In the process of doing the work they broke some of the recessed lighting canisters we had installed previously and claimed it took them 8 hours with 2 guys to sort it out. They charge by the hour and find creative ways to drag out the time they spend at your house. We hired an actual professional electrician to fix the probelsm they created and it took all of 20 minutes. Seems like a nice guy, but make sure you get everything in writing about the cost and what his intentions are. If he wants to charge by the hour look for a different electrician. There are plenty of good ones and Innerspace is not one of them.
Description of Work: Troubleshooting a light that wasn't working and installed a dryer connection.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$1,500
Response from Innerspace Electric, Inc.
The customer attempted to intentionally misinterpret the quote. The labor was quoted for each man hour. The customer demanded all personnel work for the price of one Journeymen. The customers wife understood the charges and paid. Two days later the customer demanded a refund. This was completely unrealistic. The labor rate was extremely low considering each electrician was a fully licensed Journeyman in Washington State. I find it remarkable some people would expect top level professionalism for free. The home was an older aluminum wiring dwelling that had several dangerous issues which could have short circuited and caused a fire. We did not charge for all the work and repairs provided, and we were given approval for each issue. His wife was at home the whole time and thanked us for all the hard work. This customer was very familiar with the complaint process, and was obviously used to getting his way by threatening service providers with negative reviews. If any other contractor is reading this I highly recommend staying away from this customer. He will agree to the work, then try to change the contract when you are done.
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Service Categories
Electrical,
Stereo and Home Theater Systems,
General Remodeling
FAQ
Innerspace Electric, Inc. is currently rated 1 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Innerspace Electric, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Innerspace Electric, Inc. offers free project estimates.
No, Innerspace Electric, Inc. does not offer eco-friendly accreditations.
No, Innerspace Electric, Inc. does not offer a senior discount.
Yes, Innerspace Electric, Inc. offers emergency services.
No, Innerspace Electric, Inc. does not offer warranties.
Innerspace Electric, Inc. offers the following services: Electrical services and installations, remodeling, steam baths, hot, spa tubs & home theater installation.