Impact Property Management

Property Management, Real Estate Agents

About us

Impact Property Management was created with you in mind! We are here to help you find your new home. We also provide leasing and management services to homeowners seeking professional, experienced property managers. In addition to providing our leasing and management services, we work closely with several Real Estate service providers, including mortgage and escrow companies, to provide you with a no hassle Real Estate experience. We manage multiple types of properties within North King County and all of Snohomish County, including: • Single family homes • Individual condominium units • Multi-family communities • Homeowners' Associations • Condominium Associations • Commercial Real Estate

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Active advertising and showing of your home to fulfill 3 Month Tenant Guarantee, thorough screening of prospective tenants (credit, criminal, employment/income, rental history checks), coordination of cleaning, repairs, and routine maintenance (24 hour emergency maintenance available), online account access for both tenants and homeowners, posting proper notices as required, period inspections, prepare extensive and thorough lease to outline tenant responsbilities and protect your investment!

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.2
punctuality
4.2
Showing 1-5 of 5 reviews

Antonio D.
05/2018
5.0
property management
  + -1 more
We have used Impact PM for several years to manage a duplex in Lynnwood, WA. They have always kept us informed and handled the management very professionally.
Description of Work: Property Management

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jamie G.
09/2017
5.0
property management
  + -1 more
I'm thrilled with Impact Property Management! I was a former tenant for many years. As a single father I had some very specific needs in a home and to make it even more difficult I needed something in the highly sought after school district of Lake Stevens! Impact worked tirelessly on my behalf and and got me into the exact home I was looking for! Throughout my rental history they were attentive, friendly and helpful, there were never any issues. When I was ready to buy my own home they helped me all the way through the transition and were truly happy for my family. I refer everyone to Impact, you won't need to look any further!
Description of Work: I needed a Rental Home in the high demand area of Lake Stevens

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia B.
04/2016
1.0
property management
  + -1 more
They are clueless about managing condominiums. Over the last few years Mallorie Hahn and Kaitlin Hamilton have at various times managed our condominium Association. The problem is that neither of them appear to know anything about condominiums and the laws that govern their management, and what is even more troubling is that they do not appear to care. As a result our Association frequently acts in violation of state law and the Association's governing documents, which has resulted in numerous lawsuits brought against them and the Association by owners whose basic needs have not been met. Needless to say under their guidance all but one of the lawsuits was won by those suing the Association, which has cost the Association tens of thousands of dollars. They are almost completely non-responsive. Despite repeated communications to them on various matters, their typical response is to not respond, and if they do respond it is typically to NOT address matters that I and other homeowners or renters have brought to their attention, They routinely fail to bother to respond almost all emails and snail mail. As for phone calls to them, they deny talking to owners including me about the matters reported to them by phone They have more than tripled their fees over a period of about a year for the worst possible service. They truly are the worst of the worst!
Description of Work: Grossly incompetent!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


dana B.
06/2015
5.0
property management, real estate agents
  + 0 more
We are new to the property management game, and live out of state. Two prior firms were unable to even fulfill planting a sign, much less completing a lease. Mike Herman was recommended by an agent that sold our other home in the area. It was either that he'd succeed or we'd sell the house - it was just too much work. It's not an easy house, as it's quite small on a large piece of property. From the initial phone call through the signing, it's been a wonderful experience. We did have a potential tenant pull out, but Mike made it a non-issue - he just found someone else! We've been in a lease for a bit now and the first time they deposited lease proceeds into our account, we thought there must be a mistake. We'd become so used to having to write checks, we forgot this was an income property! And, it's not just Mike - his office staff are very professional and prompt. We've had a broken appliance - easy for us and for the tenant. I hope this relationship continues as long as we own this property. I just can't imagine going forward without Impact Property Management, Mike Herman and his office. They have earned our highest recommendation.
Description of Work: Impact Property Management and Mike Herman have acted as leasing agent for a house we own in Shoreline WA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Matthew D.
04/2015
5.0
property management
  + -1 more
Impact is structured well. They have personnel assigned to different aspects of the business including rental listings, maintenance, bookkeeping, and overall management of our properties. They have well defined processes in place for marketing rentals and signing tenants. Their dedicated staff have extensive contractor contacts for dealing with various maintenance items. When specialized or extensive projects come up, they work with us to plan and complete the project within our budget. They are very professional to the tenants and work with them on their concerns. They're property management software used to manage the finances for the investment properties is quite good. We enjoy working with Impact and we'll continue to grow our investment property business with them.
Description of Work: Impact manages several investment properties for us. The approximate cost of service that I've indicated is for one year of service for one of our properties. Impact manages all major aspects of our properties including rent collection, maintenance, and tenant concerns. They're easy to work with and very professional. Working with them, we are very clear about our expectations for our properties. They are accommodating and eager to help us keep our investments in good order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

    Contact information

    9506 4th St. NE, Lake Stevens, WA 98258

    www.ImpactPropertyMgmt.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Property Management,
    Real Estate Agents

    FAQ

    Impact Property Management is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Impact Property Management accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Impact Property Management does not offer free project estimates.
    No, Impact Property Management does not offer eco-friendly accreditations.
    No, Impact Property Management does not offer a senior discount.
    Yes, Impact Property Management offers emergency services.
    No, Impact Property Management does not offer warranties.
    Impact Property Management offers the following services: Active advertising and showing of your home to fulfill 3 Month Tenant Guarantee, thorough screening of prospective tenants (credit, criminal, employment/income, rental history checks), coordination of cleaning, repairs, and routine maintenance (24 hour emergency maintenance available), online account access for both tenants and homeowners, posting proper notices as required, period inspections, prepare extensive and thorough lease to outline tenant responsbilities and protect your investment!

    Contact information

    9506 4th St. NE, Lake Stevens, WA 98258

    www.ImpactPropertyMgmt.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed