Garage Innovations

Poor communication and scheduling. Failed to show for some promised service dates. Messy install, failed to clean up adequately and left epoxy drops on hardwood floors/steps and garage floor. Balcony floor did not end up flat and does not drain off the outer edge to gutter, and now pools in one area. Installed August, by September had developed a crack in the center. Promises to come out and repair never happened.

Went well. Professional, delivered as agreed. There was some confusion with parking, then there was a mix up on the length of extension cords needed... these got fixed and the work was completed. Overall, we are happy with the results and will call on these guts again if needed in the future.

I only went to them, so I don't know if they're competitive or not. I thought it was a fair price. This is the second time I've used them.

The job took 2 days of hard work. They sanded everything, installed moldings up the walls and sealed them tight. I can take a hose to wash out my garage and it will not penetrate the walls where it meets the floor. The did 2 sets of stairs and the side walls that go to the crawlspace. It turned out great so far...I has been a few months and all is good.

Derrick called me shortly after I sent in my request on Angie's List and made an appointment to view the garage and assess the water leakage.? Not only did he explain the process but offered me two separate solutions, both with guarantees.? In the meantime, I looked into the same process and shopped prices since it was an expensive repair. Home Innovations clearly had the best price and was willing to work immediately to help eliminate my leak as soon as possible.? They were great to work with and the garage looks fantastic as well!

Multiple attempts. Left contact information with no call back

The strip along the bottom of the garage door still left a gap which rodents got through. I later had the work redone by another contractor. The caulk job in the shower looked good.

Everything was top-notch. Scheduling and pricing were upfront and prompt.? Craig dropped off a variety of floor samples that we used to determine the one we wanted. Workers arrived on time, clearly communicated expectations and did great quality work. The floor looks beautiful and is holding up. The tire racks were mounted in the exact locations where we wanted them.

He was a over a hour late, stopped a half hour early and charged me 27.00 dollars for calk when I had asked to pick some up

I talked with DJ a couple of times by phone, and we texted back and forth. Then on the phone, but without coming to look at the doors, DJ quoted me $150 to replace each set. I asked for a written estimate and he said he'd email it to me but it didn't arrive. I asked a couple more times, but no estimate and finally, no more response. I know now that $150 is ridiculously low to replace French doors, and am really glad I didn't have this company do it. It probably would have worked out badly.

I had a deck, about 7' side and 50' long on the side of house. As it was mostly in the shade and not so easy to access, it was neglected. Wanting to install a heat pump mounted on the deck I decided to replace the deck. Besides requiring a ladder and having to duck to avoid hitting the roof corner to get to it from the outside, there was also a fence abutting the deck and I didn't want that damaged. I had a couple of people who had come out to give an estimate back out of doing the job. The new deck looks great. It did come out on the high end of the estimate for the cost. After the deck was done I've had a couple of unintended emails asking me if I wanted to proceed, etc. The owner has been trying to fix his email program.

Luckily nothing found, but felt search was thorough and adequate traps laid.

Called to get an appt to look at my failed projects due to another contractor. Very personable on the phone said he would send someone out that night and was very happy with the response time especially since they planned on catering to my work schedule. I was home by 5:45 in anticipation of the 6:00 PM appt. No one bothered showing or calling the next day. I guess the consumer is meant to cater to their needs.

I was very impressed by Mr Handyman. I had some trouble booking him in the beginning...I think because they go through a main switchboard or something...first it was Derrick, then Steve, but it was someone else who showed up. He had a marked truck and gave me his card. He came in and I showed him what I wanted done. He told me he thought he could get it done in the 2 hours I had already paid for through AL....he wore booties in the house, laid a carpet down by the front outdoor steps, and got right to work. After all 6 blinds/curtain rod were installed, he still had about 25 minutes left(!!), so he asked if there was anything else. I had him install one of the pullouts we hade ordered for the kitchen cupboards. He then took the time to vacumn where he had worked (drilled the holes, so a little dust from the boards), and then gave me a receipt. I owed an additional $15 in tax which was fine. I wll keep his card and definitely use him again if I need things. The husband was out of town, so this was a nice way to get things done! Very impressed.

Provider was punctual and professional. Work took longer than originally estimated. Work was also hacky... I might have done as good or better myself. When I hire a professional, I expect the work to be far superior to what I would be able to achieve.

We had no problems. He did a good job and he was very nice. He called and made an appointment the next day and came out on time and did the job for us and the fence is good now. We are quite happy.

Craig met with us to scope the project, explain the process, show us color options, and provide an estimate for the work. He was punctual and provided great input. His was the only company among those we interviewed that provided base trim - your choice of 4" or 6" sections that run along the perimeter of the floor and up the walls. It adds cost, but it really enhances the finished product. Craig followed up with the estimate that evening. My wife and I were undecided on color. Craig mentioned that he would on the road the following Monday and could drop by to show us the options again, including some new combinations. With his help, we selected the tuxedo - black and white flakes on a grey background - and elected to add silver glitter to add depth to the finished floor. Craig provided us with references, since the number of reviews for his company on Angie's List was limited to less than a handful due to the short time that Garage Innovations has been included in Garage Floor Sealer (Epoxy Flooring). What was impressive was not only the glowing recommendations, but that these references responded immediately. The overall cost of going with Garage Innovations, even adding the base trim and glitter options, was very competitive. Craig mentioned that a slot opened up that Friday and he could schedule us in. Although we were in no particular hurry, the opportunity to finish earlier than anticipated was appreciated. The work staging was impressive. Garrett was the first arrive and completed the grinding to prepare the surface for the primer coat and the initial concrete repair. Prior to grinding, Garrett put up plastic to protect the door from the house to the garage. He also taped around the door track touching the floor so it would not be sealed with the floor coating. At this stage, two more technicians arrived to assist in installing the base trim, complete the concrete repairs (the cracks were filled in with up to three coats of patching material), and begin installing the floors coating.. Once the base trim and repairs were complete the technicians worked quickly to put down the primer coat. The roll of each technician was well choreographed so the work went quickly and they did not get in each others way. Once the primer coat had cured sufficiently, the Garage Innovations team applied the second coat that would hold the color flakes and glitter. Our garage is not huge, but they spread 6-7 large buckets of flakes on the floor to ensure coverage. The base trim took more time than anticipated and we agreed with the crew's recommendation to return on Saturday rather than work into the night. Garrett and another technician arrived at the appointed time on Saturday. It took them about three hours to complete the install - vacuuming excess flakes, scraping to level the flakes, and applying the third coat of polyaspartic. They did a great job in cleaning up the job site. When Garrett had to enter the house, he always put on booties to protect the floor, which was appreciated. Watching the Garage Innovations team work brought home the fact that this us definitely not a DIY project. The finished floor looks amazing and has garnered the attention of some of our neighbors.

Great! I had several bids, garage innovations was not the least expensive but was on par with the others. I chose to go with them after meeting with the owner. He was very professional, knowledgeable, punctual and seemed to understand the design aesthetic we were after (and yes, this is a ridiculous concept for a garage but whatever). He also offered the type of coating (poly aspartic/poly urea) we were after, had loads of advice and recommendations. Everything went as expected, the workers he sent out were punctual and extremely professional. I also liked the warranty they offered and the fact he had done so many of these floors. The process took two days. One to prep and one to roll on the coating. The hardest part was loading all of our garage stuff into a moving van and even that was no big deal. We could move out stuff back in the day after they put on the coating. We could not be happier with the results. I absolutely LOVE the floor and it looks night and day different. It actually feels like an extension to our house instead of a spider-filled movie set off a scary movie. Our house is about 13 years old and our garage feels brand spanking new. I think I like it even more than my husband, and everyone who sees it is seriously wowed by the transformation. Totally worth the $!

This project was a big mistake. Nobody should use this product or procedure for an outside wooden deck. This product is intended for use on cement garage floors. It is totally unsuitable for wooden decks. I felt misled by Home Innovations as they assured me that my deck was perfectly suitable for this application but it turned out to be totally ill-conceived. When they were done the deck was full of humps, dips and wavy distortions of the surface. Upon seeing this Craig said that he agreed that the project needed some aggressive re-sanding and recoating. When they finished this second attempt it about 50% of the irregularities and distortions remained. At this point they told me that my wooden substrate made it impossible to provide an even, flat surface-the humps, bumps and wavy distortions would have to stay as they were. As I said they told me before starting the job that my deck was perfectly suitable for their product/procedure. They sent me pictures of another deck they had done in Seattle and arranged for me to see a cement garage floor that was resurfaced with their product. These applications looked flawless-perfectly flat, even and distortion-free. They said nothing about a flawed expectation on a wooden surface until the job was over. For that Craig apologized but offered no remedy or concession. The removal and replacement of my pickets was accomplished in a most unprofessional manner. When they removed the pickets they just piled them up in a manner that dinged and marred the pickets which necessitated my repainting them. Further, to accommodate the slope of my deck the pickets are of different length and they replaced them in randomly out of order which looked ridiculous. So, even though I had just repainted these pickets before starting this project, I had to remove them and repaint them yet again myself. It took me a couple of weeks to reprime and repaint these pickets. Craig agreed to have a handyman put in a new 10 ft. cedar rail to make up for my labor and lost time. It took the handyman about an hour to replace that rail-hardly a fair trade for my two weeks of sanding, priming, painting and reattachment. When they applied their sealants, coating, etc. they were very sloppy. Things were not properly masked. They did come out to correct most of that problem but in doing so they removed some of the paint on trim work. Derrick said he would come back the next day to repaint that trim but he never came and I haven't seem him since. That was November 3rd. I saw some very nicely done countertops in the garage to which I was referred by Home Innovations before starting my project. I decided to do the same on my countertops on the deck. But, because they were improperly prepped the countertops ended up showing seams along the edge. I complained to Craig about that, who agreed that it was not properly done, so he sent his team back to redo the countertops but all they did was lay a seam of caulk in the in the flaw which only served to make it more obvious! When I complained again Craig sent another man to do it right-redo a 1 inch strip to hide the seam. I guess those guys don't talk to each other because all this guy did was lay another skinny little layer of chips and finish over the same little seam so the seam remains obvious to anybody's eye. It doesn't look any better than it did before. Over all I am very dissatisfied with their work. They provided a good deal of assurance and promise upfront but got very weasel-like as work progressed. As I told Craig in an email, "My expectations were set by the floor I was referred to (as well as the pictures they sent) which were perfectly flat and flawless. As far as my substrate goes (wooden deck) I believe that the customer should be made aware of the issues involved so he can share in the decision (to proceed with their product) up front. That would be much more forthright and consequences of the decision would clearly rest with the homeowner alone." Craig responded, "I should have added the disclaimer about wood decks and flaws in the substrate." There was no mention of any flaws in my deck before work started. He went on to say, "It is not realistic to send you to view a concrete garage floor and not discuss the differences between a concrete contiguous surface supported by floor joists with 24" separation, etc. For that I apologize". APOLOGIZE-THAT'S IT! Again, please do not let these people near your deck. It costs a lot and looks awful.

They were terrible. They quoted us other things yet all we wanted was drywall repair. They did things that we didn't want. They wanted to increase the price on the autograph once they got here. I went with them because they said they would come out and fix it. I would not use them again.

This was a full remodel. We like the guy we dealt with and he was great. The floor just didn’t work out, but they did try/ They came back a couple of times to fix that. It is like a plaster cement floor that was waterproof and it has a big crack right down the middle. The quality was just not the greatest.

They did a good job and were very professional. They finished when they expected and I would recommend them to others.

The men that I worked with were not professional at all. I was very disappointed with most of the interactions with them. When I contacted the owner after all of the frustration then the owner was very polite and professional and we made a fair deal but the man that I worked with was not very professional at all. They put in new boards on the floor of my back deck and they put a roof on that same deck. It cost about twenty one hundred dollars. This took place last fall. Before I contacted the owner I would have given them an 'F', but the owner worked it up to a 'C'. The work was beautifully done. It was perfect. Absolutely beautiful. The two men that I dealt with were so different.

The experience was pretty good. He has done work for me before so I knew the contractor. It was easy for me to talk to him and get things done. I think he was pretty responsive and quick to get things done. He did the preparation work and also cleaned up. His responsiveness was pretty good.

On time, clean and great service. Very knowledgeable and friendly. Contractor identified problem areas in plumbing and recommended fixes. Did a great job. They do it all! Will hire them again, when needed.