Harts Plumbers, Electricians, & HVAC Technicians

Professionally completed work within the timeline.

not worth it

[no comments provided]

The plummer Jason was very informative and efficient.

Customer service is tremendous. Made appt yesterday, problem fixed today. Landlords with tenant septic tank or drain field problems should call this company first. Bang for buck, call Hart s.

Experts in what they do and listen to me

Very friendly

I appreciated, the fact being a widow and home alone, that the company emailed/texted me a picture and profile of the service repair man, so that I knew what he looked like and something about him.

Colton Bilderback was the plumber that Harts sent to me. I was very pleased with him. He went the extra mile to make sure I was satisfied with his work.

The employee Harts sent out was right on time and easy to work with. He explained my options for repair and replacement. I chose repair, which was completed quickly and now my toilet is working again. I chose to go with a repair rather than replacement (although that was my first choice), as the replacement price from Hart s for their most basic model standard flush toilet and installation was exorbitant. I was quoted almost $1100. A decent, dual flush, low flow toilet can be purchased at Home Depot for less than $150. Two hours of standard plumbing should run no more than $180, according to my research. If you do the math, you will see why I won t be going to Harts for any of my future plumbing needs.

Price was a little higher than expected, but they do give a senior discount. Showed up on time, some bad info on if I needed a regulator or not, turns out I did need one. Overall I would use them again.

Ethen was very polite and very knowledgeable. We will definitely use Hartâ s again if needed.

The worker that Hart's sent out was very good and detail oriented,explained things well and did great work.I was more than satisfied and definately recommend them for your plumming needs.

Hart s plumbing went way above and beyond anything I ever expected when I called a plumber. The customer service was top notch, and extremely friendly and caring employees! They repiped my house in a day and a half and worked with the price. The most important thing was the way they felt like family and cared about every aspect of the job being done quickly and right. I would highly recommend them to anyone in need of a plumber!

I struggled a bit in determining how to rate the service I just received from Harts Services. I would happily give Harts a 5 star rating if it was only about the serviceâ ¦but itâ s not just about the service. Thereâ s another factor I have considered after the fact and having done so I have since changed my mind. It wasn't a lot of work but it was definitely work that needed to be done. Specifically, I needed to have two water supply valves under the kitchen sink replaced and I needed the toilet gasket seal at the base of the downstairs toilet replaced. Thatâ s it! I had already removed the kitchen faucet and replaced it with a new one so no work was required there but the valves under the sink were old and not compatible with modern faucet designs so they needed to be replaced before I could use the faucet. Based on the reviews I read through Home Advisor, I decided to go with Harts Services. I have absolutely no problem with their customer service or the person who came out. Both the customer service person and the technician who came out were great; very personable and friendly. I also have no problem with the quality of the work performed. It was excellent! The technician was very competent and efficient and took care to keep the work areas clean. Hereâ s what I have a problem with: the cost! Thatâ s it. The technician was in the house for about an hour. He got the two valves removed and replaced in about 20 minutes and the toilet gasket seal removed and replaced also in about 20 minutes. The total visit lasted about an hour give or take a few minutes. For this service, I was charged nearly $1,100...and that was including a veteran's discount! Iâ m thinking the parts were $50-$75 at most. Rather than charging by the hour, this was â parted outâ and each valve replacement was charged as a separate job (at over $360 per job) as was the toilet gasket! So I have to ask; a thousand dollars an hour for a plumber??? Now Iâ ve been on this earth over 60 years. Iâ m not a plumber but I do know how to turn a wrench and am reasonably handy around the house. Since when did plumbers start making upwards of $1000/hour? I havenâ t needed a plumber in a while but I have a difficult time believing this is the current going rate. I needed the work to be done and to be fair, no one twisted my arm. He did present me with the price before hand and I agreed to pay that so I have no one to blame but myself although I had no idea it would take less than an hour to complete the work. It wasnâ t until after he left and I started to think about it that I began to get upset. This was not difficult work. For the work that was done, a fair price in my mind should have been in the $300 to $500 range for an hourâ s work. That is also in line with what I learned is the average hourly rate charged by most plumbers. So, thatâ s why Iâ m not recommending Harts Services and only giving them a 4 Star rating. It would be even less because of the price but , as I said, I have no one to blame but myself. I was under no obligation to accept that price but, at this point after the fact, I canâ t help feel like this was far more expensive than it should rightfully have been. The next time I need minor plumbing work doneâ ¦Iâ ll be more thoughtful. I'll do the necessary research and ask the question: do you charge by the hour or by the part/job? Or if possible, I'll just do it myself if I canâ ¦before calling on the services of a $1000/hour plumber! Charging by the part or by the individual job, especially when the individual jobs are minor, as in my case, may enrich the company but it's not fair to and very bad for the customer. Harts Services needs to adopt a per hour pricing strategy instead of a per part/job strategy. Until they do that, I will not recommend them or use them again. Live and learn.

Great employees, no problems,very pleased

Could have been better prepared with parts, lighting, clean up equip

Quick to respond. Cody is friendly, professional, and competent. I would hire Hart s again!

They responded quickly to our request

Scheduling my estimate & the actual work was great! Customer service was on top of every detail & even sent a text with a photo & bio of the guy coming to do the work. The work was done perfectly. There was some clean up left for me to take care of, but nothing major. I rated the value for the money at a 3 since it seemed very expensive for the amount of work I had done. Over $2700 to install a hose bib, & a gas connection for a BBQ. I am very satisfied with the quality of the work though & I've never seen better customer service than I did from their dispatchers.

GREAT SERVICE