King's Heating & Air Conditioning

I had a furnace installed by Kings Heating a few years back and when I went to get it serviced for the first time, the HVAC serviceperson pointed out that the venting wasn't properly attached and there was a 1/2 inch gap which can be dangerous. I had this repaired right away since it was something that isn't safe for my tenants. I contacted the company right away and the owner communicated in a demeaning and dismissive manner. He tried to come up with several reasons or excuses as to why this could have happened and "shamed" me for not having it serviced sooner, but as the HVAC serviceperson pointed out (and I took pictures of), this was 100% an installation mistake. When I pointed this out and requested that I be reimbursed for my out of pocket cost to repair it, he continued to make up excuses and told me tough luck. I own many rental properties, I have managed many renovations and projects so I work with a lot of businesses and tradespeople. This customer service response was one of the worst I have experienced and I will definitely make sure my colleagues hear about my experience so they avoid working with Kings Heating. A simple nominal expense reimbursement would have resolved this mistake but they cared so little about their customer, they refused to make it right.

They did a great job. I would highly recommend them and I would definitely hire them again.

I had several estimates for the work, but chose Kings because Don (who gave us the estimate) spent the most time to understand what problems we were having, to understand exactly what our house currently had (he actually counted all of the vents and determined how the existing duct work was connected to those vents) and to come up with a plan that would fix those problems. Kings estimate was not the lowest (because their estimate included some things other estimates did not) but the results could not be better because our new HVAC system is very quiet, and the heating and cooling are now very evenly distributed throughout the house. A little background... Our house is new construction, but it was already built when we purchased it so we didn't get to spec anything out. What we found from the different estimates: (1) the original furnace was under-powered for the house size. (2) there should have been a return air duct for the 2nd floor of our 2-story house. (3) the furnace was hung on the wall directly next to the single return air vent which meant that it was VERY noisy and that A/C could not be added without reworking both all the of duct work around the furnace. (4) parts of our house were never warm in the winter. The only estimate that called out all of the issues and provided solutions for them all was from Kings. The crew that came to install the new system were on time, professional, polite, cleaned up when they were done, kept us up to date throughout the process, and spent time to help us understand the features and maintenance of the new system.

Everything was done on time and exceeded my expectations. They take pride of what they do and will go extra mile to make sure that the job is done right. Chris is a super nice person and a pleasure to work with.

They do a great job. I've had them on other properties for years. We have 3 furnaces in different buildings and it's a little over $100 each.

Excellent. Both times I've used them they have provided great service.

Kings gave a thorough quote and while not the cheapest, seemed to have the best service. On the day of the installation, workers showed up on time, were very professional and cleaned up after.

**Please see attached letters for complete story - first pages are my letter and final 2 pages are the letter I received from Brent on the day the glowing embers were finally provided, but here are the highlights of the experience ** Dealing with this company was an EPIC FAIL!! I contacted the company based off online reviews and the fact that for my gas FP, only certain companies are certified with them to do the service, order parts, etc... I spoke with Linda who advised me that when the technician came out he would have a catalog for us to pick the logs we wanted, but that the rest of the work (Cleaning and glass seal replacement) would be completed on our schedule service date (9/25/15). First the technician (Paul) called me and said he was running a little late (like 15mins), which turned in to over an hour. Then he was not aware of the log catalog and had absolutely no idea what I was talk8ing about. He also said he did not know he was supposed to be placing the glass seal. So all he did was "Clean" the FP (again, removing but not replacing the glowing embers that go under the logs). I asked for a call from the office to arrange the log replacement and seal installation. A couple of days go by and no call, so I call and am told everything is special order and they need the year of the FP. Why wouldn't the technician get that information before he left? A couple more days go by and I call the company with the year of the FP since they did not call me, nor did they send anyone out as they said they would and requested a quote via Text message per my request, which was over $1200. Not only charging for the parts, but also additional labor. I rejected the offer when I found the parts though another certified dealer for ½ the cost. Since I thought we had already paid for the installation I texted Brent who said he would still do the installation. Again I assumed that with all of our back and forth, the installation was already paid for with the initial $265+ I paid on 9/25/15. That was not the case however, as Brent charged an additional $130 to install the logs and then told my wife I ordered the wrong part on the glass, so he just put back up the old glass. He didn't even clean his sweat off the inside of the glass, so it looks terrible!! Oh, and best of all, the glass seal can be purchased at pretty much any FP dealer and probably even Home Depot or Lowes!! Communication and follow-up with Brent was horrendous and he NEVER initiated contact with me on any issues even when he said he would get back to me. All I ever got were excuses that he was out of town, out in the field, misunderstood, etc... Since when is it up to the customer to do all of the footwork or a project, be the one that always has to initiate contact to get any result and then be insulted by the owner of the company you are doing business with? This was truly the WORST experience I think I have ever had with a service company.

They were very professional, patient with our situation and we are extremely happy with the results. The only concern is we are still waiting for them to help submit the rebate forms with the city.

We were very impressed by the professionalism Kings showed. System was put in in no time and everything was taken care of including a small problem with the thermostat. Very happy with our cool house.

Chris & his crew did an amazing job from start to finish!! Chris did a load calculation as well to ensure everything will be properly sized. It took me several quotes(6+) from different HVAC companies to find King Heating & A/C but it was all worthy it because that company did a Great Job! They had this deal where you buy an A/C & you get a free heater...couldn't believe it but it was true! :) The other thing I loved about this company was the quick turnaround time to get me scheduled and install the new A/C & heater. I highly recommend this company to anyone looking to get a new A/C or Heater. Make sure you speak to Chris...Awesome Guy!

They were referred by Puget Sound Energy. They are our gas company. That's why I went with them. They did the job. Everything is fine. The pilot light doesn't go out. We went through the winter without the pilot light going out. They went through and found that the cap the other provider had put in was not performing correctly. They told me that whoever did the work didn't know what they were doing. As soon as I called them they came out the next day.

I recommended them to my client, who then went on to use them for his new condo and also his existing home. Since I didn't get in on the details I can't really write a detailed recommendation.

I called for an estimate and Chris came out as scheduled and showed much expertise and knowledge with the system. I had two other bids which was far less professional. I notified Chris that he had the job and it was scheduled for two weeks out. Chris called back and said he had an opening and could come out the next day. Made the wife totally happy as temps were going into the 90's. The crew arrived on time, never slowed down, was very professional, and really easy to work with. They arrived at 9:00 AM and was completely cleaned up and gone at 3:30 PM. Super fast. Inspectors came out and passed all work. They also replaced the old thermostat with a new compatable one. We are so happy that we chose and quot;Kings Heating and Air Conditioningand quot; to do the job.

It went very well indeed. The technician fixed our old oil furnace, and this was a difficult task indeed ! We'll certainly use King's Heating again !

We called PSE about a gas smell and they determined it was our furnace. They turned off our furnace and told us to call a repairman. We called King's Heating since they are Payne distributors. They replaced the primary and secondary heat exchangers which were under warranty, replaced the ignitor and the thermostat. While making repairs realized that there were venting issues as well. They got the furnace repaired and ordered new parts to repair the venting issues. Within a few days they again came out to complete the necessary venting problems. Every one at King's was pleasant and punctual but most important they didn't leave us in the cold. Thanks for the great service.

We had a tech from our current furnace company turn off our furnace after a desperate call for service (we were smelling raw gas). He told us we needed a new furnace and left us with a cold house. As such we called King Heating for a quote. Chris came originally to give us that quote. He examined the furnace and pointed out serious issues with the original installation. These installation issues were what lead to overheating the furnace box, causing the conditions that lead to our service call. He suggested that the furnace as salvagable as long as the installation issues were fixed. So there was no quote for him to do for us. Fully knowing that there was no income for King Heating on this call, he kindly loaned us space heaters to tide us over until we could work out our issues with the company that installed the furnace. Chris is just what you hope for when you call a contractor: prompt, thoughtful; knowledgable of his profession and honest. Kings Heating came to me on a verbal recomendation from a friend. He was a happy customer and I will seek out Kings Heatng for all of my heating and a/c work. Please consider them a true gem in a profession where there is lots of room for improvement.

They installed a high efficiency furnace and we love it. It's quiet and very fast. Their recommendation was right on target. They also installed a hot water tank for us and helped advise on the size and type. We're very happy with the outcome.

We converted a bonus room into an en suite bedroom and needed a duct added for the new bathroom. The old bonus room/new bedroom had always been chilly since it's situated over the garage so we asked what we might to do improve the situation. We got three estimates and interestingly each company had a different solution. Kings Heating was by far the most reasonably priced and the solution they proposed to warm the room up made the most sense. Everything went smoothly and the room is toasty warm as promised.

They did excellent work and we would recommend them totally. Their responsiveness and punctuality were good.

When we called Kings they were able to come the following day on time as promised. The technician spent about 20 mins and said that he thinks the thermostat and gas valve was the problem and needed replacement and he was going to call the manufacturer to order parts. Kings heating called a day later and told me that replacement parts are not available from the manufacturer and recommended replacement of the entire heater for $2860 plus tax. Naturally we were shocked at the price tag and decided to cal Washington Energy Services (WES) for a second opinion. They came and found that the only problem was that the mixing valave that mixes the hot and cold water was broken and were able to order the part same day and fix it. They also recommended that the overflow tank was about 20% lesser volume for this size of heater and recommender switching the overflow tank. Total cost was $370 and we had hot water in about 45 mins. We couldn't believe that Kings Heating was going to rip us off for over 3 grand when the solution was less than a couple hundred bucks (not including the overflow tank..which was was not critical per Washington Energy Services) Kings heating was forthright in letting us know that the parts were not available, although WES was able to obtain the same parts next day. Stay away from Kings at all cost especially for Hydroheat issues...they either dont know what they are doing ..or find replacement of entire unit the best way to fix minor issues..Its now late January and the our heater is running fine.

They were great. They provided a quick response and wonderful customer service.

They charged me $427 for about an hour of work and 3 caps for the heating dock cost about $10 materials. They never send me a bid as they claimed and they threaten to take me to collection agency when I dispute with their bills and confront them with their dishonesty. From my experience dealing with them, they seem to have a system setting up to rip customers off and get away with it . When I confront them on the phone, I heard a beep noise and I was not sure if they also recorded my phone conversation without my knowledge. I just jointed the Angie's list today and hopefully to find some decent companies to help me do works on my rental properties. Now I doubt if I made the right decision after I learned the rip off company like King's Heating is also on their list. ***Member Update: These are the facts of what happened. 1) The bill of $450 which King's Heating claimed as a bid was unreasonable and unfounded. It is twice as much charge as the agreed upon work rate. There was no bid, proposal or e-mail that I have received from the company prior to the job to agree the amount of $450, nor I have agreed or signed any written bid or estimate. I only got a free verbal estimate from the owner Gary before the job started, not a bid. It was around $300 plus or minus depending on how many hours the job took. The owner estimated around 2.5 hours' labor plus material. 2) I was told I would be charged only $89 per hour plus parts, I was there the entire time of the work and it lasted less than 2 hours. The parts used costs less than $10 at home depot, I was charged $55 for parts. At $89 per hour plus parts I should at most be charged $178 plus $55 for parts which should add up to $233. 3) I paid them $300 already which they immediately cashed, fully acknowledging my writing on the check that states, cashing this check indicates acknowledging payment in full. The $300 is already more than what I should have paid. I am in the process to report the company's unfair and dishonest practice of billing to various private and government agencies and bureaus. They threaten to turn me into collection immediately after I questioned the bill, which leads me to think that they unethically bill clients all the time and try to use intimidation to force people to pay money that they did not earn with their labor. Please help me find justice and prevent them from doing this to others in the future.

They have treated me well. They were not only professional, they guaranteed their work. There was a situation where the furnace had a problem within the month and they came and fixed it without any charges. I think they guarantee their work for 30 days, but I am not too sure. It is an old furnace, temperamental and they follow the problem and get it resolved to the customer's satisfaction. We have had them for several years and they come out annually and clean the furnace and do any repairs on it. They have done an outstanding job. They are busy but come as soon as they can, you might have to wait for a day. They are timely in their work.

He is really great and I would certainly use them again.