Pointe Pest Control | Liberty Lake

Great. They call ahead, do the work, and send a bill. We've had no further problems with carpenter ants. They will schedule routine service to prevent problems, or you can call them when you note a problem.

Far fewer critters noted . $100/3 months

Successful on second visit, but required to have a full year contract.

Excellent. I had a day but not a time set up for services, but was happy with the hour he arrived. He did an excellent job of spraying all the surfaces that needed it, explaining what he was using and how it controlled the insects. He made sure all the rodent bait traps were full before he left. He was very professional and easy to talk to, explaining whatever questions I had.

Steve was extremely professional and courteous. He gave me great advice and let me know I didn't have any issues that needed treatment at this time. I appreciate that he gave me his time and expertise at no cost and would definitely contact in the future if I needed services.

The technician arrived at my home within one hour of the initial phone call and carefully inspected. Apparently, they weren't drain flies but regular flies that had nested in a newly placed house plant. He was very knowledgeable and gave me options for treatment. Would definitely hire! A very professional expert!

Perfect. The technician was on time and he did a professional and thorough job.

Very well. Their response time was incredible. I met with the Account Manager, Gary Isenberger. He was courteous and professional. He didn't pressure me into something I didn't need. He explained the extermination process thoroughly; one that would work for my particular situation. I felt confident they could handle the pest invasion. I signed up for Pointe's Pest Control during our meeting and within 30 minutes Mr. Isenberger had one of his technicians at my house spraying to eliminate my unwanted "pest guests". Now that's quick service!

Very professional with good personalities. Nice job.

No more ants detected after initial treatment.

Evidently these ants are difficult to eradicate so I still have ants and likely will for a while longer.

They come out quarterly and check the bait traps and fill as needed. They call first and come to the door before and after inspection.

I did not find them on Angie's List, at first. When I moved into my home they were showing up at my neighbor's house so I asked them to come to my house to do my yard one time. Then later on I found them on Angie's List offering a special. What I did not like about them is that by signing a receipt for the work done I was committed to a contract for a year. I did not like that. When I saw it on Angie's List they don't mention if it on Angie's List either. I tried to get out of the contract and they were saying no, I signed the contract. I told them I did not know it was a contract; I thought it was just a receipt. The guy came over, did the work and apparently, doped into that receipt, is a contract. I could have bought my way out of it if I had paid for one additional service. Each treatment is about $98 with tax. I am really soured on their business. I have no issue with the guy who comes out and does it. He is not the problem. The problem is how the company does business like that.

Pay attention to the details, somewhere in the explanation is a hidden one year contract. Don't sign with the intent of canceling anytime, it's like doing business with a satellite or cable company, fee for early termination. I try to avoid contracts, I guess I just missed this one. Did find others that don't have contract fees and are cheaper.

The bottom line is that my house became infested with carpenter ants and no matter what I did, I could not eliminate the problem (I tried every suggestion that so-called experts shared with me). Feeling quite hopeless, I turned to Angie's list for help and settled on Pointe Pest Control due to the positive reviews. The provider was prompt, courteous and professional and did a great job evaluating my problem. We then discussed options, which included an initial spray treatment, followed by four additional follow-up treatments to ensure the ants do not reappear. Interestingly, the provider stated the follow-up treatments were up to me and he said that although it was highly recommended, he would understand if I decided not to take on the extra cost (roughly $100 for each additional follow-up treatment). Since the ants seemed to have the upper hand, I decided to take the providers advice and go for the full treatment plan. Within a couple of hours after the initial analysis, the provider returned to perform the initial spray treatment. I did not have to leave the house, nor did I have to move any furniture. Once again, the provider was courteous, professional, respectful of our home and very pleasant to work with, and it took no more than 45 minutes to complete the job. The result is nothing short of a miracle. After only a couple of days, the carpenter ants totally disappeared. I mean...gone!! I am so totally happy with the service I received from Pointe Pest Control and I would highly recommend them to anyone else out there suffering from the carpenter ant horde.

Update below After reading reviews and BBB report, contacted via email and received a call back. Scheduled to have house inspected for carpenter ants/termite infestation. Provider did not show up, no return call with explanation. Called next day, after lengthy wait, was told that yes, I was supposed to have had someone come out-he didn't know what had happened. Wanted to transfer me to another person to find out, but at that point I had to go to work and asked if they could call me with explanation later in day. No call back. How could I have confidence in signing a contract with them with such a lack of reliability? I could understand if something came up and I had originally received a call, but the lack of communication already shows me that I can't trust them to carry out their promises of completing work. Update to review. I was called back by Cameron, who was most apologetic for not having worker show up. He had actually come by earlier in the day and left note on door, wanting to make "things right". Very courteous, and sorry for what had happened and offered to do a couple of free treatments for prevention as I had already had someone come out and determine that I did not have a problem. I don't know that I will do this, but shows a concerted effort at errors made.

They were just fine. I didn't spend more than $89 Big Deal price. They came a week after I purchased the Big Deal.

This company is top notch! They use sprays that dont smell and are not harmful to your pets or yourselves. VERY professional and gives great advice. Not the type of people that you would be afraid to let in your home and we were told that in the event that we did see a bug or two in the future that they would come back and take care of it. They for sure take pride in what they do and I just moved up here and they were on it! It's good when you don't have to deal with what I call a "Clock puncher" who just wants to do there job and go home and doesn't take pride in what they do. These guys aren't clock punchers at all! Haven't seen any insects in our home and its been two weeks. I will for sure and do business with them for a long time coming. The owner gives good fishing tips too! =P IF YOU ARE SHOPPING AROUND FOR A PEST CONTROL COMPANY DON'T WASTE YOUR TIME WITH OTHER COMPANIES! They will also explain when certain insects are more active and they know just how to deal with them. They Angies list deal is a great deal with them. I HIGHLY RECOMMEND THEM

They come quarterly or whenever I call them out here. They come out every 3 months and between the time that they come out, there's no extra charge, that's all included in that yearly protection fee. He's really thorough. He was here on time and he does a really thorough job inside the house and outside the house. We've got 10 acres so he went to take care of the carpenter ants. They did a really good job. They're really thorough. They'd get all A's. I've already recommended them to people at church.

I have used them before and lways have been completely satisfied.

I called back, and the second person who answered gave me a referral to Critter Control who handles skunks. The first person barely gave me the time of day.

I am very happy. Company put out a poison traps, the poison does not affect pets.

They have sprayed the outside even the driveway cracks for ants. Informative and helpful.

Spayed for spiders in downstairs and around outside. So far so good.

Pest control. Very well. They are always professional.