NW Window Installations

What a nightmare experience with Milgard and NW Window Installations. We had defective windows, leaks, more leaks, and window replacement after window replacement. We had corners cut with sloppy work that not only looked terrible but caused rot that would have been sided over had I not been there to point it out. On the last set of windows installed (that’s four sets for the entire house in three years), and having windows that are finally not failing after a three-year nightmare. Wes and crew failed to use stainless steel nails on our exterior trim (which they used every other time!) on an ocean beach house. A few months since installation, we finally have windows that aren’t leaking and are ready to paint, and we have rusting nails on all of our window trim. Wes comes out and tells us he’s not going to warranty the work, even though it’s their mistake, as we agreed only 316 stainless would be used on the house. Now I have to find and pay someone else to come and fix their mistake and waste my time taking him to court. Seriously this has been the most stressful, awful experience I’ve ever had. What’s worse, there’s zero empathy for the absolutely horrific experience we’ve been through over the last years. We deserve better. Shame on you, Wes. I’m so disappointed in you. I hope you lose as much sleep at night as I do over these windows.

Was great. Crew arrived on time, got right to work and cleaned up after themselves. They knew what had to be done and got right to it. They took less than four hours. They were polite and business like. I would not hesitate to have them come back, if needed.

Great. Windows arrived ahead of schedule and the installation was worry free. They even installed some weather stripping around an existing Patio door. Great service

Installation went great, employees and Owner always present and on time. They came out and did what was needed and kept Manager informed along the process. It has been 4 years and we have not had one single complaint pr issues regarding the new windows. We still use this company whenever there are windows/sliding doors/mirrors that get broken on the property, aside from the great work they do they are very prompt and professional. I would highly recommend their service!

NW Windows replaced our existing windows with new double pained glass which included a 10 year warranty. We chose white windows which made our apartments look high end. They did a great job and finished in a timely manner. The owner and the work men were extremely courteous and professional. We highly recommend them to prospective clients. Hidden Lake Apartments Lakewood, WA

They were prompt and efficient. They did good work and they showed me how everything worked afterwards. There was a $750 rebate on top of it that we got through the state for adding the efficiency because we have baseboard heat. He was very good about filling out the form as much as they good. We have been very happy with the windows because our old windows were old and leaky. We are saving on electricity and our house is cooler on hot days and warmer on cool days. We are happy with the products and service. The only qualm is that the sliding door doesn't work real well. The owner came by and said that he would check with the manufacturer to see if they could get a replacement with a pet door. He hasn't gotten back to me and it has been some time so the follow through on that type of stuff hasn't happened but everything else was good. It was a good price for the windows. There were there on time for the initial appointment.