Reviews
1.02 Reviews
Showing 1-2 of 2 reviews
Jim C.
05/2012
firewood
 + -1 moreThe process was simple. Dean from A-1 Firewood would call regularly in the Spring and we'd set up a delivery time. Sometimes he would be a bit of a pest but I was fine with that. I understand he has a business and needs to sell. This was an annual process. It seemed to me that the cords were small, but I never took the time to figure how much wood I was getting. WOW was I stupid! Last year, in 2011, I figured that I only got about 85-90 cubic feet rather than the 128 cubic feet there is in a cord. I called and left a message to complain. He never returned my call but about two weeks later more wood arrived. It brought it up to about 115 cubic feet (still short) and many of the pieces of wood were small limbs about 1-3 inches in diameter. That's the last I've heard from him. He hasn't called back this year to see if I needed more wood. The whole situation annoys me. I'm annoyed with myself for being so stupid and I'm disappointed that a 10+ year customer couldn't get the full cord. A few days ago I ordered another cord from a competitor. The competitor's pile is over a foot higher than A-1 gave me and the diameter is two feet wider. Of course I measured the wood in the truck. It was a cord. I'll be going with the competitor from now on.
Description of Work: I have been buying firewood from A-1 for years(about 10 or so)-a cord or so at a time every Spring.
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$300
Felicia B.
10/2011
firewood
 + -1 moreI would not recommend this business, as not only do you not get what you paid for, he doesn't seem to be concerned about pleasing his customers, and he criticizes you for being "rude" when you point out the amount of wood is not what you ordered and paid for.
Description of Work: I ordered a cord of maple wood for delivery. I was happy that he readily agreed to negotiate the price, and gave me $50 off his $350 original quote. After delivery, I found out why. Not only was there about 1/2 a cord, but when I complained about the amount, he shrugged his shoulders, and dumped out about 1/2 as much as he'd already dumped out. I'm quite sure I did not get anywhere near a full cord. I guess if I hadn't said anything he would have made a lot of money off of me-actually he still did. Additionally, the wood itself was about 12 inches long, and in huge pieces, some of them a full round, at least 9-10 inches across. When I complained about the amount and the shape of the logs, he insisted that "most of his customers have wood stoves and prefer the smaller length. Around here most people use firewood for fireplaces, I don't know where he is used to doing business, but I live in a major city. The wood itself is seasoned, and dry. It does take some work to start a fire, as a lot of them are in pieces too large to start easily. I have gotten pretty good at construction and ventilating as a result, but will not buy from this guy again. He talked to me like I was a complete idiot, instead of a person who buys a cord of wood every year. I don't need someone to talk down to me or explain why I'm getting such a good deal, especially when I know I'm not. He's already called back again this year asking if I'm ready for my delivery, as people regularly turn down delivery of his product and he attempts to offload it to some other poor chump.
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| quality | |
| value | |
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$300
Contact information
19809 18 Pl W, Lynnwood, WA 98036
http://a1firewood.com/Licensing
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Service Categories
Firewood
FAQ
A-1 Firewood is currently rated 1 overall out of 5.
No, A-1 Firewood does not offer free project estimates.
No, A-1 Firewood does not offer eco-friendly accreditations.
No, A-1 Firewood does not offer a senior discount.
No, A-1 Firewood does not offer emergency services.
No, A-1 Firewood does not offer warranties.
Contact information
19809 18 Pl W, Lynnwood, WA 98036
http://a1firewood.com/