Ark Custom Buildings Inc

1: permit took 9 months there estimate was 2! 2: they said they would check on water and power there estimate was 1800 for power and 2200 for water actual cost was 13000 for water and 5000 for power . I could not trust them any more after all above and had to fire them.

The building was built, workmanship was good. The biggest problem was the absolute lack of communication. It would take days and sometimes as much as a week for them to return phone calls, emails or texts. After many complaints about this they finally assigned a new person to communicate with me. While she did communicate better than the first person, it would still take a long time to get an answer. The schedule was the biggest conflict. It appeared like they were building this as a hobby instead of getting someone out there on a daily basis. At times I thought that the job had been abandoned. The contract was approved in April of 2014, I was told that it would take 2 weeks to get a permit, due to their lack of communication it took months. There were some simple problems with getting survey dimensions, and as the contractor would not return the calls of the surveyor, just like not returning my calls, it dragged on into the summer. When they did start, they would work a few days, then disappear for a week or so, never letting me know when they would be back. problems occurred during the job, the holdowns were not installed per plan and the building department would not buy them off until it was re-engineered. The stairway was not built to code and they finally had the inspector declare it as "not habitable area" to buy it off. This was not a big concern of mine as the stairway was workable for me. They had told me that the garage would come with an automatic door opener, but as it was not written in the contract, they wanted to charge for it. I declined as with their track record it might have taken another few months to get it installed. After a lot of hounding they finally finished the job in December.

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We signed the contract 6/22/13 and work was not completed until 12/4/13. That’s your first clue. As noted, we contracted with Ark Custom Building to replace an existing RV cover. The original RV cover was attached to the garage on one side and we asked for the same configuration, only taller and longer to accommodate a larger motorhome. Everything seemed fine when they came to discuss the project, look over the site, and sign the contract. After they got the first check it was four weeks with no contact. We were told the permitting process took a lot of time, but the complete lack of communication was unsettling. It took several phone calls to get any response at all, and we were told they were having “problems” with the permitting. Several more weeks passed – again with no communication. Again it took several calls and messages before we could get any response. Unless they wanted a check, communication was extremely difficult. I don’t require a lot of hand holding, but they were not responsive at all. We finally got a tentative start date of 9/30/13 with a promise to call the week before to confirm. No call. I finally got through to them on Facebook at 10:15PM on 9/29! I asked in writing to see the plans – since we had had no communication except for a few phone conversations since we signed the contract in June. They confirmed a start date of 9/31, but provided no plans or drawings. Demolition of the old RV cover was quick and materials were delivered. We were told they should be done early the following week. Obviously that did not happen. We didn’t realize they had changed what we *thought* was the agreed upon design until we saw huge holes cut in the existing cement pad next to the garage for the poles. We immediately tried to contact them and after several attempts got a return phone call. The conversation was frustrating to say the least. They claimed they couldn’t attach to the garage wall because the codes had changed and it would have to be reengineered. When I asked why we weren’t consulted about the change in plans they really had no answer. Even going so far as to say, Well you didn’t say we couldn’t build it this way. Really???? Workmanship was spotty, it failed inspection multiple times because they didn’t follow the inspector’s directions. They did not clean up the site until we complained and we still did most of the work. Bottom line, we have a new RV cover. I’m glad we’re done with this company and would NOT recommend them. It was a frustrating and much more difficult process than it needed to be.

Work performed as planned. All promised details done. Hard-working and friendly laborers.

We hired them based on a recommendation. The person who recommended them had their place built by Jim. Jim then sold it to Chris. Chris has no communication skills. They bid the barn and then it was delayed again and again, for several months after they said they would do it. Finally, after months later, they did the barn. They left their junk for us to clean up as well as they took the extra wood back and took my personal (non barn wood) and never returned my wood. The stall doors failed after a few months. They put in new doors and they have huge gaps so the wind can get in and you can see thru the gaps. The barn doors are failing again. There are holes in the roof and my hay gets wet. They charged me big $$$ for a guy who slept in his truck during the day. They did not finish the job and part of their work was shoddy. They do not return calls or fix the defective work. They are rude etc. once they get the money. I would never recommend them to anyone ever. They say they warranty their work but to this day, my new barn doors are still defective, the roof leaks and other work has not been done.