Pacific Heating & Cooling

I like their customer service.

Awesome. Everything went smoothly.

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Good service. Prompt and efficient

I will use them again.

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Everything went very smoothly.

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I have stayed with them all of these years because of their service level. I use their value plan, which saves me quite a bit when I need major things replaced. They have taken very good care of my system that is about 14 years old.

I was very happy with them and only have good things to say about the company. They wore booties in the house to keep the floor clean. All the people were very friendly, polite in person and over the phone and considerate.

Their technicians are always very polite and informed. They answer questions for us. They are well trained nice people that come out. I think the heat pump system is very good. I would encourage anybody who needs to get a new furnace to get a heat pump.

The air conditioner is working better than it has ever worked because it was not wired right when it was first put in, but they fixed it. They came when they said they would, and they were very professional. We thought they did a great job. The prices were very reasonable.

While they were here, our cat went missing. That group of people dropped their tools and helped look for the cat. I've never seen a group so conscientious and don't think I've ever had as good of an experience as I had with Pacific. They also went out of their way to show that the old furnace really did need replaced. They were within ten minutes of each appointment and I absolutely have nothing bad to say about them.

Three months after being serviced and given a "looks better than new" nod of approval from Pacific, my gas furnace died. Again. This is the second time the unit has ceased working shortly after a maintenance service call from them. They scheduled a tech for the following afternoon for the usual $89+tax diagnostic fee. Bill arrived promptly and diagnosed a bad inducer motor and a $632 total invoice. He also suggested I consider a new unit to replace my 12-year-old Lennox at a minimum cost of $4000. He said they couldn't have the part for the repair until "the first of next week" but he could schedule the installation of a new unit tomorrow. I wanted to ponder my options and said I'd get back to him with an answer before 5 PM. In the meantime I called an old friend who owns an HVAC business in California. He was appalled at the price quote and had the part overnighted to me for $280 total. I installed it in about 30 minutes with only a screwdriver and socket wrench.

THE GUY THAT CAME OUT TO GIVE THE ESTIMATE WAS VERY THOROUGH, BUT THERE PRICES WERE VERY HIGH.

PACIFIC AIR SYSTEMS DID A WONDERFUL JOB REPAIRING OUR FURNACE. THEY WERE PROFESSIONAL AND DID THE JOB THEY NEEDED TO DO IN A TIMELY MANNER. WE WERE VERY SATISFIED.

IN A PHYSICAL PROFILE THEY WERE EXCELLENT, PROFESSIONAL, HAD GOOD PUBLIC RELATIONS, WERE FRIENDLY AND RECEPTIVE. I LIKE THAT, AND MOST OF THEM ARE. IT HAS BEEN AN ANNUAL SERVICE THAT I HAVE HAD DONE FOR THE LAST SIX YEARS. THEY ARE VERY GREAT TO WORK WITH. THEY COULD ASK A FEW MORE QUESTIONS THOUGH.

VERY PROFESSIONAL COMPANY. ALWAYS CALLS TO REMIND US THAT IT IS TIME TO HAVE OUR HEATING/COOLING SYSTEMS CHECKED. EXPLAINS WHAT DONE AND IF THERE ARE ANY PROBLEM AREAS FOUND.