Kingsgate Septic

Andy once again came to the rescue (he has provided service for our septic on more than one occasion)! He is professional, so nice, efficient, and provides helpful recommendations and tips for ongoing maintenance. Had we followed his advice from a previous trip we would not have had the issue we needed him for today! We will continue to call Kingsgate for our future septic needs.

Evergreen onsite performed the service. They sent two techs for the emergency issue of sewage backing up into my house. One of the techs made my daughter feel creepy when he asked if he could look around the property he would love to live here and hunt from his front yard and also asked if she lived at the house along with her mother. I have used this company multiple times to pump and inspect my current house system when purchasing this house and used their pump and inspection for my prior house before the sale. I had a great experience for those prior usages. This time was totally different and I will never use their services again!! They charged me $297 for a tech to come out and diagnose the problem and then told me I needed to pump the one tank so an electrician could come and diagnose the problem because they could not tell me what was wrong. I spoke to the tech over the phone before he left and he gave me a quote of $550.00 to pump what was needed to be pumped from the first tank so the electrician could diagnose the problem of why the pump and alarm to the tank was not working. When the pump truck came the next day he pumped all of the tanks and cost jumped to 1100.00. I called the company and asked why the cost jumped to that much and they told me that they quoted that amount the day before which was incorrect and they would not leave until the full amount was paid immediately. I asked why they pumped the incorrect amount and they told me that for health reasons they had to pump what they did they then told me they would take off 10 percent which made the total bill 1000.00.

Technicians were polite and professional, but they didn't know anything about septic pumping electrical system. My septic pump would not turn off. I had to manually turn it on to empty the tank. Called Kingsgate to fix. I knew I was in trouble within 10 minutes of them arriving. They open the junction and immediately began taking off the wire nuts and trying to rewire the box. Within 20 minutes they couldn't get the pump to turn on at all. After an hour of them making no progress, I called A Wesco Septic. A Wesco was able to come out that evening. I immediately asked the Kingsgate people to leave. Kingsgate charged me $296.18 to leave my septic system totally unusable. Thankfully A Wesco was able to come out and get the system back to where it was and then fix the problem the next day. The problem was not even in the junction box, it was in the control panel.

Evergreen On Site actually provided the service which is a parent company of Kingsgate. We moved into a home 2 months after an inspection was done on the septic system by this company. They provided some repairs to the previous homeowners and filed a clean bill of health for the system. We moved in 2 month later with the home being unoccupied for approx one month. Within the first week the alarm kept going off so we called them. They came out and told us that the drain field need to be vacuumed, the inspection ports were leaking (same items they sealed only 2 months prior) and that the main tank was leaking. I inquired about the inspection that we used when purchasing the home and they informed me that they did not guarantee their inspections. WTH? So why do an inspection if it means nothing. I went around an about with them but they were not going to budge on making things right. Since I had already given them 150 for the inspection I decided to use them one last time only because of this credit to complete the work which they did and charge me for. So basically i was hit for over 1,000 of charges from the same company that said the system was A OK within the first month of living in a new home. They should have stood behind their work and made thing right without hitting us with a ridiculous bill. I would avoid this company at all cost and find a reputable one that actually stands behind their work. I told them I was going to submit this and they could care less. They have lost a customer permanently and I have made sure to tell everyone in the neighborhood and that I know of this situation. Hope they enjoy the 1k they robbed me of because it will cost them a great deal more in the future. If they were credible they would return the money the stole from me. Don't use them. Ever.

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