GREAT FLOORS

Our installer seemed very knowledgeable and professional.

They did a good job and gave us a good price. The salesman's name was Gordon and he was really great. He was really great with giving us a good price and he was really knowledgeable.

Horrible. Could not buy from Lynnwood store. Impossible to get detailed written quote. No follow up. Did not want our business evidently. We bought from another dealer.

It never happened. Four days after placing the order (and paying!) - we returned the samples. We talked with him about future wood laminate installation. Later that day he called to inform us the materials had sold out and/or were put on hold. We asked why he didn't put our order in - or at least put the materials on hold - especially since we had already paid. The response was and quot;I should haveand quot;. He asked us to return and look at other items. We had already spent hours searching for the right materials and at that point he no confidence in him and the store. We asked him to cancel the credit card charges. The manufacturer's order didn't need to be cancelled because it was never placed. Our salesman never viewed the site and when we found an excellent flooring store, they came to the site and provided great advice and gave us a complete overview of the extent of the work (including the baseboards needed to be removed). Great Floors didn't look at the site nor understood the sense of urgency. Just lots of jovial and quot;Not to worryand quot;. Our installation did happen on time with beautiful materials and a superb installation. If you want a great experience, head for Summit Flooring and ask for Laura. She will spend time with you, knows her materials, and has installers that khow how to provide excellent installations. By the way, the cost was the same.

We chose prefinished Cumaru. The installers delivered it the week before so it could acclimate to the house environment. They came the next week to install. They showed up at the appointment time and worked fast and efficiently. They were polite and friendly. They did the installation in two days including putting in new base molding. When they were finished they requested we do a walkthrough to make sure everything was satisfactory. We requested they replace one plank which had a bubble in the surface, which they did. We couldn't be happier!

They have a great selection of low- to high-end flooring. We already had laminate installed in half of our house, but the style was discontinued, so we needed to find something to match as closely as possible. Other stores had more limited selection, and Great Floors was the only location that carried the brand that we already installed (Armstrong), and we found a close color and style match. Joan was very helpful and professional. Glad we found you!

We still have not made a decision, but we know we will not use them. They just did not have the product we ultimately wanted, but I can say from other estimates we got so far that they were definitely in the ball-park. They were very courteous and prompt. We did not have any issues with them.

The salesman Fais was very helpful and helped me find a great product from Armstrong. Very happy with the installation. Thanks.

It was pretty good service. They did what they said they were going to do but the waxing didn't last as long as I thought it was going to. It had some spots and it wasn't like deep waxing. I wouldn't say it was a superior service. I can give them a 4 out of a 5.

They were very professional, easy to work with and completed the work in a timely manner. It was a wonderful experience to work with them. I would definitely hire them again in a heartbeat!

Overall, the experience was great. The employees were incredibly knowledgeable and responsive. Fiaz Cass-Elias was very good; he directed us to go down to the warehouse to look at the pieces of granite instead of just the showroom. I took his advice and was able to find granite that I liked muxh better for the same price. He was prompt with returning calls and attentive to making sure everything went okay. The companies used to do the installation were likewise attentive; there was one issue with the granite but everything ended up working out.

The company was fine but they wanted $50 to give us an estimate to finish the hardwood. They would deduct it if we went with them but that wasn't right. We found another company that gave us a free estimate and did a great job. Their business model wasn't quite right. They were great people and they were really nice but that was an issue. They should have free estimates because that is part of being in business. We though wanting a deposit was inappropriate.

They were wonderful. We dealt with Fiaz and he was great. There were some issues with the granite that required somebody coming back out to fix something and that was taken care of very promptly. We used recycled commercial rubber tire and coconut fiber flooring. They were great and they were very responsive. I talked to Fiaz numerous times and he was always responsive and helpful. He made an excellent suggestion that I go to the granite warehouse where I actually picked out different granite in the same price range than the sample in the store. That was probably the best advice that I got because I am much happier with it than the color at the store. The pricing was reasonable.

They did a fine job and I was very happy with their work. They came when they said that they would come. They gave us good estimate and they stayed with their estimate. They did everything in one day and did not leave any mess. I was completely happy with them. I have never had this kind of work done so I am not sure if I can compare the price. However, I was pleased as their price seemed reasonable. I would definitely recommend them to other members.

I researched and obtained bids from about 8 companies for installing laminate flooring in my condo. Great Floors' bid was very reasonable and I feel like I definitely got my money's worth. They had some of the best quality laminate of all of the companies in terms of choice of colors and textures. The Armstrong Jefferson Red Oak laminate that I purchased looks like real wood and is very durable and scratch resistant. From start to finish I was very impressed with their work! Karen Ivey, the salesperson, was very professional and helpful. She promptly returned calls and answered all of my questions. Dave came out and installed the laminate floor. He did a fantastic job. He came at the agreed upon time, answered all of my questions, did a great job at installing the floor and cleaned up afterwards. I am very happy with my new floors and would highly recommend this company to anyone wanting new flooring.

WE SHOPPED AROUND AT FOUR OR FIVE CARPET STORES. THIS PLACE HAD THE BEST PRICE FOR THE QUALITY WE WERE LOOKING FOR. THE INSTALLERS SHOWED UP ON TIME AND DID GOOD WORK.

OVERALL IT WAS A GOOD EXPERIENCE. I FELT LIKE WE GOT A DECENT DEAL ON NICE FLOORING, AND THE SERVICE WAS FINE. WHEN I HAD QUESTIONS OR ISSUES, THEY WERE RESOLVED FAIRLY QUICKLY.

I WISH I NEEDED MORE CARPET -- I LIKE REWARDING GOOD COMPANIES! PRICE WAS COMPETITIVE. FOR THE INSTALL, I WAS TOLD THE MEN WOULD SHOW UP SOME TIME BETWEEN 11AM-1PM. THE SALES REP ESTIMATED 3-4 HOURS TO INSTALL AND REPAIR. THEY CAME EARLY AND WERE DONE IN *TWO HOURS* -- PHENOMENAL!