Access Windows & Glass LLC

Went with another bid.

unknown

They no-showed for their initial appointment, but were very apologetic and responsive from that point forward. The install was quick and went smoothly.

They came out right away, measured and ordered the window. Then they installed it as soon as it arrived. Cleaned up all the glass and took broken window away. They were great. Price was 100.00 cheaper then any other bid. I would use them again.

I called Access Glass a couple months back and received my first measurements of all my windows, dealt with Cassie and she was really nice. I had a second bid and it came in at the same price as Access Glass, however, I liked how Cassie treated me so I decided to go with Access Glass. She told me I had to give her a call right before I was ready to have windows installed to have a final measurement (I have a renter in my house and I am moving back in). So I called on May 13th set up an appt. for May 27th at 11am stating I have to be on the road by 11:45am to get to work, so the appt. was set with the owner Mike. I called to confirm my appt. on May 26th in the morning and Cassie said yes, she had me down. Late afternoon on May 26th, one day before my appt. the owner Mike calls me and said he could not make that appt. time of 11:45am. I told him that the appt. was at 11:00am, not 11:45am and that I had arranged this two weeks ago and arranged this with my renter as well. Owner Mike states he has emergency with Key Bank he has to work with, so I guess me, the little customer with only (10) windows is not as important? And is Mike the only guy who can measure windows at his company? He asked me if I could meet him at another time during the day, I told him I had to be on the road by 11:45am and I don't get home until 2:15am from work...boy, he said, you work long hours. Ya, that is why I scheduled you two weeks ago! DON'T GO WITH THIS COMPANY!! This guy talked to me like I was a nobody and he could give a pooh about me and my (10) windows. I actually heard him snicker on the other end of the phone at me. I am going with the other company, CITY GLASS or should I say CITY CLASS? Something Mike should learn to get, class.

We needed some warmth in our home and the electric bill was horrendous. Decided a partial solution would be new window install. Our home over 30 years old, and old metal frame single pane windows where the cold air drifted in through. Access Windows were recommended from other family members. Wonderful! Kind, sincere, lovely! Removed the old windows, and installation in one long day! Could not be happier. Our home is warm. It is comfortable. We are grateful for all their hard work. Thank you Mike and Martin and all! BTW, PSE will be forwarding our window rebate soon!

Very professional, delivery was delayed by a couple days. On installation day were prompt and did a quality job

. We are very please They did such a good job I had them install a storm door. That went well too. In fact the Owner did not like the condition of the door when he unpacked it so he ordered us a new one. The door was an additional cost of 600.00 but worth it.

Great experience since our old skylight was leaking at the time.

We received a prompt and courteous estimate for one picture window and bedroom windows. Since the picture window was single pane and fogged up frequently, I wanted to replace it right away. I could find no reviews for Access Windows, but since Costco used this contractor for Milgard window installation, I decided to go ahead with the picture window. WHAT A MISTAKE. Two employees showed up on the scheduled day, and commented to my wife they had the wrong truck, so they did not have the proper tools and asked to borrow my table saw. (Never loan power tools to a contractor unless you are willing to take on additional liability.) What contractor arrives at a job site without the proper tools? My wife called the company and spoke to the owner about postponing until they had the proper equipment. He was apologetic, but didn’t want to reschedule due to the extra expense. The workers said they could remove the window and take the molding back to their shop for cutting. When attempting to remove the single pane window, they discovered one of their suction cups was broken. Proceeding with only one section cup, they ended up dropping the window, from the 2nd story into the house, shattering all over the entryway, stairs, and hallways, both up and downstairs. On the phone to the owner, we were told they would do an initial cleanup, and would come back to finish the cleanup with a proper vacuum. When they returned later in the day to finish the molding, they did not even offer to finish cleaning up the shattered glass. They left the workplace a mess and did not even clean the window, leaving fingerprints all over the hard to reach 2nd story window. Also, no caulking was done (yet on the phone the owner said he was sure it had been done). We just had another contractor look at the installation, saying the two sided tape used and only two pin nails on each side holding the window in place, is not a proper or safe installation on this size window. After numerous calls to the company, the owner offered to take 20% off the bill and blamed my wife for failing to properly communicate. Bottom line...there are many highly rated installers available. So, avoid this contractor, even if Costco uses them. Ask Costco for another contractor