Pacific Heating & Cooling

They did a pretty good job, we had to have a major part replaced, they were able to get the carton and fixed that in a few days. They were local, they had a coupon for Angie's List users and they were rated A. It was done in a very timely manner, they came out a week before the 11th, troubleshot the problem, had part ordered and installed within a few business days.

The technician arrived promptly and reviewed what would happen during the maintenance. He was thorough and efficient. He reviewed the interior thermostat, how it was programed and if I wanted to make any changes. It is easy access to the furnace and heat-pump but he moved anything that was in the way and replaced everything he moved. I prepay my maintenance plan to save money so I am not sure while writing this review, what the cost is for each service. I rely on this company because of their professionalism and technical expertise. They installed our dual-stage furnace/heat pump system in 2005. There has not been any break downs or other trouble. I believe this is due to the regular maintenance services. This is a reliable, quality company for my heating and cooling needs.

They are real good. We pay for two or three years for them to come out twice a year. Their price is reasonable. I like the politeness and neatness of their employees.

Diagnosed problem quickly and fixed for a reasonable cost.

He was amazing, it was one of the most positive experiences I have had in awhile!!

They told us they could come out that afternoon, and advised that a diagnostic service call would be $120. They diagnosed the problem as a non-functioning inducer assembly and quoted replacement inducer at $579 + tax which included labor. The inducer alone costs $350-$400 online. so their charge, while not cheap, was not out of line. They were exceptionally courteous, prompt, and capable.....they did exactly what they said they would, and they didn't try to sell us anything else such as a warranty, duct cleaning, heat pump, or a new furnace which service reps commonly do. They didn't try to tack on extra charges. An honest, accommodating local business, We'd use them again if we had any problems with heating or air conditioning. The furnace works fine now! It's quieter than before.

Nathan was prompt, polite and efficient. He found one part which he recommended be replaced for more efficient operation of the blower. My furnace is 19 years old, so I had the part replaced. I also purchased a one year service agreement which saved money on this visit and one recheck at the end of a year.

Installation project went good. Problems came in when the installers cut vent screens in the crawl space to run wires from outside unit to to blower motor and DID NOT reseal. Crawl space of home became infested with rats. After contacting them about the situation their only response was " Yes we cut the screens, no we did not reseal them, we are NOT RESPONSIBLE". I actually had to file suit against them to collect for the damages.

They did an excellent job and I would highly recommend them to someone else.

Technician arrived on time, explained what needed to be done and went about accoplishing the task in an efficient manner. He answered all questions and explained what future services were included in the package.

My appointment was between 4-6pm and Chad the technician called me to let me know he was on his way - arrival approx 6:30 p. He performed the diagnostic and promptly determined my thermostat was faulty and fixed it.

services went great, whole systems is working excellent now!

I called Pacific Air Systems and made an appointment. Chad came to my home and showed up on time. He was very professional and made me feel very comfortable. He explained what process was going to be. He took time and pride on cleaning the furnace. He told me what the problem was and explained the charges for repair before he did the work.

I have used Pacific Air Systems about 17 years for HVAC Services. They come to our home every 6 months for maintenance. I have a contract with them and they come out and clean everything, check the unit and repair anything that needs taken care of. This is an outstanding company. They do very good work, I have never had a problem with them.

arrived on time, thorough check, took time to inform me of the services completed and how best to maintain the furnace

We got the name of Ben?s Appliance for furnace repair from Angie?s list, but they said they don?t do furnace repair. Ben?s suggested Pacific, and since Pacific had a lot of good reviews on Angie?s, we used them. For the immediate repair, the serviceman, Chuck, came earlier than expected, figured it out quickly ? it was just a clogged filter. He was nice, helpful. The repair was $79. We got a 2 year maintenance plan at that time. The maintenance check was helpful, Greg showed me how to clean the filters, showed me other parts of concern (a hose that was disintegrating). This was the first of 2 years ? it cost $254, and includes 2 annual maintenance checks and 24-hour repair service for 2 years. It lowered the fee on the repair visit (by 15% I think). When they talked about the duct cleaning (the first technician), he said it wouldn?t leave much mess. There was mess around each vent, especially the kitchen, so be prepared for that. We have two little dogs that they met when they came in. They opened the gate and the sliding glass door to bring the equipment in, but didn?t alert us so we could keep the dogs away. This cost $300. All of the visits were prompt, they all wore booties to keep dirt from the house. The first two visits the technicians were helpful and gave a lot of information without being pushy. In the first visit he talked about the clicking/zapping sound coming from the filter as being a potential electrical problem, but the other 2 techs said it was larger dust particles being zapped in the electronic filter.

He was very professional and quick. He cleaned the furnace, examined the thermostat and asked if we had a carbonmonoxide detector. Very thorough.

Awesome service !!! Well worth the slightly extra $.

They came twice now. It was great. They are professional and prompt. I would recommend them.

I had called several different companies and was most impressed with the friendliness and informative manner of the receptionist. We scheduled a date and they even put me on a wait list for an earlier time. The men arrived exactly at the scheduled time, wore protective shoe coverings upon entering my home, were courteous and explained the procedure as they were setting up. I was at first concerned about the price but felt it was well worth it after seeing the professionalism and attention to detail that was exhibited at my home. They cleaned 15 air ducts and my dryer vent ( that was listed as an extra by other companies). I will definitely have them again.

I ahve been using this company for many years and have always been pleased with both the professionalist of employees, and quality. I mainly used them for annual maintenance on my furnace, which usually took them at least an hour, closer to 1.5 hours to complete. On my last service in jan 2011, the tech arrived on time, and was at my home for approximately 20-25 mins. He then told me he was all done, had checked off all the check boxes on the task sheet and left. The more I thought about it, the more i realized there was no way he could have completed everything in that time, especially since I know he did not go upstairs at all to check the ducts (which they usually do). I called the company which also agreed that was not enough time to complete everything and promised to send out another technician, which they did. The 2nd technician I was sent was absolutely wonderful. he checked my furnace, and told me that indeed the first tech did not clean my furnace at all. He also informed me that I had a cracked heat exchanger, and needed a new furnace because that would cause CO gas to leak into my house through the vents if the cracks got bigger. I was grateful for the information, but upset that because the first tech did not take his job seriously enough, my life/health could have been severely affected had I not called the company back to complain. I got a furnace estimate from them, but ended up going with another company. I will say that I am not saying that this company is bad, it is not. I had years of happy service from them, and the last tech i worked with who caught the cracked heat exchanger was absolutely wonderful and probably the most professional one i've ever had with the company. However, I will not use them again. One lazy employee, and 1 experience that could have potentially endangered my life, has caused me to move to another company. The company was very professional and receptive to my complaint and did say that employee will be handled. I don't know if he still works there, I certainly hope not.

They were highly efficient. Every time they arrived at my house they were early. Their customer service was superb. Their staff was very professional. They were very concerned about keeping my house clean and not interfer with my daily life. The thing I like about them is that if you have a problem they guarantee that they would be out at your house that day. My heater had just quit and I had no heat. I talked to the guy and I picked up the system that I wanted and I inquired when I would have it installed and he said that he would be here at 8 AM the next day morning and then they brought me space heaters to keep my house warm. I got some estimates previously but I think theirs is the going rate. I would absolutely use them in the future.

Great to work with! He explained things plainly and was very easy to talk to.

Will Davis gave detailed info on the system to be installed, was always punctual, polite and responsive to my questions. The service guys were the same.

They were very helpful, nice and prompt. Their estimate was higher than the one we went with.