Clean & Simple Cleaning Co

In March 2022 I contacted Clean & Simple to perform a move out cleaning. It was made clear that the cleaning needs to be thorough as the home was being listed for sale. They quoted 2 cleaners for 6 hours for $816 and came out in April. After the services were "completed" I went and did an inspection and found that multiple areas of the home were still dirty or not cleaned at all. I contacted Clean & Simple and sent them pictures. Susan, the manager, came out to the home and agreed this was not to their standards and she would talk to the owner, Stacie, about getting another team out to home at no cost to me. The second cleaners showed up the next day and determined they would need to reclean the entire home as well as the areas that were missed. This time, the services were provided and the home was properly cleaned. A few days later I was charged $1,645.60. I contacted Clean & Simple and the manager stated that I was billed at once for two invoices that were never sent to me. After reviewing the invoices, I spoke with the owner who very difficultly said she would refund 50% of the first services and that is it. I told her that is not acceptable, the services were not provided and should I not being paying twice for a service that was not completed. She disagreed and I told her I would dispute the remaining balance of the first services not performed with my bank. The owner never responded to the banks inquiry about the charge and instead sent me to collections in December for the non-invoiced amount of $1,359.60. I do not owe this amount nor do I know how this amount came to be.

We did not end up using them, but I'd set up an appointment to meet with them at my house, which they did, and I totally spaced. They called to reschedule, but I'd already chosen another service, however they were extremely polite, professional and tactful in their response, despite my flakiness in forgetting our appointment, along with the fact that I'd gone with another company. Based on this experience I would recommend at least meeting with them, as they exemplified professionalism.

Clean and Simple is the BEST house cleaning service I've ever had, and I've had several. I'd hire the again in a second and their people are the best---friendly, professional, and punctual.

Very nice people to work with. They showed up on time and finished on time and did a really good job of cleaning.

Excellent and professional. Local owner with better pricing than the national companies. They do a great job.

Went well. They did a thorough job.

We were very pleased with the level of professionalism and communication from this company. The place was left spotless and we were very pleased with the outcome. The stove, oven, and refrigerator were thoroughly cleaned. The rooms smelled fresh and clean. They took care to clean and disinfect the counters, cupboards, and walls. The owner of the company communicated very effectively with me before the job began as well as after the job was completed. We were extremely pleased with this company and will definitely plan to use again.

They did a fine job, on time as promised. Two man crew - American, good workers and thorough. Would recommend highly.

Despite telling them repeatedly, they cannot get their minds around the concept that there is a distinction between the yard waste bin, the garbage can, and the recycling bin. So we are always fishing garbage out of the yard waste, garbage out of the recycling, recycling out of the garbage, or yard waste out of the recycling. It just isn't that complicated but the cleaners never get it right. So if you live in an area where there are fines associated with putting the wrong type of refuse in the wrong waste stream, you should choose a different cleaning service. We've given up talking to them about this and are in the process of selecting a different service. The cleaning itself, it's decent, but kind of variable in quality. Sometimes they sort of "phone it in," other times it's pretty good. But you never know what you'll get, except that you'll have to sort through the garbage to figure out what stupid thing they've done this week. I probably would have given them B's if they could figure out a way to get it through their heads that: Green = yard waste Dark Blue = recycling Light Blue = garbage Or they could just look in a bin and say to themselves: "Oh, grass cuttings and leaves, that is probably yard waste, I shouldn't throw a bag of tin cans in this bin." Like I said, it isn't complicated.

The cleaning was a bit of a challenge and they did a very thorough job.

[Service has been much better past 3 times since posting my initial review. Will update my review again if the service remains at this improved level] Cleaning is inconsistent. Some crews seem to do great, others not so much. Arrival and cleaning times are highly variable. They've had to cancel or reschedule several times. Also one of their crews drives a car that dripped oil/coolant all over our driveway and caused a stain.

I contracted with Clean and Simple to provide a deep cleaning for my 3300SF home. We do a reasonably good job of vacuuming and keeping our house clean. The work I wanted done included not just the normal dusting and vacuuming, but the deep cleaning detail work we normally just don't get around to doing, since we have 2 little kids: cleaning the window blinds and sills, vacuuming the window valances, cleaning the base boards, etc. The estimator arrived on time, took about 20-30 minutes, and said it would take about 6 hours to complete the work, with 2 staff members doing the work. On the day of the cleaning, 2 staff members, Courtney and Lala, arrived at 1pm and started in right away on their work. They knew pretty early on that they wouldn't be able to be done in 6 hours, so after 4 hours we agreed another crew would come back the following day to complete the job. Lala and EJ showed up the following day shortly after 9am, and worked for almost 7 hours straight, until the job was done. Their attention to detail of both teams was pretty extraordinary, they were down on their hands and knees using a toothbrush to clean the base boards and trim. They went above and beyond what was asked, and they felt bad for inconveniencing me for having to come back a 2nd day to complete their work, including tidying our kids rooms, and organized their toys and books. My wife and I really appreciate those little touches. Our house now looks better than ever, thanks to their hard work. We would not hesitate to hire Clean and Simple again, and would enthusiastically recommend them!

The cleaning professional, Tabitha, clarified my expectations and priorities. She then started at one of the house and wrapped with getting down on hands and knees to clean my hardwood floors. The bathrooms and the kitchen were beautifully scrubbed down, including the outside cupboards. She dusted my entire house, including all of the wooden shades on my windows. My entire home sparkled by the time she was done. Tabitha was a consummate professional, and inherently kind. I would highly recommend this cleaning service to my friends and family.

Have used for several months now. Most of the time, we were in the midst of a kitchen remodel so the house was messy and dusty-dirty. Kept the cleaning for most of this time and it made a nice difference between the disruption and just a bit of normalcy as a result of the rooms that were clean. Contracted for the normal house-cleaning of dusting, vacuuming, kitchen, bath cleaning. Also did linen changing and several other tasks we asked they help us with. It all has gone very well. They have accommodated numerous cleaning date changes and times.

Has not gone well?we have not heard from them

They have done great. They come every other Tuesday. They charge $160 a cleaning for 4,000 square-foot home. They are very thorough. They are very professionally run. They seem well-trained and they do a very detailed cleaning every time they are here.

They're easy and they do a good job. They even vacuum the couches.

They always send two people - we used another cleaning service in the past and they sent one person and were able to clean the house for $100 instead of $140. I have used them three times and all three times they don't arrive on time - work for about 1 1/2 hours and then are done. They say they have been there for 2 hours and I have paid all three times. When I tried to call them on it, they argued with me and insisted they worked their hours. I will not be using them again

I have been using this service since 2005, with some hiccups along the way that we worked through together. I have scheduled service every other week and within the past 4-6 months, the crew arrives later and later on Fridays. I will have a Friday off from work and will call to see what time the crew will arrive, normal is after 3pm. Rough when your family is home about the same time and is really to begin the weekend. 4-5 service days ago I called to see what time the crew would arrive for that day and was informed I wasn't on the schedule. I was pretty irritated with that -after all they didn't call me to tell me, it was me calling them to help plan my day. The office manager squeezed me in for the day because I really made a stink about it. One more hiccups like this, I told myself I was finding new. Today, a scheduled cleaning day, no crew showed and no phone call to tell me they wouldn't show to clean my home. I am reviewing the List for a new cleaning service.

They were great. I spent $137 with them on their last visit.

The gals (2) did come on time and were very plesant (sp). They scrubed and cleaned a very dirty hourse. They will be here 7/2 They washed down the kitchen cabinets cleaned the laminate floors by hand and just did a wonderful job. Thanks

Rosalea is always kind and professional. Quality of work is quick and accurate.

Cleaning ladies are always prompt and they begin cleaning immediately. They are courteous, efficient and done in about two hours. In a less perfect world, I would rate their work as excellent.

UPDATE 7/10/13: I have not used this company for 3 moving related services. They do a great job, but if you use a credit card to pay you never get any kind of invoice (at least in my experience) and only find out what the cost of the service was when your credit card bill shows up. Plus it can take many days for them to post the charge to your account. I still say they do a great job cleaning, but in this day and age they need to do something with their billing system! I highly recommend Clean & Simple. Two employees were here right on time. They did a great job of cleaning what I needed done before a retirement party this weekend. There were here about two hours. Everything is spic and span. Don't know the actual cost yet, but they do seem a bit high from what I had heard from other companies, but they were much nicer to deal with on the phone than the other companies I called. Now that I'm retired I don't know if I will be able to continue using them in the future for regular cleaning.

We have used Clean & Simple Cleaning on a number of occasions. With our busy schedules, it's good to know there is a reliable, friendly and professional service available to accommodate our needs. On their most recent visit, Nidia and Emila did a fantastic job. They were punctual, accommodated our requests and have a great attitude. Keep up the good work!"