We Install Floors.com

See above for an explanation of how it went

Service was timely and completed to a professional level We are very happy with the results.

We actually originally had wood flooring put in by one of his installers, he did an excellent job so we felt confident in having them put in our black slate. I had talked to the wood flooring guy before they were to come and install the slate. He said he did not do tile installation, his boss would be doing it. We were away and they had the house to themselves to get it done for about a week. When I came back I was surprised by the bad job that was done. The slate was all uneven and the spacing between the tile was all uneven. They sealed it and because it had not been cleaned properly a lot of the grout was washed across the top of the slate giving it a milky appearance. I have black slate in our other home and it was just beautiful. My husband sent them an email about how upset we were. The owner came out and said he would correct it all. He said he knew how. They spent an additional two days here trying to saw the grouting lines straight, removing tiles and replacing them and re-chiseling the tile in areas. He coated it with another sealer and while it was still wet, I paid him. When it dried it looked just awful. Every chisel mark shows up as light grey chisel mark. Some tiles are grey and some blacker. You can see everywhere that he worked on the tiles and even the grouting came up a different colour even though it came from the same bag. I am assuming different drying times and two different sealers had something to do with that. Every time I go into those rooms I am saddened by those floors. We have just finished renovating the whole top of our house and this is the one sore reminder of what did not go right. I can only think that at some point we will have to replace the floors. After going through a 4 month renovation, I cannot even think about going through the mess of having slate removed and put in again.