Cousins Inc

From start to finish Rod and the team were incredible. My yard looks amazing! They were up front about cost, time and expectations. Answered all my questions. Kept within budget and created a beautiful space for my family. Will continue to request their help on future projects. Thank you Gentlemen!

We needed to shore up a raised area in our yard which was a couple of feet above the grass below. They suggested a rockery instead of a retaining wall, which would be more natural and less expensive. They did a fantastic job and it looks great. They left the whole area in pristine condition, and placed some left over rocks around our garden (with our direction). The final cost was actually lower than the initial estimate. I highly recommend Cousins. We have used them for lawn mowing and other landscape projects as well.

Rod is a busy man - but he will ALWAYS keep you informed about steps along the way. He has the courtesy to respond, which is more than I can say for 90% of the field. Thankfully, not only is he responsive, but he is GOOD. He knows what he's talking about and is meticulous. He rolls with the punches if things change, and is honest and upfront about pricing. Treats his clients well, and we are very happy with our end product. We have a backyard now! That our kid can run around in and enjoy (rather than a concrete hazard). Have already recommended him to friends and family (and random people I hear talking about needing lawn care or landscaping and regrading).

I hired Rod Coslett (Cousins, Inc) to rebuild my fence. Overall, the finished fence looks very nice, but the final invoice was a shock. During the project, we discussed changes such as going from open to solid slats, going from 4.5' height to 6' height (requiring extra posts, but no change to the 6' boards that were purchased) and fixing some mistakes that he made. I understood that these changes would have some cost associated with them so I requested change orders or written estimates. Rod told me that the cost would not be much and not worth his time to write a change order. Imagine my surprise when the final cost (pre-tax) was 55% more than the original bid (pre-tax). I did the math to try and figure out how he got these numbers and I couldn't get close to his totals. When I requested receipts or an itemized breakdown of the additional charges, he was rude and refused to provide them. When I tried to negotiate the cost based on my calculations he threatened to put a lien on my house if I did not send the money immediately. I ended up just sending the payment, but it left me feeling like I had been taken advantage of. Overall, this was an unpleasant experience for me and I wish I had been more persistent in asking for change orders before approving work.

no call, no showed on the first day and then didn't start until 6 weeks later. Rod was indignant the entire which I was already locked into. Work already needs revisiting. Save your money. I left a similar review on Google but they took down there business listing it seems but are still operating, which is a surprise.

Rod and his team did excellent work. Suggested creative solutions for problems and the outcome is beautiful and sturdy! Shelly

Rod and team were awesome! The work performed was exactly as asked for and they were courteous to and mindful of the neighbors as well. Was cousins the cheapest? No, in fact they were the highest bid I received. However, I'd prefer to pay for quality work once rather than pay for shoddy work and risk it giving me problems leading to additional costs later, not to mention Cousins was the only company that actually measured slope, grade and could be bothered to explain how they do retaining walls at the time of the bid. Everyone else used a tape measure and just tossed out a number. Cousins used quality stones (not just the stuff you can buy at the hardware store) and actually engineered the wall for slope, drainage and longevity. Were they expensive, yep, but lowest bidder is for government work, and we all know how that typically turns out right? :)

I can not say enough good things about Rod and his crew. We had a very difficult project that took permits and testing and Rod was helpful and wonderful to work with throughout it all. He always comes in under budget and does exceptional work.

What an incredible improvement to our home! The work Rod and his team from Cousins did on our landscaping is just incredible. Our yard was a mess of half-dead grass, moss, and dandelions, our trees were overgrown and crowded, and the house was obscured and unwelcoming. Now, the lawn is healthy and beautiful, the trees and other plants are appropriate to the local climate, the back patio is brand new living space added to our home, and the house is open and inviting. Cousins has made us love our home again, and added so much value to our investment. Rod is conscientious and meticulous, seeming to treat the work he does as if he were doing it for his own home. His goal was clearly to create the result we wanted, listening first and foremost, offering a range of options to help us find our vision, communicating obstacles and challenges early and openly, and always working with us to achieve a better result than we could have envisioned. I quickly came to trust him and rely on his advice and recommendations, and I was never disappointed once for having done so. He took major challenges head-on and the outcome makes it seem as if those challenges never existed. True skill from a genuine craftsman whose only objective was to make us happy with his work, and we are. You won't find a better alternative to Cousins.

Company was unable to do the work since they are too busy and were unable to take on a new customer.

Without reservation we highly recommend Cousins Inc.! My husband and I used Cousins earlier this year to rescue our mess of a yard, our yard was so unmanaged… Weeds everywhere, it was sloped, needed a new pathway, sprinkler system, a patio, dire need of a fence, rockery falling down, etc… They gave us a realistic estimate and the work was fast and first-rate. During the project we changed a few things on them, which were accommodated with no problems. They struck the right balance between advising us on what would work without telling us what to do. We couldn't be happier with our experience with them on our very large project, from first contact to completion. The work was high quality, which just confirmed our confidence. Follow-through was excellent and every detail was covered. They were always on time, they worked diligently and effectively, met the timeline, cleaned up all areas at the conclusion of each day & were very professional. They adhered closely to budget and timeline, and billing was transparent. We love our yard now--it is striking, comfortable, functional and livable. If you want a beautiful, creative job done right, call Cousins Landscaping Inc. We would hire this company again for large or small landscaping projects. They are truly talented. Thank You So Much! Jane H.

Went very well. Kept me informed on their calendar and time schedule sharing reasons why a change was needed. Communication was responsive, timely, and on point, double-checking that I understood the information and making sure my questions were answered. Respectful of property both mine and my neighbors. Results - beautiful - see pictures. The cherry tree roots had to be considered when installing the parking pad border. Cousins meticulously executed the cutting of concrete blocks fitting them over the cherry tree’s roots while creating a level, clean edge to the parking pad. Costs - for quality work - appropriate Would work with Cousins Inc again.

All went as requested. Very pleased.

Very well, Cousins came out promptly to give us an estimate and let us know when they could get us on their schedule and they stuck to their timeline. They showed up on time and were very professional. They did a little more work on the end of the driveway which took an extra day but they still came in under budget.

Have used cousins for multiple projects at this point. The most recent project was to replace a gravel field underneath a second story deck with patio pavers. It expanded to include a small lawn which cousin's turned into a fire pit. Of course multiple issues found as the project progressed (new gas line requirements from city, non-level surface of gravel area, etc) - each were handled well by cousins. Turned out very nice.

Rod came out very promptly to give a fair bid. Workers showed up on time, were courteous and did quality work. Cleaned up the site after completion of job. Rod then did a follow-up call to ensure we were satisfied with all services. We will definitely hire them again for future projects! Highly recommend!

Overall, very well. They had an opening in their schedule so they got to me one month ahead of schedule. Showed up on time, performed the work they were hired for and left the property in a clean condition.

Rod and his crew are terrific, friendly, and professional and they do an excellent job. I feel fortunate to have found them.

Rod and his team did a great job removing some overgrown bushes and installing sod in our front yard. The project was easily done in a day and came out great. These guys were super friendly and easy to work with - highly recommend!

The work performed by Cousins left water draining onto a city sidewalk adjacent to our property. It cost nearly $4000 to another contractor, licensed by the city, to correct this situation. If this situation had not been corrected before winter, the hazard on the sidewalk would significantly increase if the water were to freeze. I contracted Cousins to install a french drain that ran across our fenced backyard. Their quote stated the drain would terminate “just outside the fence”, which is what was installed. However, the water exiting the drain ran 8 feet down a slight slope and onto the city sidewalk. Cousins verbally proposed a solution for this situation. By this time our HOA was inquiring about the work being performed. As completion of the project would be outside our fence, on both sides of the sidewalk, and in view of the neighborhood, the HOA requested a description of the work to be performed. When I (not Cousins) provided a description of Cousin’s proposed project completion, the HOA board would not approve or reject the work. The board believed completion of the project required a permit from the city. I informed Cousins that I wanted to consult with the city engineer, considered their work complete, and would solicit additional bids to complete the project. I paid Cousins when I received their invoice. I consulted with the city’s storm-water technician. The technician confirmed that the drain exit as installed, as well as the completion proposed by Cousins, did not comply with municipal code. Completion of this project was completed by another contractor and was permitted, reviewed, and inspected by the city.

Cousins Inc was the most responsive of the 5 companies I contacted about providing an estimate for the work I wanted done in my back yard. When Rod came out to take a look, he understood what I was trying to do and he offered several great suggestions and alternatives about how to accomplish the work. I had started my search late in the year and Cousins Inc ended up doing the majority of the work of excavating, and putting up the retaining walls over the winter. They were very good about keeping the work site covered with tarps when they couldn't work, and took care to keep everything as today as could be expected. I was especially impressed with the way they were able to keep the many angles, curves and levels of the walls aligned. It shows a great attention to detail. And, in what I think is a wonderful compliment to the work they've done I've had other landscapers and contractors working in the neighborhood stopping by to ask about the work and say what a great job they did. I couldn't agree more. Rod kept me in the loop on all decisions, and when they ran into some drainage issues, he provided 2 - 3 alternatives. I never felt like I was left out of the decision making. I would definitely hire Cousins Inc again.

We received several quotes and ideas from contractors. Rod offered the smartest approach and since he recently built us a new deck, we already knew he was a clear communicator with a strong/reliable work ethic. The wall was beyond expectations. A few surprises arose along the way, and Rod was great at on-the-spot troubleshooting, spelling out options, and making good recommendations. As the wall was being built, we began envisioning other changes to improve the yard. Rod and crew did an excellent job patiently brainstorming with us and we ended up with a whole new beautiful backyard. It was truly a positive experience from start to finish, even with the 'scope creep' we threw at them!

Rod was fantastic to work with on our excavating project. He did an initial consultation with us where he did a thorough walk-through of everything in our yard and shared his knowledge. The initial date for our work was about a month out and when there was any delay because of the weather, he was highly communicative with us. Rod and his team did the work very efficiently and we were really pleased with the end result. We highly recommend Rod and Cousins Inc!

Great work. On time and faster than expected. Nice professional crew.

Mr. Coslett arrived promptly at the appointed time, provided on-site suggestions and followed up with a detailed estimate with a couple of options. At this time we are not prepared to go ahead with the project.