Lile North American Van Lines Moving & Storage

Their guys were really nice but they broke a bunch of stuff. I bought the insurance but it was just such a hassle that we ended up getting the things fixed on our own. They were not very experienced movers. We as a military family have moved a lot. This particular one wasn’t a military move. It was a little expensive but it was worth it. It is a big house with lots of stuff. I just wish that they were more careful with things. Everybody was great. They were really open to my feedback and suggestions because we have moved so many times. We have a fairly expensive item and they got dirty hand prints all over it. It was a hot day and they were all sweaty. It is not that I wouldn’t recommend them. I felt like they could have done a better job of training their guys on the details. It is a beautiful home with full of beautiful things. One has to take some extra precautions and they didn’t do that. Their truck broke down and they had to unload the truck. They were in the middle of the road and they had to call another truck and unload all of our stuff and put it on another truck. It was not clear what the member said at their fault. They were wonderful about the whole thing. I probably wouldn’t use them again.

Went very well. Would have been perfect if clothes had been packed properly.

It was pretty poor. I had a pretty bad experience. It's still going on, we are trying to get a damaged table repaired. In general it's good. Mainly,they were 4 days late getting to us and they're willing to compensate us more than 50 dollars a day for our pain and agony of waiting 11 days for them to arrive. I never used a moving and storage company before so this is a new experience for me and maybe that's part of the course for those kind of companies, I don't know. It was kind of a nightmare for me. Like I said, I have no experience to compare it with but it was not a great experience. The price was pretty competitive and average from what I had researched before I picked them. The individual guys that picked up and delivered our furniture was all fine. The only reason that I did it is because I'm 73 years old and I felt that it's better if I moved it myself with U-Haul especially if I did not have any help.

The movers were great. They were both very professional, took care with my household goods. The sales agent I spoke with when setting up the appointment was pretty flaky and I had to track her down a couple of times to get the times established. It was a last minute move, so it was great that they accommodated my timeline.