STEVE'S HOME SERVICES

Badly--quite a disaster really.

Steve and his assistants did okay on the basic infra-structure (connecting washer and dryer, framing a closet and a couple of soffits (corners weren't square), but very poorly on sheetrocking and trim. One bone of contention was that they went ahead and did things without bothering to consult us first; another problem was that they didn't always use the right materials for the work performed. (We've had to hire someone to redo the sheetrock, taping, and mudding--and at a large expense.) Many of the jobs they did were not really finished: no handles on cabinets, no opener on the pocket door, no trim on a closet door, and one door badly trimmed, but not fixed. They did, however, put up plastic trim around a kitchen window, even after I told them we'd settled on a hemlock trim that matched what we had. This behavior was neither accidental nor incidetnal but revealed a very poor attitude toward the job and contempt for the homeowner.

Joists were sheetrocked over before I could see the work. Bare Deck plywood was not covered and rain storm soaked it before they came over to cover. Deck paint was wrong color. They charged me an additional $250.00 for 1/2 hour work to buy and add one coat of cover material. Basement flooring was applied where boards are not flat but buckled in places. Unprofessional staff lied to me and said, because I was contesting price, that my account had been sent to collections. She was particularly rude on the phone. It took 2 months for them to complete the work. They didn't show up for a week or two at a time when they said they would. THE PROBLEM OF POOLING WATER ON DECK AFTER RAIN OR SNOW STILL EXISTS.

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The contractor ordered 40% too much roofing material. I had to pay full price for material when it was ordered. When the roof was complete and it was clear how much excess there was, I asked the contractor for an adjustment. They refused, claiming that because I approved the material order, I was responsible for the mistake. There were many other billing and scheduling problems along the way as well.

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