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NorWest Kitchen & Remodel

Kitchen and Bath Remodeling, General Remodeling, Interior Painting,

About us

Since 1991 Norwest Kitchen & Remodeling has been the kitchen remodeling contractors for Seattle and Kirkland. We take outdated kitchens, bathrooms, and homes and transform them into what you want. Your remodeling company does kitchen remodels, bathroom remodels, and home remodeling. We’re the trusted source for cabinets and custom countertops. The kitchen remodeling contractors serve the King and Snohomish county areas. We upgrade your kitchens with the latest kitchen remodeling ideas, kitchen renovation ideas, colors, designs, and styles. Your neighbors will be envious of the look and feel of your kitchen remodels, bathroom remodels and home remodels. Find out why we’re the number one referral for Home Depot customers. Your kitchen remodeling contractors do residential remodeling and commercial remodeling. Contact us for a free remodeling consultation, and learn more about our full suite of services, including: Kitchen remodels Residential remodeling Commercial remodeling Bathroom remodeling Home remodeling Free onsite estimates Custom countertops Cabinets

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Complete kitchen, bath & residential remodeling, cabinet sales & installations, additions, remodeling, painting, windows & decks.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

2.618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
28%
4
0%
3
0%
2
22%
1
50%


Rating CategoryRating out of 5
quality
3.6
value
3.2
professionalism
2.8
responsiveness
2.7
punctuality
3.1
Showing 1-18 of 18 reviews

Marisa C.
12/2022
1.0
home remodeling
  + -1 more
One star is too generous! I wish I listened to these reviews as they seemed spread out throughout the years but now I wonder if a lot of people just don’t have the time to go and write something…ESPECIALLY after norwest has wasted sooo much of your time already! I don’t even know where to start on how awful this process has been start to finish! But it falls right in line with these other reviews! Wasted time, terrible communication, labor bids that seem to go up and up in price or issues arising (which are always YOUR fault btw) we had cabinet delays which I understand but now have been at a standstill on moving forward…caused me to attempt to contract out pieces of the labor myself (that they should have done btw and that we paid for already) but then they don’t communicate if it’s all coming together and being handled correctly leaving me to do everything and to reiterate we already paid them half the bid quote!! this entire thing has been an absolute nightmare and all I seem to get from HD and norwest is that nothing not their fault whatsoever. Right now I have absolutely no kitchen, it’s completely demo’d with no walls -it’s winter and I have 2 small children…people just don’t care or have any accountability like in the past ?? I will never understand and I resent being treated like I’m the problem here and “over reacting” or something …I’m sorry the rest of the reviews speak for themselves!!
Description of Work: Kitchen remodel

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Kristina Z.
09/2022
1.0
home remodeling
  + -1 more
Still not completed and we started this process nearly 14 months ago. I first emailed a month ago after we were told it was completed and as you can see in the pictures, it shouldn’t be.. After multiple attempts, no response. So we have a too small of a panel which is not fully painted. I’m trying to reach someone who cares and wants to make this right.
Description of Work: Kitchen remodel still not done

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$30,000

Ian M.
07/2021
1.0
bathtub refinishing, home remodeling
  + 0 more
This negative review didn't have to happen. After reading past reviews I was hoping that when my bathroom remodel was over, that I would be one of the positive ones. Unfortunately, the remodel hasn't even begun and I have chosen to take my business elsewhere. So here we go... We finally got to the point in life where we were ready to remodel our 1990's 5'x9' hall bathroom. When a friend of mine recommended NorWest, I thought it was at least worth a shot despite some of the negative reviews. From the outset, my conversation was about the general scope of the project and my general budget. If it wasn't reasonable, then I didn't want to waste anyone's time. I was told that my budget was somewhere in the realm of plausible, so I agreed to proceed. This meant paying a $250 fee to engage with them. This is the point where the road started to get a little bumpy, but was still acceptable. Each step of the process took weeks. The measurement appointment, the meeting with a designer, the labor estimate appointment...each of these folks was apparently so busy that they were booked out weeks in advance. Had I known that ahead of time, maybe I would have been more tolerant, but no one in the office let me know that these kinds of timelines were normal. This leads in to the general topic of communication, which became very frustrating. I consistently had to be the one to reach out and ask what was going on and what was next. When I didn't hear back, I had to reach out again to ask. This pattern repeated itself. Finally, we got to the labor estimate phase and things really started to go downhill. The estimator was here for about 10 minutes. He had the paperwork with all of the fixtures and finishes from the designer and we talked as well about the scope of the work. At the close of the appointment he said that normally estimates take 7-10 days but that he would have it to me in a week. After 2 weeks of hearing nothing I had to reach out to the office and ask what was going on. I was told that estimates take 2 weeks, that the estimator hadn't heard back from a subcontractor, and that I should have an estimate later that day or the next. So...another week went by and when I reached out, since no one at NorWest had bothered to contact me, I was told the estimator had been out of town but was back now, and I did get my estimate later that day. It did include a 5% labor discount for the delay. The estimate detailed what would be done, with the caveat that any changes or unforeseen circumstances could increase the price. The price was significantly higher than what had been discussed at the beginning of the process when I said I didn't want to waste anyone's time if my budget wasn't reasonable. At this point it was clear everyone's time and my money had been wasted. Cost aside, in digging deeper into the estimate, two high dollar labor items had been left off, even though they were in the designers details that the estimator had, one of which we even had a special conversation about while he was in my home. A few days after I received the estimate, the owner reached out to me to see how things were going. I appreciated the call and spoke openly regarding my concerns about the process so far. He assured me that if we opted to move forward, that I would not be having the same feelings of frustration that I had been experiencing. Shortly thereafter I informed the office manager that we would not be proceeding with the services of NorWest and I requested a refund of my initial $250. We went back and forth on this for a week with no resolution. I was essentially told that the $250 pays for the process to get an estimate, and that it would be credited toward labor costs. Since I was given an estimate, they had "performed" and I wasn't likely to get the $ back. There was much discussion about what "performed" means, and that if it is simply checking the box that I got an estimate, then yes, they performed. My argument is that the customer service bar is set very low if that's what it means to perform. Shouldn't the lack of effective, timely, and proactive communication count for something? Shouldn't the delays count for something? I waited a couple more days for a final response to my request for a refund of the $250. After not getting a verdict, I emailed and got an auto response that the office manager was out for week. I then emailed the owner. After no response for a week, I emailed them both again asking for whether or not I would get my $250 back. I heard back from the owner that he had replied, but from a different computer and it apparently didn't send. Nevertheless, my request was denied because they "performed." To think, they could have at least satisfied my frustration for $250 and wouldn't do it. So it has cost me $250, and more than 2 months of time that we could have been moving forward, to learn to trust the reviews. Where there's smoke, there's fire.
Description of Work: Remodel a 5'x9' Bathroom

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
4.0


Sandy B.
06/2018
5.0
remodeling, replacement windows, woodworking, home remodeling, interior painters
  + 3 more
We had a great experience with Melissa in scheduling our bathroom remodel. We had a little hiccup with the cabinet vendor but once we got the delivery date Melissa pre-scheduled us based on that delivery date and they were here the next day to inspect and install the cabinet. It was a custom cabinet so the remodel took longer than expected but all in all we were happy with Norwest Performance and understood that the cabinet vendor issue was out of their control. They were professional and here for us every step of the way. Made sure that we had a toilet and running water in our shower until the cabinet showed up. Norwest was amazing! The pics have no mirror because I took them before it was installed but it is a beautiful custom mirror!
Description of Work: Bathroom Remodel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Jessica S.
05/2016
2.0
home remodeling
  + -1 more
Contracted through Home Depot for a shower replacement. Originally told the project could be completed over 2 days, ended up taking 3 1/2 weeks. Consistent problems with quality of work: leaking shower, had to be fixed 3 times; caulk which never dried; water temperature adjusted improperly. People on the phone and who arrived to the house were always very polite and apologetic, but unfortunately the quality of the work and the schedule problems made this an overall bad experience. Would not recommend.
Description of Work: Replace a corner shower unit (fiberglass, glass door) in small bathroom.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$5,000

Randal W.
07/2015
1.0
remodeling, home remodeling, interior painters
  + 1 more
Norwest is Home Depots 3rd party installer. Unlike Lowes, HD does not cap what their installers can charge. Since most people want to deal with a single source in case something goes wrong, Norwest must feel that they can overcharge. Their bid to install 16 base cabinets was $20,224 not including moulding or toe kick - just basic installation. The entire bid was $32,400.50 which included minor electrical and plumbing, demolition and removal of old cabinets, minor structural modifications, drywall repair, painting and tiling a small kitchen. I ended up going to Lowe's and got comparable cabinetry for $21,500 including installation, but not the other things which I will sub out.
Description of Work: Provided outrageously high cost estimate.

Rating CategoryRating out of 5
value
1.0

$32,400.5

Leslie W.
03/2015
2.0
remodeling, home remodeling
  + 0 more
yyBad experience. From day one they were unprepared. Arrive with no plans. Materials were not inspected. A case of wrong tile was picked up which resulted in the tiler unable to complete job. Then there were two other types of tiles that they ran out of. I had to go to Home Depot to pick up. My toilet was measured incorrectly, so the toilet that I selected and they picked up had to be returned. I returned it in an effort to keep the project going. Project was scheduled to be completed on 12/19/2014. I am still waiting for my final inspection this week. Never met my project manager. Was let go mid-project. Time went by with no replacement. I found out he no longer worked for the company from my Home Depot rep. Every day I had to call Norwest and ask what time the subs would arrive. The subs were good especially the tiler and electrician. At the end of the project, it just ended. No thank you, no apology, nothing. I am surprised that Home Depot uses such a bad construction company. Makes me think twice about Home Depot. DON'T USE THIS COMPANY. YOU WILL BE DISAPPOINTED.
Description of Work: Small bathroom remodel

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Cara I.
02/2015
1.0
remodeling, home remodeling
  + 0 more
The communication was abysmal. From start to finish, it took over 9 months with many screw-ups along the way. We saw many of the same issues that other negative reviews on this site mentioned. Avoid this contractor.
Description of Work: We did a kitchen remodel through Home Depot and this was the contractor that did the work.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20,000

Laura B.
01/2015
1.0
home remodeling
  + -1 more
Thie original bid was extremely high, a total of $9214 to install 9 cabinets, pull some new electrical runs, move some outlets, install appliances and hook up dishwasher and fridge. The electrical portion of the bid was $5000 to pull 5 electrical circuits from our electrical panel (30 feet away) and to move some outlets. We felt that was way too high, so we had another contractor come in and do the work for 1/2 of that price and cut the elcetrical out of NorWest's job. We kept the drywall repair with NorWest, but when they showed up this morning to do the work, they doubled the cost and expected us to pay a total of $1900 for patching drywall where our electrician ran the new electrical drops. NorWest explained that if we'd gone with their electrian, there would have been less patching to do. We had already paid $1000 for what we already considered to be a $600 to $700 drywall job, but were willing to go with them because they were part of the Home Depot contractor team. Norwest was unwilling to adjust their bid down, so we called Home Depot and cancelled the whole job with them. We ended up having someone else come in to do the rest of the job for less than half of what they bid. Per Home Depot, NorWest is their only contractor for this type of work, so unfortunately we will not be working with Home Depot labor again, which is too bad since the rest of their services have been great. NorWest Kitchen and Remodel is taking advantage of Home Depot and their customers, be careful and do not let these people take advantage of you, too.
Description of Work: Like a previous reviewer, we were also assigned NorWest as the contractor to install our kitchen and agree this contractor is taking advantage of Home Depot and their customers.

Rating CategoryRating out of 5
value
1.0
responsiveness
3.0
punctuality
4.0

$9,214

Jason P.
01/2015
1.0
home remodeling
  + -1 more
unknown
Description of Work: We were assigned Norwest to manage a kitchen remodel by Home Depot. This contractor was a disaster. They took 16 weeks to complete the 6 week project, basically disappeared for 5 weeks after the demolition and we're currently fighting them for a $8K refund (without avail). Do not use this provider. They are terrible and deserve to be put out of business.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$45,000

Nicola F.
10/2014
5.0
home remodeling
  + -1 more
We worked with Norwest as this is the installer that Home Depot in Redmond works with. We had a very good experience. We worked with several people at Norwest, though the installation was done by the same two guys; different people did the demolishing and some final detail work at the end. Everything was professional, thoughtful and timely. They cleaned up every day and asked me for my thoughts whenever there were choices on something that could be done. Very happy with their work and the final product. The Redmond Home Depot provided a project manager from the store (no extra charge) who came out every day to check on the project - he too was great and helped make sure things were running smoothly. Indeed, everything went very smoothly - and we are happy to recommend Norwest Kitchen & Remodel and Home Depot Redmond.
Description of Work: Demolished old kitchen and installed new kitchen cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Annabelle R.
07/2014
2.0
remodeling, home remodeling
  + 0 more
Not impressed with NorthWest. They are a contractor to Home Depot where we purchased the work. They were to take out the old countertops, install a hood range above the stove, install a sink with plumbing, install all new appliances. I've spoken several times to their project manager and while he acknowledges stuff, the follow through isn't there. I have also spoken with the owner to share my feedback and there is still work that went not done. First, the guys put drywall on the walls but didn't check to ensure they were flat and level so when they brought in the tile guys, the tile isn't level on the wall. The project manager didn't seem to think that was a big deal. Also, the tile work, which they told me they would come back and clean up which they never have, was sloppy - chunks of grout left in the corners and the guy dumped his tile water on top of our vegetable garden. Not only that but the counter tops were installed before the tile guys came and there were scratches throughout on the marble we had installed. The company who installed the countertops had to come back and try to get the scratches out. Note, NorthWest never came back to fix any of the sloppy tile work and said it's because I have an old house (like 99% of homes in Seattle) as to why they can't get the tile to go flush on the wall. They left a nice big scratch on the front of my new stainless steel dishwasher and after charging another $250 to install our fridge after they told me they would not charge, they left a big dent in it. Again, taking no responsibility for it. Finally, they did not call consistently to let us know they were coming to the house to do work. Sometimes, it was an hour before and I have a 1 year old in the house. Not a great way to operate and while most of the guys were very friendly and saw problems with the work as it was being installed, they felt they weren't authorized to do anything to fix it. Not great customer service and certainly not great delivery.
Description of Work: remodeled kitchen

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$12,000

karen B.
04/2014
5.0
home remodeling
  + -1 more
NorWest was wonderful to work with. From beginning to end, they kept us informed and up to date. The office staff always returned our calls in a timely manner. If we had any questions, they got us answers. They were on time with estimates, delivery, installation and work completion. They were very hands-on. The installers were friendly and competent, whether it was the plumber, floor-tile installer, or vanity person, who showed up at our condo, they were great!!!!!!! We would use them again in a minute!!! We hope to use them on future projects. HOWEVER......NorWest came recommended to us by Home Depot, which is where we purchased the vanity, floor tiles, etc .We were happy with the materials but we would never go through Home Depot again!!! They never returned our phone calls or emails and were never available to answer questions. Thankfully, we were able to directly work with NorWest.!!!!!!!!!
Description of Work: NorWest came out to our condo, measured the bathroom remodel space to determine if our materials would fit and then then came back to demo the bathroom, remove old vanity/sink/faucet/countertop, remove old linoleum, install new sub floor, install new vanity/sink/faucet/countertop, install and grout new marble floor tiles, install new towel rod and tp holder.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,142

John B.
01/2014
5.0
home remodeling
  + -1 more
Impressive first interview contact with SandyBiggs resulted in hiring Norwest as our contractor. Strengths: Easy to work with when communicating our initial needs Quick response with planning for the project Excellent visualization of our stated needs Punctual: always arrived at the time agreed upon! Excellent coordination with subcontractors and Northwest employees Skilled subcontractors in all areas: electrical, plumbing, paint, hardwood flooring, granite preparation and installation High quality of workmanship in all areas Work completed ON TIME. Met the time line of thirteen working days. No surprises Price reasonable
Description of Work: KITCHEN: Installed new granite countertops, undermount sink, cook top with exhaust fan, dishwasher and disposal. Improved lighting. Refinished existing cabinetry. FLOORING: refinished existing hardwood flooring in the kitchen and entry hall. Replaced carpet with matching hardwood in long hallway and bathroom (1), and with heated tile in bathroom (2). Replaced old metal registers with matching hardwood registers in three locations to match the flooring. NEW CARPET: Installed new carpet in family room using extra thick padding for warmth in room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

SARAH P.
05/2012
2.0
home remodeling
  + -1 more
Do - if you have them do the work, have them do all of it (although I think their prices are kind of high which is why I went with others for part of the work). OR have someone else do all the work.
Description of Work: They provided estimates for the entire job, but I ended up just have them do the cabinet installation and molding. The electrical, demo, and drywall prep were done by others. They said they could come out at a certain time so I scheduled it around that, and then they told me - once all the prep work was done - that it would be almost another 2 weeks wait before they could come. They acted like there had been no previous communication. So I was without a kitchen for almost 2 additional weeks with nothing going on. I had a feeling if I had had them do the job from start to finish, they would have acted more professionally. For the services indicated, I paid almost $3500.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,500

Jadine T.
05/2012
1.0
home remodeling
  + -1 more
We had a very negative experience with this contractor. We had arranged for them to come and give us a bid on our kitchen remodel and the installation of cabinets we were purchasing through Home Depot. The estimator came to our house on a Tuesday and said he would have the bid ready on Monday. By the following Friday, we had not heard from them or Home Depot. It seemed like a bad sign for how they might handle the rest of the project, so we did not hire them for our project. The estimator was friendly, however we did not think their service was very professional.
Description of Work: Estimate for kitchen remodel

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Cristina S.
03/2012
5.0
home remodeling
  + -1 more
It went very well. The NorWest Kitchen cabinet installers are highly skilled, punctual, and professional.
Description of Work: The entire kitchen remodel project ($15,000+) was purchased from Home Depot who subcontracted the cabinets installation to NorWest Kitchen & Remodel. The cabinets installation cost is approx $5,000.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Barbara G.
11/2009
1.0
home remodeling
  + -1 more
The Project Consultant came to our house and took measurements as scheduled. He never followed up as he promised with a bid. He did not respond to phone calls and I finally wrote them off on the list of potential contractors to do our kitchen remodel. The sad part is this company was a referred to me by a friend.
Description of Work: To obtain a bid on a kitchen remodel.

Rating CategoryRating out of 5
responsiveness
1.0


    Contact information

    PO Box 5122, Lynnwood, WA 98046

    http://www.norwestknr.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    General Remodeling,
    Interior Painting,
    Finished Carpentry and Woodworking,
    Windows,
    Bathtub Restoration,
    Doors,
    Cabinet Refacing and Refinishing,
    Exterior Painting,
    Structural Engineering,
    Marble and Granite,
    Furniture - Custom Made

    FAQ

    NorWest Kitchen & Remodel is currently rated 2.6 overall out of 5.

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    NorWest Kitchen & Remodel accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, NorWest Kitchen & Remodel offers free project estimates.
    Yes, NorWest Kitchen & Remodel offers eco-friendly accreditations.
    Yes, NorWest Kitchen & Remodel offers a 5% senior discount.
    Yes, NorWest Kitchen & Remodel offers emergency services.
    Yes, NorWest Kitchen & Remodel offers warranties.
    NorWest Kitchen & Remodel offers the following services: Complete kitchen, bath & residential remodeling, cabinet sales & installations, additions, remodeling, painting, windows & decks.

    Contact information

    PO Box 5122, Lynnwood, WA 98046

    http://www.norwestknr.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM