Hillside Roofing & Gutters

Hillside Roofing was excellent. They were courteous, prompt, did the work very quickly and were very professional. I would hire them again if needed. Very happy customer.

Job and communication were done very professionally.

In the process of cleaning moss off of my chimney, I found soft spots in the roof around it. I called Hillside, and spoke with Dan South. We made an appointment for him to come take a look at the roof mid week the next week. He arrived a little early, which worked out well for me. He looked at the roof, and said that the problem was with my chimney, and not the roof. He said the soft spots would be okay until another roof was needed, but that I needed to contact a chimney mason and have them address the issues with the chimney. He checked out the rest of the roof and said it looked fine. Dan was professional, honest, and personable. I will call again in the future should I need roof work.

We purchased an Angie's List deal. We contacted the company right after purchasing the deal and the company sounded as if they had sold too many deals and were busy. They took our name and number and told us they would call back. They never did. We contacted them again a couple months later and left a message. We never received a call back. We wasted $200 on an Angie's List deal and did not receive the services promised.

2&1/2 days of work for a tri-level house. You have to wait your turn for them to start but it was done cleanly and with no complaints. The installers were courteous and knowledgable and worked hard. When they finished the roof,lawn and gutters were whistle clean. My worst problem was deciding which color roof to select.

It was really great. They showed up on time.

I called for a refund and I also wrote an email through Angies list with no reply. I would NOT recommend.

From start to finish, our experience with Hillside went as well as one could ask for. The owner, Greg Gustelius, did the initial inspection, and I found him personable, articulate, thorough, and willing to spend as much time as I needed to discuss what the scope of the job should be. He was punctual, and we had his bid a couple days later. We got three other bids, two of which were competitive, Greg's being only slightly lower, but it wasn't just the money. He impressed me, and we felt confident choosing him and his crew. He gave us the requested forewarning of when they were going to start the work, and they finished when he said they would be. His crew was polite, worked quietly(as "quiet" as roofing can be...), did less damage to the encroaching plant life than was reasonable to expect, and cleared the sight of virtually every scrap of debris before they left. The roof looks great; the invoice for the job matched the bid, and they did everything we had discussed. We are indeed satisfied customers.

The provider came out and inspected the roof, informing us that it was in better condition than I had thought, and that there weren't really any serious issues to address. He said that he would get back to me in a week or two with an estimate for replacement just so that I was aware of what the cost would be when the time came, but that we didn't need to think about replacing it immediately. Time passed and we never received the estimate, and eventually I forgot about the whole thing until I received an email from Angie asking me to review the service. I made an attempt to email Hillside, but never did get a response, and I quickly forgot again. Finally last week I called them and was able to eventually speak to the person who had come out to do the original inspection (the owner, I believe). He apologized for the delay, said that he would send out the estimate immediately and refund the cost of the Big Deal since there was no work to be done at this time. I believe the delay (6 months) was the result of an honest mistake caused by me getting de-prioritized for the "real work" that was happening during the busy season, eventually causing my estimate to "fall through the cracks." If I also hadn't forgotten about it, I don't believe it would have taken as long as it did. The person who inspected our roof seemed very personable and knowledgeable about the subject and was willing to take the time to explain concepts, rules, and whatever else to an interested homeowner.

I wanted an expert to advise me on the roof of the home I recently purchased and make any minor necessary repairs. Be prepared to be astounded by his knowledge (sarcasm). He seemed to go out of his way to impress you with his expertise which I appreciated at first but eventually made me leery. The first appointment was for the consultation. Communication on getting the actual work done was difficult at best. Expectations weren't clear (he eventually told he needed a signed agreement, then called and said he's be out the next day... weather prevented that). My concerns weren't clearly addressed. In the end, since the work wasn't getting done so I requested the remainder of my money back which was promptly sent.

Provider was out quickly to fix the problem. Very professional and knowledgeable. Will use the company again.

We met with Greg on July 25th. He said a est would be coming. When we heard nothing from him for almost a month, I called him back, finally received est Aug 20th. I had some confusion about the price. The $199 fee was never refered to in the est, so I assumed it would be deducted from the total price quote we were given. It wasn't. Later Greg explained it was already deducted from the total of what the quote would have been. My fault I didn't ask. In the end, the work took less than 2 1/2 hours, and I felt the price was a little high for about 4 man hours of work, but I had already agreed to it. The work went well. They were efficient and everything they did looked to be good quality. Only problem was the timing of the work. I was called that morning by Greg and we agreed (I thought) that since it was raining the work would be postponed to another day. The workers came later in the morning anyway which I didn't expect. I wish Greg had phoned to let me know they were coming after all.

Hillside called to schedule inspection. When I called day before inspection, they told me it wasn't scheduled until the following week. After inspection they told me to expect estimate the following week. Two weeks later I called to ask about estimate. They finally sent estimate and it was higher than expected. We decided to go ahead with the repairs and emailed signed proposal. A month later I called to ask why the roof repairs were not done. The said they couldn't go up on roof on windy or rainy days. I tried to be patient but it is more than a month later. I called Angie's List to request refund. We will just wait until spring and use someone else to replace roof.

So far so good. No leaks and after the record rains we had in September I am very hopeful that all is going to be fine.

Poorly. I feel ripped off. I would never recommend that anyone use this business.

This was one of the "big deals" to have the roof cleaned and checked. They couldn't clean it as it's shake and they didn't want to walk on it, said it just had 1-2 years. I asked for an estimate for a new roof but they didn't follow up on it.

I called Hillside Roofing & Gutters and made an appointment with Greg Gustelius. Greg came to my house at appointment time. He got a ladder and inspected my wood shake roof. He said that was so worn that any repairs would just do more damage. Greg said that it would probably last through the winter if we didn't have any big wind storms. The next step was to prepare a bid to replace the whole roof. He gave me a bid and I am going to get a couple more before I decide what to do. Dee Bates

Recommended new roof and pitched his company for the work. Had six other inspections free of charge.

Greg was really punctual and very nice to work with. He gave our roof a good look over, then had his crew come out to replace missing shakes and re-nail those that were loose. Additionally, he had them clean and reseal a gutter that was plugged. It was a two man crew, and they were finished within 2 hours.

I had to contact them, then they never called to schedule. Said they' d get on it. Sent someone out without contacting me to let me know he was coming, Work seemed ok, but communication and timing not good .

Hillside Roofing set up an appointment in less than 24 hours. The work was not able to be done due to complex circumstances, but he gave us excellent advice and helped us to understand our roofing problem in greater detail. We would gladly use this company for future roofing needs.

I was somewhat confused by the visit; I thought some work would be done but it was JUST an inspection and he didn't find any serious problems. I told him I was concerned about rodents accessing my attic along the roof line, but he couldn't find any holes. However, I know the rats have been getting up there somehow. But that wasn't my only reason for having him come out; I wanted to find out how to get everything in shape where the roof meets the side of the house; I can see from the outside that wood is water damaged. He said these were minor things and he didn't bother giving me details or say he would fix or who could; this also confused me. I decided I must have misunderstood what he was there to do. So, I'm not sure if I am satisfied or not...

Hillside installed my new roof in January. Now it is August and we finally got some rain. I noticed that a loose gutter section had produced a small water fall. I called Greg and he promised to stop by the same day to fix the problem. I had to leave for part of the day. When I returned home Greg had been here and fixed the problem to my satisfaction. Hillside stands behind his work.

Greg the owner of Hillside came to my house to a**** my roof situation. Initially I was thinking about a steel roof. Greg convinced me that the structure of my roof-line was not suited for a steel roof. I settled for a conventional shingle roof. A few days later Greg came back to give me a written estimate. Is spent quite a bit of time explaining all the features that would be incorporated in the new roof. I was sold on what he had to say and gave him the go-ahead. I also understood that the estimate might be a bit lower since he would not know how many boards would have to be replaced until the old roof was removed. We had to wait till we could have at least three good-weather days. Near the end of January 2013 the weather was favorable and the roofing job got started. The staff of Hillside roofing was courteous and very professional. They had to replace a large number of boards which had rotten over the years. I am glad to have a great and solid new roof now. I feel good that I went with Hillside. The company has been in business since 1983. I would recommend to anyone who needs to have a roof replaced.

He did come out to look at the roof. He said due to the angle of the roof that there was nothing he could do for it. He looked at it through binoculars and again said there was nothing he could do. He also asked if I was going to pay him for his time so I gave him $25.