John's Plumbing & Pumps, Inc

Description of Work: sewage line obstruction

Description of Work: They had to come back and fix leak in on of the pipes, but did so promptly. I had to ask for a repeat customer discount, but they did so as soon as I pointed it out.

Description of Work: We called them to repair our boiler, our heating system. They showed up and did not fix the problem.

Description of Work: My hot water heater went out on my rental house, so my tenants called John's to come take a look and get a quote.

Description of Work: Replaced master bathroom toilet

Description of Work: They are the only company in olympia that have experience working with the Eco water filtering system.

Description of Work: After getting my septic tank pumped the service man recommended that my chamber pumps were not working correctly. He recommended John's pumping, as I had used the 10 yrs, ago, and they were proficient. I called explained the problem and they responded, I mentioned it had been since August that the problem was noticed, but had not problem yet, but wanted to get the wiring fixed. Over the phone they gave me an estimate of $400-$600 for the service to fix the wiring. However, I get a call and the final cost is $960. I am at work, which I can not leave without an emergency, so I pay the sum with my card. I regret this action especially without a written estimate first, but I trusted the company to do what they said, going on past experience with them. However, I get home and its dark and not until the weekend I see only thing done is new wiring in the septic power box, no other evidence of any activity, I am lef with a messy carbon copy of a receipt, which I can read. I call the office about this and they email my a very general list of costs. no details, hours, list of materials, etc. I call and related this is not good enough, and the problem of the short in the system still exists. This of coarse is estimated at $3500. to finish finding and fixing the short. They still didnt know where, how or really what was wrong. I got another couple of estimates to say the least, of which was way under by $2000. The previous work was viewed in checking out the whole situation, which is all connected to the septic system and it was mutually agreed by the two other service providers that the work paid for was over priced and under done. I related this to John's pumping to both the office several occasions and to the technician that was assigned to the job, my concern with not having a decent receipt of work done and the need for details and accountability for the charge of the price for the work done, however as of date received no detailed receipt, withern through the mail or electronic, Very disappointed in the work ethic and overcharge that seems a part of their way of doing business these days. I expressed my disappointment in their way of doing businessover several phone calls and email- with sloppy paper work , over priced items $154 hr labor costs, and going way over the estimation of the job as given. They were unwilling to make any adjustment to the work done. In retropect, I have found serveral service providers that do great work, upfront with costs, provide written estimates, detailed work receipts of service done and stay withing those estimates with no surprises like 30-60% cost hike when finished. I will not recommend this company to anyone. I will not recommend this company to anyone

Description of Work: Installed a water filtration system.

Description of Work: Installed a utility sink in the garage, which involved opening the wall, tying new drain and supply lines into existing plumbing, adding 2x4s for sink mounts, mounting the sink and connecting new pipes.