North Creek Roofing Inc

I reached out to the team at North Creek Roofing to fix a leak I had around a sky light and some other little issues on the roof. The team at North Creek Roofing was able to just fix the issue where as everyone else that came out wanted to completely replace the whole thing. North Creek Roofing is a very honest company and I would use them again in the future.

Our experience with North Creek Roofing was, overall, very positive. Josh, the estimator, was available by phone and email to answer all our questions during the selection phase of our project. We always felt he was there to help with anything we needed. He was very thorough with his explanation of the process of the work they would do. We wanted some extra things that they had not done before. The first was to have the ice and water shield, which is usually only about foot or so wide, extended further back up the roof- about 30 ? 36 inches, not usual for this area but they had done this before. The second was cellulose insulation. They were more familiar with blown-in fiberglass insulation, while we were looking for a ?greener? product and read out about this type of cellulose. The third was the replacement of our leaf filter gutter guards with a different type they had not used before. After we gave them the information we had, and they researched it themselves, they agreed they would do it. All of our communications with Josh and subsequently with John, the production manager, were very clear. We were very impressed that Dan, the company?s owner, wrote a letter thanking us for choosing them and reiterating the installation process, who to contact, and the procedures they would take to ensure the job would go efficiently. We liked that fact that each person we talked to was very friendly and made sure we were aware of each part of the process they would take. They were very efficient. The roof materials were delivered a day ahead of time, so that when the crew arrived they could begin right away. The roofing guys worked very quickly, taking off the old roof and adding the new one. There were some pieces of plywood sub-roofing that needed replacing, and we also wanted a couple of other pieces replaced. They were very good about explaining everything, and made sure we understood what the costs would be for the extra plywood. We thought the prices were reasonable, and agreed to have them replaced. After the roofers took off a good bit of the old roof, a couple of guys set up the blower/mixer machine for the insulation. Sometimes, though, things can go wrong. Periodically, I would go out to see the progress of the roofers. At one point I looked up and noticed that the ice shield seemed narrower than I expected, so I asked the installer whether this was the extra shield we asked for. It?s a good thing I asked; since the shield the installer was using was not the width we?d ordered. As it turns out, the notation in their job order for the ice shield was accidentally overlooked. The supervisor was very apologetic and assured us they would correct it, which they did, even though it meant they had to remove several rows of shingles and buy more to replace them. They, and we, were happy I noticed it in time. A second little mistake happened with the insulation. They used a ruler that was normally used for adding additional fiberglass insulation, not realizing that cellulose insulation would require a different depth of cover over our existing insulation. Unfortunately, they did not realize the problem until they used up all the required amount of insulation, but still had not covered the entire attic. Once they found out what had happened, they immediately began to correct it by redistributing the cellulose around the attic to the correct depth. We would never have known about this if they had not told us. It?s quite likely that some other company with less integrity would have said nothing and not bothered to correct it. Or, they could have just as easily corrected it and not bothered to mention to us. I liked the fact that they will admit that sometimes things go wrong, but will make every attempt to make it right. The third mistake was with the new leaf guard covers we wanted for the gutters. During the estimating phase of this project, the company was very willing to investigate the type and brand of leaf guard system we wanted. We did give them the company?s name and web site, and they got in contact with the company to query the system. Once they did that, they agreed that it looked like a good system and were willing to order it and install it. This system is actually designed to be installable by a homeowner, so it is very simple, really, to install. Or, so we thought. The first part of the roof that was redone was on the back of the house, so one of the roofers started installing the new leaf guard. I saw too late that several sections of the cover had been installed backwards. Of course, once realized, they sought to correct it, but the roofer?s solution to correction was also a problem. It just didn?t fit right. And later, by a day or so, I noticed that things about the leaf guard just didn?t look right. When one of the supervisors came out to see the work, we were talking about a piece of gutter he was adding over a part of lower roof, and I mentioned the leaf guard. He saw that the roofers had bent the rim of the guard in a way that caused water to overshoot the cover and drip off the front of the gutter. He was able to fix part of it. I thought that maybe that was the end of it, and everything else with the gutters was fine. With later inspection, myself, I found that there were other problems with the fit of it. The surface in places was bent and was not level, causing potential problems for proper drainage. I was definitely not happy with how it looked. I called the company back and explained what I had seen and thought about the installation of the guard, and after they considered it, they called me back and said they were going to replace the entire thing. They explained they would bring a gutter installer they work with to examine it, and do whatever was necessary to make it right. A couple days later, the installer was out and they went about taking off the guard, reinforcing the gutters to make sure they were OK, then installing the guards in the correct manner. We were very pleased with the result. All of this just confirms for us that in spite of some problems, this company has the integrity to want to make things right. We are very pleased with the roof, the insulation, and the leaf guard. Even though sometimes things will happen unexpectedly, this company will try to do what?s right. We don?t have any reservations about recommending this company to others, or using them in future, if needed.

RUBBER ROOF? BEWARE: a different company was selling rubber roofing and refused to price composite. However, when I did research on various roofing materials to choose from a manufacturers site clearly stated that rubber roofing should not be used in rainy or highly humid areas.

I had holes in the roof all these years and they put on the plates that were to be originally supposed to be on there. They basically charged the cost of each one which was $150 and the labor. They were reasonable and they came out promptly. It didn’t take a long to do the job at all. I was very happy with them and would refer them to anybody. They were very responsive and I don’t have anything negative to tell about them. I would rate them high overall.

From my first call to Sue to set up an estimate appointment to the end of the job everyone at North Creek roofing was professional competent and polite. They were willing to accommodate our request not to have a dumpster in our driveway. Because our job was during the rainy months our start date was tentative based on weather conditions. The PM John kept in touch with us to let us know what was going on and when they would be able to start. The property was cleaned every night before they left for the day. The inspector from the city had nothing but praise for North Creek and their work. The job went smoothly with no surprises, and the estimate was spot on.

Extremely responsive, arrived within 1 hour after first call to report leak, the afternoon before Thanksgiving. Made temporary repair to stop leak without charge and then returned just after Thanksgiving weekend for replacement. I am very satisfied.

I had so little expectations that I'd be able to get someone to come that day. I had guests planned for Thanksgiving dinner the next day and the forecast called for several days of of heavy rain. What a blessing that I picked them from your list!

Even though this was a small job, Chris worked with our schedule. He did a great job. There were some heavy rains later that night and there were no leaks. If we need any roofing work done in the future, North Creek Roofing will get the call!

He was positive and helpful from start to finish.

After getting an estimate, we set a date for the work to be done. The company moved the date because of work/weather. They did arrive on the scheduled date and finished in one day (a big crew came). They cleaned up all debris & left the place looking great.

North Creek gave an estimate after a review to repair a leak around the exhaust in the kitchen. They were able to fix the area and install roofing that I had on hand.

The work turned out well. We had a couple concerns when the roof was done, because we weren’t there when it was finished. We brought that to their attention and they came out right away and fixed the issues. Their pricing was very competitive compared to the several bids I received.

The work turned out great and it was a great experience. He found the leak in the roof and was to fix it up and repair some other damages as well. The work looks perfect. They were wonderful and very professional.

Throughout the entire process they were very professional. It took longer to get the estimate than to completely re-roof our house. They came when they said they would and completed the job when they said they would. I am very happy with the quality of work that they did. They even went around the house and driveway with a big magnet on wheels to pick up any nails and staples that had fallen off the room while they were removing the old roofing material. Their people including the actual workers were always polite. ReI could not be happier with the job this company did.

Their price was very fair. They gave me a list of references that I called and heard nothing but positive feedback. I also went out to see their work at other homes, and saw good work. They were very prompt and thorough in their presentation. They did excellent work and cleaned up after themselves. I would highly recommend them to anyone. They were great people to do business with and very friendly. If there were any problems, which we didn’t have, they were very available and open for further contact.

North Creek Roofing refused to do roof inspection on the basis that there MIGHT be raccoon babies in my attic (which would have been placed there by mama raccoon after tearing roof shingles off). I wanted them to confirm either that my roof was in good shape or that there was roof damage and, if so, what it would take to repair the roof. I did NOT request that they remove any animals. After their refusal to even inspect my roof, I have no respect for their company. I will not recommend them to anyone.

We got them on Angie's List. We paid him $200 per sky light. Several months later in January we had someone come to check for another problem and incidentally found out we had a massive mold problem in our attic. It turned out the mold problem was from the leak, he didn't really stop it when he replaced the sky light. He only stopped the leak from coming into our kitchen where we could see it, but the leak was still there and going into our attic. It caused us to have $7000 in mold remediation done. Our insurance covered the bulk of it, but we still had to pay a couple thousand dollars. I called them and he did end up coming out after being resistant at first. He said yes he should have replaced the flashing but that's an extra charge and I was trying to do it as inexpensively as I could for you. I thought that would have fixed it, he said. I told him he should have told me this before I had a mold problem. I wanted him to fix the work without charging, but he wanted the full price. I was upset by that and he finally decided to do it, he charged me materials but not labor so it was $175. It did get fixed. I know my insurance did go after him and try to get him to pay for the mold but he wouldn't admit to anything. He was very unprofessional when I first told him about the problem, but he should get some credit for being some what reasonable but I would never recommend him to anyone. He said he should always just replace the flashing, but I think he should thoroughly check out the problem before he makes assumptions.

I had two leaks in a roof that was only four years old. I called north Creek Roofing based on their excellent reviews on Angie's List. Chris called two days later and we set up a time a few days later for him to come out, look the roof over and give me an estimate. Chris pointed out that both leaks were most likely caused by debris that had collected in the middle of one valley and at the end of a "dead valley" where it ended at a dormer. He said the latter condition could improved with a PVC layer under the valley and up the side of the dormer wall under the board and batten siding. Chris gave me a verbal estimate and I received a proposal via email the next day. Six days later Chris called and said they could perform the work that day if it was convenient. He came with two roofers and he showed them the area and explained the work to be done. He left to check out another job and then returned about the time the work was complete. Chris went up and checked the work to make sure it had been done to his satisfaction. The roofers had also cleaned the other valley of debris and the gutter below which had filled with sand and leaves, and also repaired a piece of ridge that was torn. I feel I got honest service at a fair price. They did only work that needed to be done and did a little more besides. I highly recommend North Creek Roofing and will cal them if I ever have roofing issues in the future.

Due to uncooperative weather, this stretched over 5 days but the worker were courteous, non - intensive and did so beautiful work. Chris, our supervisor contact was attentive to responding to calls right away, would highly recommend.

Called about a small roof leak in my garage. They were responsive and came out to give an estimate. The representative who came up identified the problem quickly and noted it was a very minor issue. Stated I could do the work (and even offered to provide the materials for me). Due to the angle of the roof, I asked that his team do it. He felt bad that he had to charge a set amount but the piece of mind of having a professional do it (and the work is guaranteed) far outweighed the cost. The workers showed up a few days later, completed the work very quickly. The representative again apologized for having to charge a set, minimum amount. The work looks good. I would definitely recommend North Star Roofing to others in the future.

Very prompt and responsive on the phone for initial quote and scheduling of work. Completed all the requested work beyond my expectations Fixed a small leak on a vent stack flashing Cleaned all the moos off of my Roof Cleaned all the gutters Roof and house look great! I'm ready for our fall storms - no more leak and clean gutters. Great hardworking crew got the job done, cleaned everything up I will be calling these guys again if I need any other roofing work done!

North Creek Roofing, Chris called schedule the initial appointment to understand what was going on. Chris arrived on time, introduced himself and presented his business card. I showed him the problem inside the house and he went outside and went on the roof to investigate. He discovered the roof vent looked suspect (which was also noticeable from looking in the attic) I was provided a written estimate the next day, very reasonable compared to other estimates. Once I agreed and returned to North Creek roofing, I was on the schedule the following day. Chris and his crew arrived ontime, performed the work and it appeared that Chis followed up with a Quality Check. During the repair the discovered the roof ridge in the same area seemed suspect, they fixed that also. I will have to wait for the rain to verify the roof is totally fixed, and I believe it is. Upon completition, Chris reviewed all they did with me. And as they left, they said have a nice weekend!

The man from North Creek came out in less than a week, which was OK because there wasn't much water and the leak only happened when it rained a lot, which at that time of year wasn't very often. He figured out that the problem was a fault vent tube, for which we needed a plumber, not a roofer. And he didn't even charge us. He seemed knowledgeable and honest and I'd be happy to call him again. My only issue was that it was difficult to get to talk to a person, rather than leave a message, when I first called. After they got back to me the first time, I didn't have any further problems reaching them. Also, they need to update their GPS, which wasn't able to find our house.

They were very friendly on the phone and were able to come out and give an estimate within a short amount of time. The gentleman that showed up to give the estimate did not have a ladder or flashlight, we had to borrow him ours, it seems like a roofer should have a ladder. The price was one of the highest quotes, so we did not go with them.

When I discovered water leaking from my roof, North Creek was able to come out right away. They did a couple stop gap repairs at no charge and measured the roof for an estimate. (I would need a tear down and new roof, which I knew when I bought the house but hadn't dealt with it yet.) Their bid was very competitive and owner Dan McNeely was very patient and helpful in explaining the estimate. Ultimately, I went another company that was equal in reputation and price but was able to schedule to the job sooner. While I can't vouch for North Creek's work, I'd definitely recommend having them on your short list of companies to bid your new roof.