Geek Squad - Best Buy

TV Sales, TV Service - Cable, TV Service - Satellite,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
43%
3
14%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.3
responsiveness
4.0
punctuality
4.8
Showing 1-7 of 7 reviews

Jerry C.
12/2011
5.0
tv sales
  + -1 more
Once I decided on the size of TV set I wanted the salesperson was very helpful. They answered all my questions and demonstrated all of the features of the TV set. They brought the set out and loaded it in my car after the purchase was made. I will shop there again.
Description of Work: I purchased a 40 inch Samsung HD Television from Best Buy. This is the second set I have bought from them. I do my homework before I make a purchase. While the same style of TV is available elsewhere I have found that the TV offered by Best Buy offers better options. The Tv offered by Best Buy are made specifically for Best Buy.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Jerry C.
08/2010
5.0
tv sales
  + -1 more
The people in the store have answered all of my questions and I went to the store several times before my purchase. The delivery people were quick, efficient and did not talk much, not their job. I am planning to have Best Buy Geek Squad mount the TV on the wall in the near future. There was a discount with the purchase of my new TV.
Description of Work: Purchased a Samsung HD TV from them. It included free delivery, set up and take away of packing materials and old TV if you have one.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Ann B.
03/2009
4.0
tv sales
  + -1 more
The staff that is in Best Buy sometimes seems to be not interested in helping us quickly. It is sometimes a good experience and it is sometimes a bad experience. I like that they have a good selection and that they have a lot of different options there but again I just dont feel that the sales staff is as helpful as they could be.
Description of Work: I purchase electronics at Best Buy.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

TAMI M.
10/2008
3.0
We explained our situation/need to 2 different sales people. They never fully listened, and tried to sell us something that was way more expensive than what we needed. Ultimately, we went home with a product they assured us would work. After a couple hours of tinkering, we could not make it work. We ended up going to a smaller, more specialized store, and they were able to help us. We took the receiver back to Best Buy and have learned our lesson. If you need something out of the ordinary, don't go to a "big box" store.
Description of Work: We moved into a home that had a whole-house speaker/stereo system. It had the amp, but no receiver. We went to Best Buy to get a receiver that would work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0

$250

S C.
05/2005
4.0
cable tv service
  + -1 more
NOT A COMPLICATED TRANSACTION. SALESPERSON WAS KNOWLEDGEABLE ABOUT THE PRODUCT SELECTION. WAS ABLE TO RECOMMEND ALL THE RIGHT CABLES. TERMS OF EXTENDED WARRANTY ARE OK.
Description of Work: PURCHASED A LARGE SCREEN TELEVISION. PURCHASED LOTS OF CABLES. PURCHASED EXTENDED WARRANTY.

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
3.0

Yes, I recommend this pro
$3,000

MARY JO S.
03/2005
4.0
VERY POSITIVE. PRE CHRISTMAS SALE HAD LOTS OF REAL BUYS. SALES PEOPLE WERE HELPFUL AND LINES WELL MANAGED. RETURNS ARE HANDLED COURTEOUSLY AND BEST BUY CARD BRINGS REWARDS THAT CAN BE USED AT A LATER DATE.
Description of Work: WE PURCHASED NOTEBOOK, REMOTE TELEPHONE, AND DVD HOME SPEAKER SYSTEM THIS PAST YEAR. THE SALES PEOPLE ARE VERY HELPFUL AND AVAILABLE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$800

RIZWANA L.
02/2005
5.0
satellite tv service
  + -1 more
THEY DID A GOOD JOB. THEY WERE POLITE AND VERY PUNCTUAL.
Description of Work: WE BOUGHT A SATELLITE DISH FROM DIRECT TV THROUGH BEST BUY. THEY CAME TO OUR HOUSE AND INSTALLED THE DISH. IT ONLY TOOK TWO HOURS FOR THIS PROCESS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    19225 ALDERWOOD MALL PKWY, Lynnwood, WA 98036

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Sales,
    TV Service - Cable,
    TV Service - Satellite,
    Computer Sales,
    Appliance Sales and Installation,
    Computer Repair,
    TV Repair,
    Stereo and Home Theater Systems,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 4.3 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    19225 ALDERWOOD MALL PKWY, Lynnwood, WA 98036

    www.geeksquad.com/repair