgeable, and professional! Definitely recommend and will use in the future!

John came to fix our freestanding stove and did an excellent job to get it up and running. We are a builder and will hire The Fireplace Guy in the future on all of our projects. Excellent service!

The appointment was timely. The man who addressed the issues with my fireplace was not the best at customer service but what ever he did, worked. I would use them again, just do your homework first.

The owner and installer nice guy. There were some hiccups along the way with supplies yet overall install looked and worked perfect. I would have given five stars yet three months into burning had a small scare that I called and texted photo and video to his secretary and mom to have him come out. For whatever reason after a missed appointment no hear back.

Finally! Someone who knows about fireplaces!!! Highly recommend The Fireplace Guy!

Good knowledge good experience

John installed a new pipe for my wood stove. After 5 uses it smoked out my garaged.Called the office and talked to Peggy every day for a week to get a call back from John and he would not return my call to fix the issue!! TAKE THE MONEY AND RUN!!!

Showed up on time, did a good job at a fair price, and backs up his work. I am totally happy with this and would recommend him.