AQUA TEST INC

It went great. Septic work was performed as agreed.

We called Aqua Test after they were recommended by the company the pumped out our septic tank. Both cells of the tank were completely full and it appeared that the pump and/or electricity was not working. They were recommended because they respond quickly to emergency situations, are known for doing only the work needed, and are reasonably priced. Aqua Test's technician showed up on time. He inquired about the problem we had and listened to information that we were able to tell him about the septic system. After looking in the septic tank and checking out the situation, he showed us that the electricity was still working (but the outlet was an exposed outlet - like the wall outlets in the house) and that the pump was not working. He explained the potential problems with having an exposed outlet in the tank and told up about the different pumps that we could use to replace the broken pump. After we made our decisions, he started the work immediately; he had all the equipment and supplies with him. He finished the work in a few hours and showed us the replaced outlet, how the pump worked, and tested the pump to make sure it was working properly. He was very professional and knowledgeable. I was happy to get the septic system working again. While it was pricey, it was far more economical than my fear about having to replace our older septic system. I would definitely recommend these folks and will use them again (although I hope it will be a long time before I need to!).

We were having issues with our septic pump and contacted Aqua Test for an estimate on a new pump on April 14th, and the soonest availability they had was on April 19th. We had to call and confirm if they were still coming on April 19th rather than be contacted for confirmation. The rep came out and seemed very grouchy and irritable as he noted he had been driving all over that morning as they are very busy as he seemed put off coming to our property. He looked at our pump and noted it was working but may need to be changed. I addressed our concerns and requested an estimate. He stated the office would be sending this, as he does not handle the estimates. On April 26th we had still not received any communication. I contacted Aqua Test for an update on the quote, as our pump was still faulty. After several days, they contacted us with a quote as they were confused on which pump was needed as the rep that came out didn't confirm. We finally received a quote on April 27th. I replied the same day requesting some revisions to the quote, as well as speaking with the rep. She was not clear on answering some questions, and stated the person who handles the quotes would get back to us. It is now May 4th and we still have not received any updates. On May 2nd, we received a $150 bill for a service call. I contacted Aqua Test on May 3rd stating we were under the impression that this was for an estimate, and not a service call. I asked why a fee was not disclosed at time of setting up the appointment, as well as at the time the rep came to our house. She stated that they usually disclose this fee and that they are under going staffing issues and that it's a training thing. She asked if we still would like the revised quote, however, the person who handles the quotes is out of the office. Please make sure when contacting to confirm any fees for any visits.

We were having issues with our septic pump and contacted Aqua Test for an estimate on a new pump on April 14th, and the soonest availability they had was on April 19th. We had to call and confirm if they were still coming on April 19th rather than be contacted for confirmation. The rep came out and seemed very grouchy and irritable as he noted he had been driving all over that morning as they are very busy as he seemed put off coming to our property. He looked at our pump and noted it was working but may need to be changed. I addressed our concerns and requested an estimate. He stated the office would be sending this, as he does not handle the estimates. On April 26th we had still not received any communication. I contacted Aqua Test for an update on the quote, as our pump was still faulty. After several days, they contacted us with a quote as they were confused on which pump was needed as the rep that came out didn't confirm. We finally received a quote on April 27th. I replied the same day requesting some revisions to the quote, as well as speaking with the rep. She was not clear on answering some questions, and stated the person who handles the quotes would get back to us. It is now May 4th and we still have not received any updates. On May 2nd, we received a $150 bill for a service call. I contacted Aqua Test on May 3rd stating we were under the impression that this was for an estimate, and not a service call. I asked why a fee was not disclosed at time of setting up the appointment, as well as at the time the rep came to our house. She stated that they usually disclose this fee and that they are under going staffing issues and that it's a training thing. She asked if we still would like the revised quote, however, the person who handles the quotes is out of the office. Please make sure when contacting to confirm any fees for any visits.

Our warning light was tripped on our septic alarm on Labor Day weekend. Montgomery was the available technician for Aqua Test and responded to our call. He quickly diagnosed a false alarm due to a loose connection in our float. He was able to quickly resolve the issue and we have had no problem since. Aqua Test was recommended to us by a separate septic service company and we have now used them twice and would gladly use them again. I appreciate that since they do not provide routine pumping there potential conflict of interest and recommendation of unnecessary services.

See above. My yard looks like a crime scene. Visitors are hit with the overpowering stench in my landscape that borders my driveway. Will have to tear apart a wall to see what damage was done. I had to do back checks myself to ensure equipment was working ads the work could not be trusted. Would have them arrested for trespassing if they showed up again. Used them for 20 years, looking for a new service provider.

The folks at Aqua Test were great to work with - very friendly, fair pricing, and excellent turnaround time for the results! We will be back in a year for our annual testing!

They were professional and responded quickly. They were very knowledgeable.

Very quick response to my call, good job of communicating about the problem and when the work would be completed. Price came in lower than the initial estimate which was nice - still a very pricey thing to repair.

I shopped around quite a bit. Their rate was the best. It was very easy to make an appointment. The inspector showed up on time and was very nice and friendly. The only issue I had was that it took a while to get a report, but they didn't even charge me until the report was done.

AQUA TEST PERFORMS THE TESTS OF OUR SEPTIC SYSTEM YEARLY. THEY ARE VERY THOROUGH IN THEIR INSPECTIONS. HE DOES ALL PAPERWORK THAT IS REQUIRED AND IS GREAT ABOUT RELAYING THE INFORMATION TO THE HOMEOWNER.