System Pavers

Small project with pavers and turf. Project should of been done in a week signed contract in May 24 1st payment June 24. Project started in July and pavers set in by 3rd party company that had some quality issues. Not covering outdoor AC unit, cutting though invisible fence, cracked some pavers, and cut fence door so pavers could fit, chopped bottom of door. Its late August 24' and still waiting on turf and completion as well as fixing the quality issues.

Over 9 weeks ago, we hired System Pavers to build a patio with an estimated timeline of a week and a half. At the time of this review, it’s still unfinished. The first crew was careless and sloppy; everything they did had to be redone at least once, sometimes three or four times. Whenever we had to ask the work manager to fix the defects, he pushed back, saying that the mistakes actually look better than what the designer specified, or that the (clearly easy) fix was extremely difficult and we should settle for the current work, etc. He also regularly lied to us about aspects of the project and materials, claiming that major structural components like the hot tub prep had been done correctly when they hadn’t been done at all, that stairs were workable when they weren’t even to code, and that the slabs used to cap the seat wall were natural stone (they’re not) and too fragile to cut (they had already cut them several times to fit the wall with no issue). Roughly a week and a half after the project was started, he told us it was completed on time and asked for a 5-star review. When we checked, there were major flaws: a large hole in our retaining wall where the crew had partially demolished a concrete outcropping and failed to pave over it, wildly varying rises in the steps, steps that were loose, and many other defects. We asked for these issues to be fixed, but he said the crew had already been put on another job, even though we had not yet completed a walkthrough to sign off on the project, and that we should just make the final payment and file warranty claims for fixes. We insisted on the fixes before the final payment. Over the next month or so, there were numerous delays and continuous issues with the quality of the corrective work. Eventually, we were told that the crew had been let go for quality issues on other jobs as well. The next crew was competent, but the work manager was unable to direct them properly. Issues that we discussed with him in person, over the phone, via text, and by email were somehow redone incorrectly, and he continued to ask us to accept the work anyway. At this point we insisted he be taken off the project and replaced with a more competent manager. The new work manager’s communication is sparse and vague. He often refuses to give timelines for work unless pressed, and sometimes takes days to respond to texts during the business week. Sometimes the crew doesn’t show up on days he has said that they are scheduled, without notice. Multiple times we have asked for the crew to remain available until the project is completed to avoid further delays, but after every work segment they have been reassigned to other projects while obvious defects remain and no successful walkthrough has been completed. Every crew has been careless and disrespectful regarding our property and belongings. While we expected some inevitable damage due to increased traffic and the work itself, this was excessive. They: • piled debris on the lawn and left it there for nearly a week, needlessly killing large portions of grass • cut pavers over our grass instead of the driveway, with no tarp, filling the yard with sharp shards of stone, which they do not clean up • dumped several wheelbarrows of dirt into our bushes to avoid hauling it away • knocked down a brick border wall because it was inconvenient for their wheelbarrow and made no attempt to fix it • destroyed our garden hose with no acknowledgment, apology, nor offer to replace it It has been 52 days since the original work manager told us the project was finished, and they are not working on the project with any priority. There has been no acknowledgment of mismanagement, no increased supervision to avoid further defects, nor any concessions offered for the trouble. Overall, this project has been a very expensive and stressful experience, and I recommend avoiding System Pavers at all costs.

System Pavers recently completed a large patio rebuild at my home and I'm completely delighted and impressed with the job. The team was exceptional, from the design phase onward, but most importantly through the construction and completion. Total professionals through and through. Todd helped my wife and I work through the design by delicately listening and suggesting ideas. Mark Bell, the project manager, was a consummate professional through the entire job, keeping me informed, offering solutions, and really driving the job to completion. I feel like the size and scope of this project could have gotten out of hand by most, but Mark was a pro and stayed on top of things through every phase of the job. Really outstanding! Matt came by and helped out with some small warranty work, but the work he did was not small in any way. He's conscientious and a real craftsman that holds a high bar. I can't say enough about how great Mark and Matt were. Thank you! My neighborhood is really close knit and so many of my friends and neighbors have asked for contact info and I'm glad and willing to share recommendations. Thank you all for such a fantastic job!

The initial installation in 2014 was fine, with one callback to fix an area where the ground was higher than the sill plate of my basement and was leaking. They also managed to get concrete dust on every single tool in my garage when they left the door open, but they cleaned it up. Looked great when they left, but fast forward 7 years and the majority of the pavers have completely lost their color in spots. -Not faded, not stained, GONE. As in I'm looking at bare concrete with some of the pavers having almost no color left . (see photo). SP has a 25 yr warranty, in theory, so when I had SP come out for another quote and showed them the state of the current pavers. The rep told me it was definitely warranty work, and even confirmed it was in a text. Then when I decided not to pursue the new quote, there was no follow up. So I put the warranty work in their customer portal, and got no reply for over a month. So I emailed them and finally someone came out, said the problem area was pretty obvious and took a couple of pics and left. No follow up for another month, then another, then they said they were waiting on the manufacturer. The manufacturer Western Interlock said this was NOT a defect and not covered by their warranty, so System Pavers has now backed out of making the warranty repair, and sent me the small print on my contract which says they aren't responsible for color changes, fading or weathering. -After already saying in person and in text (see photo) that this is warranty work. I'll leave it to the reader to look at the photo and see if they think this was how they would want their vendor to handle this obvious fail.

I had the strangest experience communicating with System Pavers' salesman/design consultant who couldn't give me an estimate for my project. After talking with me for over an hour and measuring the space, he gave me a 30K-50K price range, and said that more specific price will require design drawings and specific pavers selection, and design drawings take lots of his time so he will do them only once I am committed. I followed-up in email, said that I cannot commit given such a wide price range, and asked to narrow it down based on specific pavers and measurements. His response was that commitment required from me is not financial but "commitment that you are ready to move forward once you make your decision", and pavers I chose for the estimate might not be the right ones. At this point I said I am not interested anymore. I assume I was unlucky with the salesman assigned to my project. I liked their appointment scheduling system though. By the way, other pavers companies I interviewed for the job readily gave me estimates based on the same information.

This review is in regards to the sales team and not the work. TL;DR I was verbally quoted one price and when I got the actual quote they had ramped up the price 20%. When I asked about it, the sales person ghosted me. I contacted System Pavers based on a flyer I received in the mail about a friends and family special. I was looking to install a paver patio and was looking at about 750 s/f. I did a little research on Google and saw that prices in the area should run on the high end about $15,000 maybe as much as $17,000 with a few features I was interested in. I set up my virtual consultation with a Mr. K. The first half went well, we talked about stone color and what I wanted. He assured me they could do it all. Fantastic. Then we started talking price and Mr. K comes in at over $26,000 for ballpark without features. I told Mr. K what I had seen online for pricing and he said he figured his pricing on about $35 s/f. Que jaw hitting the floor. I asked if that included the friends and family discount and he said no. Mr. K seemed very confused and was not even aware they were running that promotion. I start to lose confidence here as I don't understand how he doesn't know where his lead came from, I returned a mailer his company sent me. We talked a little bit longer and decided maybe my project didn't need to be as big as I originally planned. Anyway I asked him to send me a written quote with everything. I get the quote at 489 s/f and it is right at $21,000 before discounts. I pick my jaw off the desk and I do the math. $21,000 divided by 489 comes out to $42.40 s/f a 20% increase from our conversation. He then took off 15% for the friends and family. So I sent Mr. K an email asking him to explain the increase in price. Remember the $35 s/f didn't include a friends and family discount. Mr. K called me afterwards, unfortunately I was on my way out the door to head to work and could not talk long. When I challenged him on the written not matching the verbal quote he said he forgot to add the early booking discount. It was BS, you could tell how he fumbled over his words. So he sends me a new quote with the early booking discount at 10%. Hey now we have a 15% friends and family and a 10% early booking, that is pretty awesome. However, this is coming off the $42.40 not the $35 and if you take 10% off of $42 you get $38 not $35. So ******** meter is flying off the handle at this point. I start making other calls around and after five calls I don't have a single ballpark quote over $15,000 without features. Not a single one. So I write Mr. K and tell him this. I mention if he takes the discounts off the $35 s/f instead of the $42 then he almost becomes competitive with his competitors. Still 30% higher but at least in the outfield bleachers of the same ballpark. At this point Mr. K ghosts me. Doesn't return my email, nada. That is fine I do not want to speak with him again. I then call the office and want to speak to his manager, his manager we will call Mr. C. I leave a message for him to call me but not after a certain time as I go to work. He calls after that certain time and I can't take the call. His message basically said that all the discounts I could be given were given. Which was not even my point at all. I have tried to call Mr. C back 3 times only to go to voicemail each time. These are not people I can imagine that I would ever want to do business with and I will continue to spread my story to every single person that will listen. Thank you for reading till the end, I hope you stay safe and take care of one another.

I left review in 2019 (posted below) when SP gave me the run around but OMG. I didn't think think this place could get any worse but they did. Our patio is still sinking. Now we have pooling rain water in different spots. They promised to fix it last year. They had 2 guys show up, one made fun of me and was chauvinistic. They apparently are no longer with the company including the manger who promised to fix our sinking patio. They sent some other guy out a few months ago. He agreed our backyard looks like ****. He said he'd be in touch to fix it but hey guess what? STILL nothing. We were told originally that they guarentee their work. (She's no longer with the company either) We call they fix...yep big lie. BS. 4 years later and we are looking for a lawyer. We were promised a ton in the beginning. Low maintenance, no weeds.. Lie! Then we're told oh hey sorry so n so doesn't work here anymore. Thats why we haven't been in touch. We have gotten the runaround and same comments for over 4 years. Guess even the employees realize this is a crap company. DO NOT USE System Pavers. Our yard looked great for a year. Its been sinking ever since. (They guarenteed me no sinking too) They admit they need to fix. They send someone out to talk and they disappear and more excuses show up. Word to the wise. Looks are deceiving. Find a different company. They can't even keep employees and lies straight. SEPT 2019: System Pavers and their customer service is a joke. We used them to put in stones in our backyard. I should have know from the start this wasn't going to go well. The sub contractors ruined our grass by driving over it even after we mentioned we have a side gravel driveway. The heavy equipment sat so long running it set mini fires in our yard. We had to keep calling the project manager because the workers would leave for days on end and not show up. The angles of the fire pit and steps were off as if they threw it together not measuring it. We had a lot of loose stone. Fast forward 2 years. Our patio looks like an ocean or rolling hills. We were told all work guaranteed and under warranty but when we finally got someone out, once again they did shotty work. They didn't fix a thing. They would show up for a day, pull a brick, put some sand in and leave spending maybe an hour not replacing anything. One day they sat in the vehicle for almost an hour and then told me they were done for the day!! We got 2 more project managers out after we complained about the staff. These 2 pompus jerks said there's nothing they can do because it's not a half inch or more in the sinking. Our whole backyard needs to be replaced. They said they'd call and set up an appointment for the one area because the other worker had been out but they've NEVER returned and they now don't answer our phone calls. What kind of company patronized and makes fun of someone because I was so upset at the shotty work and arrogant attitudes. They brag how everything is under warranty but then slip in fine print loop holes so they don't have to warranty it. System Pavers is a joke. Do not use them. Of you do, good luck. HORRIBLE company that do not care about their customers. They get the dollar and that's all that matters to them.

The sales process was excellent. They gave us an install date out 2.5 months, given Covid 19. They committed to contacting us 2 week before our construction start date. When I finally contacted them, they communicated a delay with no firm commitment to the new date 6 weeks out. I would not recommend using this company, since they do not seem to have an operating process aligned with delivery to customer commitments.

They did a great job with the estimate.

System Pavers was a very professional company to work with. They scheduled many visits (initial, planning, work, review final product, fix any flaws) and each time they were very prompt with their arrival times, and would notify me if there was any delay. The project went in as planned. Each time I had a question about what something looked like, they were very friendly and accommodating. They even came back out the week after the patio was finished to fix a thin paver that had cracked a couple of days after install. I would highly recommend.

design and project management team were professional and know their stuff; labor is contracted out; quality of work is good b/c the project management folks are on top of things.

Jacob, our project lead, was always attentive to our needs and concerns throughout the project. They started a month sooner than expected which actually worked out better for us. Jacob actually modified the plan a bit to give us a better plan for a drainage issue we have had for several years in our driveway without costing us any more than agreed upon. Our only concern was with the subcontracted crew that only seemed to have a couple people who were fluent in English so we were not sure if the installation was being done to System Pavers standards. Jacob assured us that everything was fine and I have to say the final project is spectacular especially in contrast to our previously cracked and shifting concrete driveway. We would recommend them to anyone who wants to consider pavers instead of poured concrete.

It is absolutely beautiful!! Exactly what we envisioned and the vibe we were going for. Wonderful for entertaining,

Huge thanks to the team at System Pavers that did our beautiful back yard patio. From the initial meeting to the final walkthrough we couldn't be happier. The project manager was super attentive and did everything he said he would and then some. The subs that did the paver work were super easy to work with and also did a fantastic job. Even after we threw a few change orders at them at the last minute, they took them on effortlessly and still finished the job on-time. So happy with our new patio and will definitely recommend System Pavers in the future.

System Pavers built over 200 feet of free standing and retaining wall for us and installed a light package. They were very accommodating of mid-build changes and upgrades we incorporated. They were also completely willing to make adjustments as the build progressed. Our project manager, Michelle, was excellent coordinating the project, very responsive, and even when challenges arose with our underground piping, they were extremely responsive resolving the issues. We are extremely pleased with the final result.

The whole process was well executed and met my needs for outdoor living space and yard appearance. The people who managed the design, the installation and financial arrangements were very clear and it was easy to understand. The workers who did the installation and project management were very well organized and hard-working. The job was completed on time.

They did a great job! They were very professional and always on time. The project manager was very responsive to any questions that we had. Finish product looks amazing!

They did a great job and were responsive to every need.

We loved working with the team at System Pavers. Everyone from the designer (Chris) to our project manager (Jacob) and everyone in between were professional and did a great job of keeping us well informed on our project's progress. The project took about two weeks and the crew that came out worked very hard and provided such a beautiful final product. Chris took his time to help design an outdoor space that met our personal needs and was a style that fit our family. Admittedly our project was not as complicated as some of the spaces they create, but it is exactly what we wanted. We were even invited to come down to their offices to see and touch the pavers, this part of the process was extremely helpful, as I have a terrible time making decisions. They offered financing which was helpful for our family and made this product for manageable financially. It was pricey but we feel as though it was like adding another room to our home. We have zero complaints. There were no real problems, a minor start delay ( because it's summer and we knew a delay would be likely) and a couple of broken stepping stones. We were always well informed about what was going on and Jacob was quick to solve those minor issues! We were impressed.

We used System Pavers years ago when we lived in California, and they did an excellent job for us. The work was done on time and was also very well done. The driveway really enhanced the appearance of our home and gave us no issues whatsoever for many years. When we moved to Washington, we wanted to use pavers at our new home as well so we called System Pavers once again. Michelle was our rep on our job, and she is FANTASTIC! We've been remodeling our home for 2-1/2 years and have done five previous live-in remodels and Michelle is, by far, the best vendor, we've ever worked with. She kept us informed, visited the job site frequently, addressed some design changes we wanted and immediately implemented them, and was a delight to work with. She explained everything to us from start to finish and answered all of our questions completely and to our satisfaction. I can't emphasize how good she is. Her crew worked very hard and did an outstanding job for us. They were polite to us and respectful of our property. When you call System Pavers in Washington, ask for Michelle. You will not be disappointed! She is a superstar!

I love my new driveway, steps and walkway to the front door! The Norway Spruce had broken up the concrete in the driveway. Up until we met Alan L. from System Pavers, everyone’s solution to repairing or replacing the driveway was to either remove the tree or cut one of the major roots which would kill the tree. Alan reassured us that he could help us by changing the slope of the driveway to save the tree. He helped us with our design adding different colored pavers to create a border around the driveway and walkway. The team that removed the driveway & walkway were very professional and quickly had the concrete out in just one day. We also had a wall of railroad ties removed and replaced with a stone wall. They were very careful doing the removal because of the large Red Leaf Maple Tree being next to the old wall. Our Project Manager Jacob Rohda came by daily to ensure the project was going as scheduled and to answer questions we had. We were impressed with the attention to detail and care everyone had. Jacob suggested a channel drain to tie the down spouts into it, so the water doesn’t just run across the driveway. Jacob and the team were professional, friendly and helpful. The quality of the pavers and work has exceeded our expectations. Jacob was helpful in answering questions about the care of pavers. We saved the tree and I’m now able to drive into my garage without scraping the bottom of my car. It’s a fabulous updated look to the entrance to our home. We are extremely happy we made the decision to have System Pavers complete our project. I will recommend System Pavers to friends & family.

This was our third project with System Pavers and we are pleased with every aspect of the work. The end result is even better than we expected, and we can’t be more complimentary on the skill, and hard work the crew. They are the best.

I encountered System Pavers at the Seattle Home Show and decided to work with them based on their stellar online reviews. I was not let down! From the beginning I was treated well, everything was explained in detail and they worked with me through minor changes right up to the completion of the project. The Project Manager, Anthony, was professional, courteous and very responsive to my questions and concerns. Overall, it was money well spent and with their best in class warranty, you just can't NOT use System Pavers. Thanks guys!

Wonderful. Our experience started on the right foot with our sale person, Andy. Andy spent up to 2+ hours discussing our needs in detail. Andy returned with a drawing, pricing, and specific steps on what to expect. We felt well taken care of. Our project manager, Anthony, responded with great timing and paid attention to details throughout the project. A special shout out to our installation crew. We chose a walkway with a 45-degree herringbone pattern that curved. Their focus, hard work, and friendliness were outstanding.

everything went great but cancelled the water feature due to cost.