MAGIC HARDWOOD

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Dmitri was very punctual about coming out and giving us an estimate. The installer did a great job of laying the floor; did not do such a good job on the finish work and put transitions in the bedroom doorways where the flooring was carried into the rooms. Do not feel transition pieces were needed. Have seen other flooring done and there were no transitions put in. The installer came around nine in the morning and did not leave until 9:00 pm the first night and around 10 the next two nights. He had to finish the job in three days as he was scheduled to be at another job the next day. We were not told that the installer would be here until late in the evening. We had to clean up the sawdust from the ripping out of the kitchen floor and installing the new floor. The installer was going to clean and move the furniture back when he finished at 10 pm the last night; we declined as he would have been here until midnight. There was damage done to the flooring when the installer put in the molding pieces around the entry way tile. Contacted Dmitri and he said he would come out and repair it -- never came. They did come and haul away the overage that was ordered and not used and did credit us the amount. We feel that by the time the installer was putting in the finish molding that he was so tired or he is just not experienced with it that he did not do a very professional job on that part. Otherwise he was very pleasant and hard working. I just don't like people staying so late and we feel that Dmitri or whoever scheduled the installer did not give him enough time to do the work. I feel that we should have been informed that the installer was going to be so late in the night; especially given that I was unable to use my kitchen the first night. That would have been nice to know.

Paul was very responsive and professional - prompt at returning my calls/emails and addressing my concerns. The installer - Vasily was very meticulous, patient and trustworthy. Lumber liquidators screwed up our order in multiple ways, Paulwas able to get through their thick skills and complete the job. Very impressed with them overall.

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The project went very well. Paul came out and gave an estimate for the cost of the project and discussed the various options. He helped work with the wood supplier and picked up the product and delivered to my house. On installation took two days and was completed on time and on budget.

ageYou rarely find such a professional outfit. They called when they said they would, they returned calls promptly, they showed up when they said they would. The intaller, Michael, was prompt, professional, a hard worker, got all the 600 square feet done in 2 days. He did a beautiful job of mixing the planks of wood to make it look natural. He even agreed to return in 2 days, after we cleaned up and painted the baseboards to assist putting all the furniture back in place. I would recommend this company to friends and family and would use them again when the opportunity arises.

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Overall, we were very disappointed with our experience with Magic Hardwood. There were several issues with installation, and getting a response from the company required multiple follow ups. They were very willing to negotiate, which we appreciated. I have detailed the entire experience below. Dmitiry came out and gave a quote for installation of laminate flooring in about 900 square feet. Magic Hardwood was highly recommended by Lumber Liquidators, and we were able to negotiate their installation fees down quite a bit, which pushed us to go with them, despite being slightly more expensive than other quotes. The initial installation took about 3 days, and seemed to go fine, although they did not leave any of the left over materials besides one small jar of floor paint/putty and a few tubes of adhesive. Once they were done we noticed a few issues. 1st was that the finish nails on some of the trim were exposed and sticking up, we have a crawling baby so needed this fixed ASAP. 2nd issue was that we could no longer open half of our double front door, and the other half required a considerable amount of force to close. 3rd was that trim was not installed at all at the top of the stairs, and 4th was that a large piece of sticker was left on a piece of trim in the dining room (which we thought we could remove ourselves with no issue). We contacted Dmitiry and scheduled a time for an installer to come out and fix the issues. Minutes before the scheduled appointment, Dmitiry emailed to cancel. Since the cancellation was over email, we did not see it until later in the day and spent several hours at home waiting for him to show up. Once the appointment was rescheduled, the nail and missing trim was taken care of right away, and the door was shaved down so it no longer took force to close - but the other side still could not be used, and the clearance under the door was so small we could not use any rug. When the installer was here, he admitted that he knew there were issues with the door but did not do anything to address them at the time of the original installation. After a few weeks we finally got around to peeling off the sticker on the trim mentioned above, and realized that the sticker was covering a large piece of missing wood grain finish on the trim. It appeared that when the trim was installed, the installers left the sticker to cover the missing piece since the sticker was very easy to remove. At this time we also decided that we really couldn't find any rug to use on the landing, and that we will need both sides of the door at some point so we emailed Magic Hardwood again to fix the issues. It took TWENTY DAYS and multiple emails just to get a confirmation that someone could come look at the issue again, and after it was looked at, another two weeks and a follow up email to get someone to fix it. Dmitiry came out to look at the issue himself and it was agreed that the laminate on the landing would be removed, the flooring beneath taken out, and the laminate re-installed - we were told at the time of the estimate that the current flooring on the landing would be removed, but that didn't happen. When the installer came out to do the work, he said that removing and re-installing the flooring would be too much work and instead just further shaved down the door. At that point we were so sick of dealing with them that we decided to just drop the issue and move on.

We are very happy with the install and would recommend them to anyone.

Dmitri and his team did a great job on our Tiger Bamboo floors. We bought a new home and replaced all the flooring. The job was done sooner than the estimated time and the floors look GREAT! Communication was easy, via cell, text or email there was always a response quickly. We would definitely use them again and recommend to family and friends.

Our floors were in really bad shape. I wish I had taken a "before" photo. Dmitriy assured me the floors would look like new. I was so surprised when I saw the floors for the first time. It looked like they had been replaced with new flooring. Dmitriy was very helpful and was very quick to respond to all my questions throughout the process.

It all looks beautiful. The few flaws that were in the floor are gone. They went completely to the edge without damaging any woodwork. Because of the equipment they use, there was no dust during the sanding. I would certainly recommend them to anyone who wants their hardwood floors refinished.

I would definitely use this company again. 1. the price is cheap and very competitive with may other companies. 2. work is done perfectly the way you want. 3. keeping the house absolutely clean. 4. very honest....nothing was missing from the house. 5. willing to help to put the furniture back. 6. work is done on time as promised. 7. my floor is beautiful....I am very happy.

did not know how to seal bamboo flooring - did not mix sealant correctly.

They were very fast to complete their work. They got the job done in 3 days. The owner replied to each and every phone call very promptly. We were happy with their service. Very pleasant and professional. Would do business with them again.

We were told job would be a 3.5 day project to rip out old floor (carpet and hardwood) and to install new Bamboo flooring. One person showed up for job. He ripped out old flooring and carpet and started to install new bamboo. He tried to remove hardwood flooring around island without moving island and he gouged base of island in multiple places. I argued that the island needed to be moved so he reluctantly removed island after gouging and scratching base of island (Island was brand new 6 months earlier). I was watching him lay floor when I noticed that he was putting in a broken piece of bamboo flooring. I had to point it out to him for him to replace it. He finished entire job in 16 hours by himself. Owner of company came by to get check and I told him that I was holding out $150.00 from balance of job he told me he would fix island which I said is all I want. Installer got out a touch up pen and tried to fix island to no avail then owner or mgr tried same technique to no avail. Owner tried everything possible to get me to pay entire amount but I refused and told him I wanted island fixed right and I would use the cabinet company who built the island for repairs. That ordeal finally finished and I paid all but $150.00 (I should have held out more). Over the next day or two I noticed a lot of bulges in bamboo flooring which I assume were caused by a failure to prepare surface. I also had to move island back to where it was because he was done with the job. I would never use this company again. The floor looks beautiful except for numerous bulges in floor.

We didn't go with them because we thought we will do the hardwood flooring ourselves but they were very personable. Their pricing was very competitive. They followed up very well. They were pretty much willing to do whatever we wanted them to do. If we were going to hire somebody we will go with them. They were awesome.

It was amazing! Everything was amazing with their service and the floors look beautiful.