Paragon Heating and Home Comfort Solutions, LLC

I used another company to repair it.

Went well and they show up on time.

Reasonably well. They were working within the constraints of an existing furnace box. Still, they routed a few connections from outside, which was sub-optimal.

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This was the second time we used this company, and their lead service technician, Scott Brennan. Last summer our a/c went out, and they were able to come out and repair it in just a couple of days, We wife is a disabled veteran with MS, and if it gets too hot, she can get very sick very quickly. They came to the house in just a few days, and Scott had it repaired very quickly, which included undoing a jury-rigged repair from another company, putting in the required parts correctly, and thoroughly inspecting the unit. This time out central heat pump stopped working. They company was very booked due to the recent storm, and took several days to get to our house, but again Scott took care of the problem in only a couple of hours, and that included an inspection of the fan, as well as the heat exchanger, and any needed parts and physical repairs. Great company, and more than willing to provide expedited service for a disabled veteran with MS.

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Service is fine. They call in advance to let us know when they are coming. Since the furnace is in the rental unit, they contact both me and my tenant to work around our schedule. I do not have any dislikes about them and in fact I have renewed the contract for next year too.

New ownership from the year before. I had complications with getting my furnace fixed due to the technicians being off on the weekend. He was prompt. He was nice. He was very knowledgeable. The person on the phone was not nice. I will use them again on how they do on the next job.

They were under a different ownership when I first used them and they were awesome and I loved them. And then, the second time I called them because our furnace had stopped working. They were under new management and, basically, I was given kind of a run around and stuff about off hours and that the earliest they could get to me was about in a week or something. So I told them I had purchased it under the old ownership and that I was disappointed in their service for trying to fit me in because their whole thing was something about off hours and stuff. And I just told them that we were going to pay for off hours and then they had somebody come and look at it. I have little kids and it was winter time and you don't want your kids to be cold. I was not happy with it at all. Anyway, the owner found out about the person on the phone and they called back and apologized profusely, and they came out the next morning and fixed it. So everything was good. I just did not like that way that it was handled. But they made it right after the little thing. And we still have one more year with them for the maintenance so we'll call them and have them come out and do their thing. And then, depending on how everything goes, we may use them again because they righted the wrong and we're okay with that.

It went well. They were on time, in fact a few minutes early. As far as I can tell, the work was done great. He was motivated to do the work and get it done. He seemed to be efficient, and I appreciate that because some just want to chit chat.

It turned out really well. It has been working perfectly since the repair. Great technician. He was friendly and efficient.

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