Washington Energy Services

The came in time and finish the job in time.

The process is very precise. The people who come to your home are quick and get the job done! They schedule a specific time to do the job and were on time. They got the job done right and followed up on the service. They were very professional.

Very professional from the start, offering explanations for every suggestion. Displayed knowledge of business and products. Installers were very capable and efficient. A pleasure to do business with this company.

Zero complaints. It's always easy to schedule with them, they always show up when they say they will, their technicians are always professional. We've used them for several years and will continue to do so.

WA Energy came out two days later with the new water heater and installed it. The technician was efficient, thorough, and professional. After the installation, the technician went over the operation and provided tips for ongoing maintenance. We are considering buying a new furnace by the end of the year and if we do, it will be through WA Energy. I highly recommend calling WA Energy if you're considering replacing your heating or air conditioning units.

Over the course of 3 days they never cracked any of the window sills. They were good at cleaning up and they were prompt. I have recommended them to my daughter.

They were very professional but their quote was very high compared to other estimates. I tried to give them a chance to come down and they stuck to their price saying there were higher quality than other professionals.

The sales person came out and explained the system to us. He did not seem overly educated though as some of the features he described did not turn out to be correct. The installers came out to put them in and my husband had to watch them like a hawk. They attempted to leave one of the units not even flush with the wall. Then the work failed the electrical inspection and had to be completely ripped out and re-installed. They did a poor job of cable management over all on the exterior of the house too. They claim we can cover this with gutters but I am suspect that they will fit. Once we got them in, they did not seem to work right. If the AC was on, no matter the thermostat setting, it would just keep cooling the room right past it. When thier self proclaimed "expert" (according to the scheduler) on the system came out to walk me through how to use them, he had NO IDEA how to use the system and even asked me for the owners manual! As one can imagine, he left and I had no better idea on how to use them. We have eventually got them to a working state, and the system itself is great. Washington Energy Services though has little knowledge or experience on them. Update: 12/8/2011: One of the units has developed a very annoying and random squeak. We will be calling to attempt to have it fixed but I don't really want thier installers in the house after all the issues with the initial installation.

The job went well. They arrived a little late, but did a great job. Very professional and answered all our questions.

After speaking with them, they seem to be a really good company but their prices were higher and so I decided to get other bids and look into restoring my windows instead.

It thought it was very good. They were just fine, no problems.

Their estimate was high. They were about three times higher than the other quote I got. I had never had that job done before and they were taking advantage of that. They were very prompt in giving my money back to me when I did not go with them.

The salesperson was about an hour late. I had scheduled a few additional estimates in consecutive hours, so this was quite inconvenient. He only had time to drop off the bid and leave. I would have liked more time to talk with him, but I was with another company. Even in Seattle traffic, being an hour late is unacceptable without notification.

It was great. No hitch at all. Scheduled appointment on line, service person was punctual, friendly, and took care of our fireplace. I would recommend them if you need a gas fireplace serviced.

Fixed same day ( which is what my wife wanted!) -Overall = A- or B=+

I didn't purchase their service. They gave me a flat fee of $4,000 and didn't enumerate the expenses so I had no idea of how much the unit cost or the labor and parts.

First visit in 2008 WES could not see any problem. Each winter morning I have go out to garage and disconnect/reconnect hose from pressure switch to light furnace. Second visit in the fall 2009 to replace pressure switch that I have been telling them about. Six months later still same problem. WES only warranties labor for thirty days. Will have to pay more labor to fix a three year old problem on a ten year old furnace. Goodbye WES. Hello Angie's List.

Jonathan Dwight is excellent. After getting three bids from different companies I finally settled on WES. I had an extremely good impression of Jonathan and he struck me as extremely considerate, professional and competent. Originally, even with the 20% off coupon WES's bid was the highest of the three. However, Jonathan was very good at beating the other bids and ended up being the cheapest. The quality of the install was excellent and took only one day. The York Affinity system is the best on the market and is so quiet you can hardly hear the air handler at all when it's on and I can't even hear the outdoor heat pump unit at all when inside the home! My original heat pump and air handler would also make loud noises on initial start up and running. If I had to do it again I would still choose Washington Energy Services and especially Jonathan Dwight.

They were reliable and efficient. They brought our furnace up to current code standards. It was very, very simple to deal with them.

I was very pleased with my initial consult. I thought the salesman was professional and was considering the bid seriously when I decided to call another company for a second bid. My second bid was radically different in that a heat pump was recommended as an alternative to an air conditioner. (This bid was also several thousand dollars cheaper than the previous bid) I had never heard of a heat pump before and after the recommendation did a ton of research on it. I called WES to ask them why they had not recommended a heat pump and was told that it wouldn't be effective in my house. I was also told that the bid I had received would be lower due to a "meeting they had just had." I asked the salesman if he would resend the bid and he said he would. He did not. I talked to a private energy consultant and was told a heat pump WOULD be effective and in fact was the 'gold standard' for energy conservation in terms of heating and cooling. Ultimately, this was a personal choice and I was given two different options from two different companies so I cannot complain about that, however, WES did not follow through with the second bid and in fact have not contacted me since I called to ask about the heat pump? They just vanished.

After a weeks gone by now he's never sent us the estimate and after placing a few calls to him he's not answering. contact me for more details if you like: n_kellman@yahoo.com

The team was professional and timely. And while the the new units were expensive, they functioned well and we appreciated changing from the conventional mode for heating water. About the same time that the new system was installed, household electric usage spiked and after two years of trying to diagnose the cause, contacted WES to help us. After a protracted amount of time, placing several calls to the service manager and quite a bit of phone tag, he came over to assess the situation. To his credit, he spent a fair amount of time trying to diagnose if their installation were the culprit with no obvious conclusion. After turning off some components for a month at a time, observing electricity consumption, it was suggested that the circulating pump and timer should be replaced. We agreed on a date and time for the installation. I blocked the two hours off of my work calendar and waited for Monty and his technician to show up. After 45 minutes of waiting, I called him and he said he was working on an emergency, couldn't make it to the appointment that he would send Erik over. Called me back and told me Erik would arrive in 20 minutes. I had only anticipated being late for work by two hours, not four. I told Monty, no thanks, I would come up with an alternative. He said he was sorry; no suggestions for how to handle the situation, no follow up phone calls. Nothing. He just left an otherwise previously satisfied customer slip away. I called Ballard Natural Gas; they came over right away, spent significant time with me; didn't have a ready answer to the electricity consumption, but told me the water pump did not need replacing. Saved me $300. I'm disappointed. I liked both of these companies. Going forward, I'll give my business to Ballard Natural Gas.

The work crew is good, but I feel they aren't interested in total customer satisfaction.

We researched several companies on Angies List, chose 4 different ones due thier ratings & experience had by other Angies List reviewers. Had them come out for bids, these guys knew I was getting bids from others, so they were competive price wise. My Sales Rep was easy to talk to, and understood what we wanted. After choosing WA Energy Services for our "furnace install", we also got a FREE duct cleaning to go along with the new furnace. Which none of the other companies offered, (kinda cool perk?) esp. for what you pay for a furnace. Upon appt. set up they squeezed us in during a busy short week, for "our" convenience, which was totally appreciated & (Yes, another great service). All & All it went great, smooth and effecient. I felt that I was taken care of from start to finish of the job! Which many contractor type services, the homeowners cant always say.

The honorable Chris came out to my home for the scheduled air duct cleaning. He is so honest that he told me the trunk feed to hook up his vacuum hose was 12 in and that a 10 in was installed in my house. He could have gone under the house and rigged it but he told the truth. He was 10 minutes early. Polite man that took the time to explain so many thing about this topic. I can see why this company gets rave reviews. I will when having the heating system replaced. In today's atmosphere of greed and desperation this was a great experience.