Advanced Professional Handyman

I called Mark on Monday and we talked through the work to be done. He was very courteous and asked good questions. We scheduled a time for him to come on Thursday to do an estimate. On Thursday, he never showed up for the appointment. A half hour after the appointment time, I called and asked if he was still coming. He said he had called the previous day and told me he couldn't come because he was still on a job. I never received a voicemail or a phone call. He then asked if we could reschedule for the next day. I said ok, mistakes happen. The next day he was a no show again.

The company was excellent! They came the day after we called. Since our smoke detector was chirping due to a low battery and we couldn't reach it, this was great! The young man who was sent out was personable, professional and very competent. He not only replaced the smoke detector, but also hung two very large and heavy pictures for us. One was in a stairwell, so this was especially challenging. We will definitely call them again when we have other handyman projects.

We didn't use them. They responded the first time, requested address and pictures of the job to be done which I promptly sent. Didn't hear back and sent another message confirming they received this. Mark replied that he did and would send a quote. That was over a week ago now. I'm left to assume they were too busy or the job too small, not sure which. A simple response in a reasonable amount of time would be the professional thing to do.

Mark was very responsive to my emails, and the work was scheduled for the day after signing contract. Work was performed on time and as requested, labor cost was reasonable for the length of the project.

Mark came to my house to repair a kitchen cabinet door hinge. He was very professional, did the job quickly, gave me some DIY repair tips. When it came to paying, Mark said that the job was so small (10 minutes total) that he will not charge me today.

Mark is very professional and easy to work with. He came out before 8 am on a Sunday morning to fix a minor leak in a pipe under a bathroom sink. Since it was my daughter's birthday - and the day of our family party - I really appreciated his coming to our house when he did. Thank you, Mark!

We originally asked Mark to replace a few steps on an outdoor staircase. He was quick to show us that the staircase had actually become dangerously unstable and needed to be replaced entirely - it was almost all rotted and someone would have taken a scary fall if he hadn't called our attention to the scary underside of the structure. He did this by calling us immediately and sending photos. I really appreciated how he quickly laid out options and worked with us flexibly on how we wanted to proceed. He is very careful to approve every estimate before beginning work. He took the rotted staircase down quickly and built a new one in its place. Even the temporary staircase was much better than the old staircase. I highly recommend Mark and his company.