ASSOCIATED GLASS

I ordered window with them, they took measurements with their person correctly per my handyman observing them, they delivered the window and requested full payment. I made full payment. On window installation window did not fit. I was wrong size, too narrow. Rain gets through that slot left and makes whole window wet. I complained, they came twice to evaluate, refused window replacement /or reimbursement/or discount. Their manager Jim, was rude each time on the phone, he yelled at me that there was something wrong with my window, that they did everything correctly, when it was their fault, they did not do width of the new window right. Too unprofessional, unresponsible and totally unfair. They also take the order and don't even give contract and doesn't seem that they have insurance. They'll brush you off if there is anything wrong they do on their part. Totally horrible business, not worth your time/or money..

unknown

Very frustrating. After the initial visit (by Michael (?) who was courteous and timely) I had to wait for several days for Jim (owner?) to come and take final "detailed" measurements. At this point I became suspicious of Jim's interest in the job. His "detailed measuring" was very quick and sloppy. Later these were found to be wrong had to be corrected. I planned to remove existing window liners (trim) and install new to reduce cost. This was clearly communicated to Jim. After another week's wait with no final cost estimate I call their office only to be told Jim had not yet completed the estimate and was going on vacation. I expressed my dissatisfaction to the office manager and she contacted Jim so that she could complete the purchase order. Upon arriving at their office to sign the order, I found the order was not the design I had requested and the cost did not reflect the work I would be doing. Clearly Jim failed to provide this information to the office manager. My 'C' grade for quality simply reflects that they did not manufacture the actual window (which is fine) nor did they do any work other than remove the old window after I had removed all liners, and then set in the new unit. I had used Associated's Snohomish office several years before and was very pleased with their professionalism. Sadly the manager of that office was let go. In my opinion, he should have been moved to the main office.

I have been using Associated Glass for 30 years and I have always been very happy with what they do for me. We are in the Antique business and I do repair on vintage motion lamps and other old pieces. They have always handled what I needed with care.

On June 14th 2013, I provided Associated Glass with my credit card info to proceed on replacing a window pane that lost its seal. I was told it would take about a week or so for the window to be made and I would receive a call to schedule. After about 10 days I never heard from them so I called. Jim does the scheduling so I left a message on Jim's voice mail with all my info and the order number. After I didn't hear back from Jim after a week, I called again and left another message with all info. I never heard from Jim and after another 4 days I left another message. I called again and spoke with Paula and she said Jim was the owner and was very busy. I told her I had left multiple messages and she said he would talk to me now. Jim said he was having problems with his voice mail. He said the window was in and we got I scheduled for later in the week. The installer arrived late and said he had been trying to call me but apparently the wrong phone number was written on his delivery sheet. But he showed up at the house but the reason he was trying to call was because the window accidently broke in his truck. This kind of stuff happens and he did right by showing up since he had the wrong phone number. I asked him to double check the window measurements since he was there. He hesitated a bit but agreed to do it. Good thing because they had the wrong dimensions on the ticket by over 10and quot;. They said they would put a rush on the new window and it would only take a few days to get in. After I did not hear from them for 9 days I called again. I left a message and never heard back. Called again 4 days later. Finally, after 6 weeks, the new window went in on 7-30-13. What a pain.

yur bay window. They did a great job. The estimator arrived on time to measure and talk to me about the type of glass to be used. My only complaint is that it seemed to take longer than i expected for the glass order to arrive and i had to call them about it. They Set an installation date at that time. They arrived on time and as i said did a beautiful job.

On June 14th 2013, I provided Associated Glass with my credit card info to proceed on replacing a window pane that had lost its seal. I was told it would take about a week or so for the window to be made and I would receive a call to schedule. After about 10 days, I never heard from them so I called. Jim does the scheduling so I left a message on Jim's voice mail with all my info and the order number. After I didn't hear back from Jim after a week I called and left another message with all info. I never heard from Jim and after another 4 days I left another message. I started getting a little frustrated and spoke with Paula which is the very nice helpful person that answers the phone. She said that Jim was the owner and that he had been very busy but said he was available now. I finally talked to Jim and he said that he was having problems with his voice mail system. I told him that I had left several messages for him and there were probably others. He said the window was in and we got it scheduled for later in the week. The installer came out as planned but said he was trying to call me but apparently had they had the wrong number on his work order. He was trying to call me because he accidently broke the new window while he was driving out to my home. This kind of stuff happens so I couldn't fault him for not protecting it better. But the driver did come out to the house to let me know he couldn't do the work which was nice. I said that since he was here he may as well double check the measurement of the window (I was loosing confidence in this company at this point). He kind of looked at me funny like re-measuring was a little over the top. But he agreed to do it anyway. Good thing because my 36 1/8and quot; window was actually a 47 1/8and quot; window. So they had the wrong measurements from the start. They said they would put a rush on the replacement window and it would take just a few days to get in and they would call me. After I did not hear back from them in 9 days I called them again. The owner, Jim, said they would figure out a day and call me right back. I didn't hear back from Jim again and had to call them back (again) 4 days later. Pretty sad. Finally, after 6 weeks on 7-30-13 the window was installed.

They were clean and neat. I had prepared the area so they had good access. The window fit (that was one of my worries since they ordered a sized window). They were conversant and professional. Had to call the office to validate my credit card but that was not a big deal. It's been great! (If they could find the jerk that broke our window that would be fantastic! ;)

The experience was good and they did a good job. They were pretty thorough and they explained what they were doing.

Took the broken glass frame into the store. They gave an estimate and had the finished part ready within two day. They were very professional and efficient. We were satisfied with both the service and the price.

It went very well from start to finish. We are completely satisfied with their work and have no hesitation recommending them to others. The person who came to give us an estimate and measure the windows arrived on time and accommodated our schedule. When the replacement panes arrived, he was one of the people to install them. They were professional and friendly and got the work done quickly. Overall, excellent.

For the screens recently it went smooth as you can imagine. Brought the screens into the office, they told me they would have no problems taking care of the issue. It was before the holiday weekend, so they said it would take an extra to get to them, and that was fine. Glad to know they are realistic. Got the screens back, they looked great. They replaced the bent sections and they fit just as if new. Couldn't be happier. For the slider projects both went great. On the first install, they came out when scheduled to measure the door, explain what would take place, and about when it would be done. When the door was ready, they scheduled the install and removal of the existing door. It turned out great.Was a perfect solution for us, no hole in the walls. They did the best to match the caulking to the house color. Good attention to detail. When we got the bigger dog, I called Associate Glass about. They looked up our install from before so no need to remeasure. They ordered the replacement glass. When ready, came out and installed. Went just as smoothly as the first. I will always give Associated Glass first shot at any window projects because I know I will be happy with the results.

Mark did the estimates and the installation along with Sammy as scheduled. Associated has done other windows at our house before. Gave us great advice and did an efficient installation eventhough some of our windows are very high up. Their bid was competitive.These men have 20 and 18 years experience respectively and it shows. Nice guys too. We would use Associated again. Like to use local craftsmen when possible. The only hesitation I had was that the windows are only guaranteed for 10 years whereas other vendors have lifetime guarantees. We have never had any problems with any replacements that Associated did in the past. They also installed our nice glass shower doors years ago.

We had a few double paned windows whose seal had broken when it fogged. The panes and the screens were not made in a hurry. There was some wait time, while they fabricated the panes and the screens. They came and installed them when they said they would. We get door-to-door window replacement companies often, but the people from Associated Glass are not high pressure. Their stuff is very nice. The panes and screens made by them seem to fit fine. It looks great. We like their work, so we are having them do a few more things for us.

They were very careful when they were installing the windows and they basically did what they were supposed to do. The quality of their work was pretty good. I highly recommend this company to other people. Their pricing was great and low.

We have used this company before and their prices are very good. They come out when they say that they will and do the job professionally. They clean up after themselves. We are very pleased with their work.

THIS COMPANY WAS THE MOST COURTEOUS OVER THE PHONE. THEY HAD THE LOWEST BID AND THE WORK WAS DONE PROMPTLY AND WELL. WE DEALT WITH FOUR DIFFERENT EMPLOYEES AND ALL OF THEM WERE FRIENDLY AND KNOWLEDGEABLE.

GOOD

ONLY PLACE THAT DID WHAT WE WANTED.