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46 years of trusted experience
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Reviews
3.616 Reviews
Showing 1-16 of 16 reviews
Balthasar W.
05/2020
home security systems
 + -1 moreWe do NOT recommend using Island Security. While their price was competitive, they told us before installation that we can cancel anytime, only to inform you later that we can't. They also threaten us to inform our insurance company if we wanted to cancel their service as an intimidation tactic to keep you as a customer.
Description of Work: Fire Monitoring System
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$1,000
Response from ISLAND SECURITY SYSTEMS INC
Donald G.
11/2016
home security systems
 + -1 moreexcellent. did everything I requested & good result
Description of Work: alarm installation & maintenance
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Yes, I recommend this pro
Donald G.
11/2016
home security systems
 + -1 moreI've been very pleased with everything that has been done.
Description of Work: alarm installation and periodic maintenance
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Yes, I recommend this pro
Dennis C.
09/2015
home security systems
 + -1 moreI was a loyal customer of Island security for 12 years and now cannot believe that I stayed with them for so long. For over 6 months I have been trying to cancel my service since I no longer use it. I now have a cheaper and much more modern service. I have tried to cancel through email, phone, and mail several times, only to be assured that all would be taken care of. Instead, my credit card keeps getting charged and when I call, I am told that the owner will have to review my contract to see if "I am allowed" to terminate it. After over a decade of paying them, this shouldn't even be a question. I am still fighting this (it started in Feb.) and it is still not resolved and my annual payment has not been refunded... Do yourself a big favor and use anybody besides Island Security...
Description of Work: Security system installation and monitoring.
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Response from ISLAND SECURITY SYSTEMS INC
verlin C.
02/2015
home security systems
 + -1 moreunknown
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Yes, I recommend this pro
$890
JENNIFER S.
01/2014
home security systems
 + -1 moreOverall monitoring was responsive. However customer service was rude and difficult to deal with. We made the decision to switch to a more modern service.
Description of Work: Alarm monitor
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$500
Kristena C.
08/2013
home security systems
 + -1 moreThe company was quick to respond to our call. We found them thru an internet search. The owner, Seth handled our call and we got the answers we needed and scheduled a technician from the company to come look at our house, and then Seth could give us a price. The Island Security representative came as scheduled and on time. We spend about a half hour and we knew exactly what we needed. There was no selling in this visit just an experienced technician who helped us decide on the system. The next day Seth called and e-mailed us a price. It wasn't the lowest, it actually was the second highest of four. After weighing all the facts. The other companies sent a sales person who tried to sell us a bunch of stuff we didn't need. We got a verbal price but no written one. Changing costs. We chose Island Security. The installer was on time, clean, and very polite. He spent the day installing our system and treating our home like it was special. No mess, scratches. When he was done we spent about forty minutes learning how to use our new system. At first we were worried it would be to technical. We wanted to watch it on our Iphone or from the internet anywhere we were. We also wanted to be able to arm and disarm our alarm system from our phone. It turned out to be worry for nothing. The technician from island Security explained it very well and so we understood it the first time. (By the way we read some of these other reviews and cannot believe them). Island has now done our business location as well. We highly recommend Island Security.
Description of Work: Island Security installed a security system and camera system in our house.
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Yes, I recommend this pro
$3,150
Ariel N.
05/2013
home security systems
 + -1 moreInitially we were impressed with the responsiveness of the company. The owner was nice and they came out right away to give us a bid. Their prices (both system install and monthly monitoring) were also very competitive. After the initial install, however, it was nearly impossible to get a hold of anyone. In the beginning, I was told to email them in the event we wanted to add an additional person to our emergency contact list. When we did this, however, we never received any confirmations or communication back. Did they get our email? Was our additional person added? We never knew. But the biggest trouble came when we tried to notify them that we were moving. Our intent was to cancel service at our home so the new owners would be able to start service in their name (we had one year left on our contract but it had already been paid). We also wanted to install a new system and begin monitoring at our new home once we moved. I must have left over 7 messages, during normal business hours and never received a return call. And all of the calls I made just went to their answering service - who admitted to me after call #3 they were getting a lot of calls from customers during the day and weren't sure why Island Security wasn't answering their phone. Then I tried to email them. I even did a return receipt on the email. Two days later I received an automated message from Outlook that my email had been deleted without being read. After all of this, we decided that it would be better to contact another company for the install at our new home. So, I sent them a certified cancellation letter with return receipt to their PO Box address (as per the contract for cancellations). They never picked up the letter and according to the post office where the PO Box is located, they refuse to. I can only assume that they saw the word "cancellation" in my messages and decided they didn't want to deal with me. Ironically, they would have made much more money from us on the new home if they had just returned my call. My recommendation: use another company!!
Description of Work: Installation of new security system and monthly monitoring contract.
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$1,500
Response from ISLAND SECURITY SYSTEMS INC
Michael B.
04/2013
home security systems
 + -1 moreWe made the right choice by using Island Security! We had an alarm system and video cameras installed. The job from start to finish was done great. It only took a few days from the time I called to have them come out and look at our home until we had finished Alarm and Video systems installed in our home. The installation went great, and the installer was very professional and took great care in hiding all of the wires. My house was cleaner when the technician left, did not even know they had been there. They even came back a second time to instruct us again on using the systems and gave us extra signs and stickers , at no charge. Would recommend this company to all my family and friends.
Description of Work: We had a Burglar Alarm System and Video Surveillance System Installed in our home
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Yes, I recommend this pro
$4,000
Seth L.
03/2013
home security systems
 + -1 moreIt went great, as expected. The office manager called to confirm the appointment, and we were also called by the installation technician when he was on his way to our house. He arrived on time, and went over everything with us and answered our questions before beginning the work. Everything went smoothly and the house was finished on time and left in exactly the condition it was in when he got there. Another great experience with Island! As a side note, I felt I had to mention that a few years back we had recommended to a neighbor that they use Island Security because we have always had such a positive experience with the company. When we told them about the upgrade we had completed at the end of last month, they told us that they had "issues" with them and had posted a review here on Angie's List. I was so curious that I came to read it, and was appalled and felt that I needed to rectify a couple of the points that they made on their review. We have NEVER had anything but quick response time from Island Security, and in fact they pointed out that they had been waiting years for stickers? We requested stickers and signs at least twice that I can remember over the past ten years or so, and they always arrived free of charge and within a reasonable amount of time. Island Security has always been extremely responsive to our needs and concerns and we feel like they have always followed the necessary steps to make sure we feel safe and protected in all aspects. Honestly, we feel bad for having referred them to Island Security, they always have something to complain about and nothing is ever good enough for them. We have had these kind of issues in the past, and just wanted to clarify that Island Security has been taking care of our home and now our kids' homes for over twenty years and we will never switch companies.
Description of Work: We had a security system installed by Island Security in our home about twenty years ago, and decided that even though the alarm was still working, we wanted to upgrade our system and add cameras to keep up with the times. When we called Island Security, they were prompt in their response and had a technician come out the following day to talk us through our options and how we wanted to proceed with the upgrade. We ended up replacing our panel and keypads, and they saved us a lot of money by telling us that we didn't actually need to replace our contacts or anything, and we appreciated that! We also added a camera system to the house, and now we feel safer than ever.
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Yes, I recommend this pro
$1,025
Tina T.
07/2012
home security systems
 + -1 moreThe service technician called with plenty of advance notice to let us know that he was on his way, and he did an excellent job. His work was done well and he didn't leave any messes in the house. He took lots of time to answer our questions and make sure we understood all the workings of the system before he left. I would definitely recommend this company to anybody who asks. They went above and beyond to make us feel safe again.
Description of Work: I live in North Seattle and my home was burgled last weekend while I was out of town visiting family. When I arrived home Sunday night, I immediately began calling local places to get prices for an alarm installation ASAP. A gentleman from Island Security called me back first thing Monday morning and did his best to calm my fears and explain to me all the workings of an alarm, as I had never had one before. He told me that he could arrange to have my system installed the following day if I chose, and sent me an email quote within an hour. I talked it over with my husband and we decided to go with them for multiple reasons, but mostly because of the rapport I had with the gentleman I spoke with and how easy it was to get the system installed the following day. The service man came out and installed the system the next day and spent a long time going over how to use the system with us. All of my questions were answered, and I now have my peace of mind back knowing that my home is completely secure the next time I go out of town.
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Yes, I recommend this pro
$850
Michael V.
04/2012
home security systems
 + -1 moreI called and requested information on their products and services. A live person took my message and said someone would call me back. That was over 2 weeks ago and they haven't called me yet.
Description of Work: I called and requested information on their products and services. A live person took my message and said someone would call me back. That was over 2 weeks ago and they haven't called me yet.
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Response from ISLAND SECURITY SYSTEMS INC
Gavin G.
03/2012
home security systems
 + -1 moreThe customer service is HORRIBLE.
Description of Work: I have been with this company for almost three years, this September. I would NEVER recommend anyone to use them. Please let me list the reasons why. 1. I asked for "Island Security" window decals so that I can display them in the windows on my home. I called the company ten (10), yes TEN times. They were unresponsive. I left numerous messages for someone to call me. When I asked to speak to Seth, the owner, I was told that he would call me right back. Guess what? I never heard back from him. When I finally spoke to a customer service rep, she said that she had sent me window decals numerous times and was not going to continue to do so. To this day, 2.5 years later, I have yet to receive my window decals. 2. Updating my contact info: Wow!! Who would have thought that trying to update my contact numbers would be so difficult. I have been trying for almost two weeks now to update my contact. I spoke to the customer service rep, Shauna, who informed me that I needed to send an email request listing the new numbers and my account number. When I told her I didn't have it, she asked me for my name and then proceeded to give me the account number, without verifying who I was. That makes me feel so secure! Anyone can call up and ask for the account number and they'll give it out. No password needed. Long story short, after five (5), yes FIVE emails they have yet to update my numbers with the alarm system. So now, if my home alarm is tripped by a burglar, I will never know because the monitoring company doesn't have my new number! Good to know that I'm paying for a service that I'm not really getting. 3. I have sent the owner, Seth, two emails requesting information on my account so that I can cancel my service with them. AND.......I have yet to hear from him. Surprise, surprise. PLEASE think twice before choosing this company. When I switched from ADT to Island Security, I did research on Checkbook.org where they had received good reviews. Being a customer of theirs for 2.5 years, I can without a doubt tell you that their customer service is absolutely HORRIBLE. I hope this helps you in choosing a security system for your home. Best of luck to you!
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$600
Response from ISLAND SECURITY SYSTEMS INC
Amy K.
12/2011
home security systems
 + -1 moreI would communicate with them and they would never confirm that they received my communication. They would come out to make service calls for things and I charge us a lot of money for things they could have done over the phone. They have a policy for example, where they have a guidebook online and with their policy if you ask them a question on something in the guidebook they charge you money. I don’t find that very customer oriented. I just got annoyed with that over the course of two years we worked with them. They did their job. The alarm worked but in terms of their customer service it was disappointing.
Description of Work: We used them for our security system. We recently changed providers.
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$175
Loren G.
01/2010
home security systems
 + -1 moreThey were unresponsive to calls and, more importantly, failed to respond to alarms. They would not call back on service requests or questions. They instituted a policy where they would charge you for call backs. The company they contracted with for service calls would not show up, and we were still charged for those service calls. The owner of the company, when he did return calls, was downright nasty on the phone. We finally decided to go with another company after they failed to respond to two different alarms. We tried to end our contract but they refused to end or refund the contract. We felt that they were in breach of the contract, but because the cost of pursing legal action against them would end up costing the same as the remainder of the contract, we took a loss rather than dealing with this company any further.
Description of Work: They installed a security system three years ago.
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$1,200
Response from ISLAND SECURITY SYSTEMS INC
Linda H.
09/2007
home security systems
 + -1 moreThey did a really great job installing my security system and they made sure that I understood how to use all the features of the system. The price is very reasonable and they always call back promptly when my alarm goes off.
Description of Work: They installed my security system and they also monitor the system around the clock. I pay them on a quarterly basis.
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Yes, I recommend this pro
$100
Contact information
7605 SE 27TH ST STE 209, Mercer Island, WA 98040
WWW.ISLANDSECURITY.COMService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
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Service Categories
Home Security Systems
FAQ
ISLAND SECURITY SYSTEMS INC is currently rated 3.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
ISLAND SECURITY SYSTEMS INC accepts the following forms of payment: Check,MasterCard,Visa
Yes, ISLAND SECURITY SYSTEMS INC offers free project estimates.
No, ISLAND SECURITY SYSTEMS INC does not offer eco-friendly accreditations.
No, ISLAND SECURITY SYSTEMS INC does not offer a senior discount.
Yes, ISLAND SECURITY SYSTEMS INC offers emergency services.
No, ISLAND SECURITY SYSTEMS INC does not offer warranties.
ISLAND SECURITY SYSTEMS INC offers the following services: SECURITY (BURGLAR ALARM) SYSTEMS, FIRE ALARMS SYSTEMS, LOCAL 24 ALARM MONITORING,VIDEO SYSTEMS(CCTV),INTERCOM SYSTEMS, STEREO AND SURROUND SOUND WIRING, ACCESS CONTROL SYSTEMS,COMPUTER WIRING, PHONE WIRING, CABLE TV WIRING, SERVICE FOR ALL LOW VOLTAGE APPLICATIONS, RESIDENTIAL & COMMERCIAL.EXECUTIVE PROTECTION SERVICES, TRIP SECURITY PLANNING.ORIGINAL OWNER 30 YEARS.
N/A
Contact information
7605 SE 27TH ST STE 209, Mercer Island, WA 98040
WWW.ISLANDSECURITY.COMService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day