The Fireplace Guy Hearth +Home LLC

The Fireplace Guy arrived on schedule and was able to fix the problem, clean the fireplace, and even painted a corner of the metal front where the finish had worn. And pricing was reasonable. Highly recommend!

I am sorry to write this review. I wanted to give a small business an opportunity. His mom handles his calls and is very nice. However, the install wasn't exactly smooth. I got the impression he wasn't happy with me when I insisted that the gas fireplace needed to be properly wired so that is wasn't plugged in like a lamp in my living room, which is what we had agreed to and part of the quote. Before leaving to run an errand I asked if everything was going okay, he said yes. When I came back he had put the insert in and the cord came out the front of the fireplace and plugged into the wall. To his credit he did go back and pull the electrical through the wall so it didn't show; although I did have to tell him I was not happy with the way he had installed it. However, after the install, although the fireplace is lovely, I started smelling gas outside the house by the meter. In contacting him I felt like I was putting him out and he questioned whether I actually smelled gas. He did come back, found there was a leak, apologized and fixed it. Unfortunately, I was still smelling gas, I even ordered a meter from Amazon to confirm what I was smelling. I emailed him. He said to call to schedule an appointment. I called, spoke with his mom and she said she thought he could stop by since the meter is outside. Didn't hear back but assumed he came and fixed it. The rain stopped and I was outside, smelled gas and called again. His mom said she wasn't sure if he came out and would talk with him and get him to come by and I asked her to please follow-up with me. No call back. I called three days in a row and left messages. Today I received a message from her stating she is out of town, doesn't know if he came out and that John is gone until Nov 9th but could try to schedule him after that. Nice people but I wouldn't use him again and wouldn't recommend anyone else to do so. At this point I feel that the two year warranty that he provides is basically useless to me. When I say I am sorry to write this review I mean that I had hoped that he would make things right but it is clear that he is no longer interested in my business and if something goes wrong with my fireplace I will have to pay someone else to fix it.